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Fog Client is not updating

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  • K
    K.Hays
    last edited by Sep 23, 2016, 4:41 PM

    Server
    • FOG Version: 1.3.0-RC-10
    • OS: Ubuntu 14.04
    Client
    • Service Version: 0.9.12 (although it varies)
    • OS: Windows 7
    Description

    The problem im having here is the client is not auto updating on any of the client computers. I do have the settings enabled on the fog server. Below is what is what i found that i think is causing the problem.

     9/23/2016 11:35 AM Client-Info Version: 0.9.12
     9/23/2016 11:35 AM ClientUpdater Running...
     9/23/2016 11:35 AM Middleware::Communication URL: http://10.20.0.9/fog/service/servicemodule-active.php?moduleid=clientupdater&mac=B8:AC:6F:2C:06:D0||00:00:00:00:00:00:00:E0&newService=1
     9/23/2016 11:35 AM Middleware::Communication Response: Success
     9/23/2016 11:35 AM Middleware::Communication URL: http://10.20.0.9/fog/service/getversion.php?client&newService=1
     9/23/2016 11:35 AM Middleware::Communication URL: http://10.20.0.9/fog/client/FOGService.msi
     9/23/2016 11:35 AM Data::RSA FOG Project cert found
     9/23/2016 11:35 AM Data::RSA ERROR: Certificate validation failed
     9/23/2016 11:35 AM Data::RSA ERROR: Trust chain did not complete to the known authority anchor. Errors: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file. (NotTimeValid)
     9/23/2016 11:35 AM ClientUpdater ERROR: Update file is not authentic
    ------------------------------------------------------------------------------
    
    
    ------------------------------------------------------------------------------
    ----------------------------------TaskReboot----------------------------------
    ------------------------------------------------------------------------------
     9/23/2016 11:35 AM Client-Info Version: 0.9.12
     9/23/2016 11:35 AM TaskReboot Running...
     9/23/2016 11:35 AM Middleware::Communication URL: http://10.20.0.9/fog/service/servicemodule-active.php?moduleid=taskreboot&mac=B8:AC:6F:2C:06:D0||00:00:00:00:00:00:00:E0&newService=1
     9/23/2016 11:35 AM Middleware::Communication Response: Success
     9/23/2016 11:35 AM Middleware::Communication URL: http://10.20.0.9/fog/service/jobs.php?mac=B8:AC:6F:2C:06:D0||00:00:00:00:00:00:00:E0&newService=1
     9/23/2016 11:35 AM Middleware::Communication Response: No jobs
    ------------------------------------------------------------------------------
    
    
    ------------------------------------------------------------------------------
    --------------------------------HostnameChanger-------------------------------
    ------------------------------------------------------------------------------
     9/23/2016 11:35 AM Client-Info Version: 0.9.12
     9/23/2016 11:35 AM HostnameChanger Running...
     9/23/2016 11:35 AM Middleware::Communication URL: http://10.20.0.9/fog/service/servicemodule-active.php?moduleid=hostnamechanger&mac=B8:AC:6F:2C:06:D0||00:00:00:00:00:00:00:E0&newService=1
     9/23/2016 11:35 AM Middleware::Communication Response: Success
     9/23/2016 11:35 AM Middleware::Communication URL: http://10.20.0.9/fog/service/hostname.php?moduleid=hostnamechanger&mac=B8:AC:6F:2C:06:D0||00:00:00:00:00:00:00:E0&newService=1
     9/23/2016 11:35 AM Middleware::Communication Unknown Response: Not Allowed Here```
    1 Reply Last reply Reply Quote 0
    • J
      Joe Schmitt Senior Developer
      last edited by Sep 26, 2016, 8:40 PM

      https://forums.fogproject.org/topic/8645/fog-client-auto-updating-hotfix

      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

      1 Reply Last reply Reply Quote 0
      • J
        Joe Schmitt Senior Developer
        last edited by Sep 23, 2016, 4:46 PM

        @K.Hays . For now you can globally disable the new client’s auto updating feature to lower your bandwith. But I’d need to be able to remote into a machine with this issue inorder to be able to help further.

        Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

        1 Reply Last reply Reply Quote 0
        • W
          Wayne Workman
          last edited by Wayne Workman Sep 25, 2016, 7:38 PM Sep 23, 2016, 4:53 PM

          Crosslinking similar threads - and moving to bug reports.

          https://forums.fogproject.org/topic/8636/fog-client-is-not-updating
          https://forums.fogproject.org/topic/8561/rc10-broken-items-on-upgrade
          https://forums.fogproject.org/topic/8556/gui-not-responsive
          https://forums.fogproject.org/topic/8616/updating-fog-client

          Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
          Daily Clean Installation Results:
          https://fogtesting.fogproject.us/
          FOG Reporting:
          https://fog-external-reporting-results.fogproject.us/

          1 Reply Last reply Reply Quote 0
          • J
            Joe Schmitt Senior Developer
            last edited by Sep 26, 2016, 1:19 AM

            The issue with client updating has been found and a patch is being worked on. The patch will not require any additional work to be done on your side, just a simple server update once ready.

            Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

            1 Reply Last reply Reply Quote 0
            • N
              Neil Underwood
              last edited by Sep 26, 2016, 7:40 PM

              I want to hop on here and add that I’m experiencing the same issue. Mine, however, is not responding when I disable the client updater. It’s still communicating with hosts and trying to push the client out. I came in this morning to find that FOG had tried to push out almost half a TB over the weekend. Take a look at my bandwidth usage:
              0_1474918942582_Screenshot from 2016-09-26 12:41:57.png

              1 Reply Last reply Reply Quote 0
              • J
                Joe Schmitt Senior Developer
                last edited by Sep 26, 2016, 7:42 PM

                @Neil-Underwood Are you sure you disabled the new client updating and not the legacy’s?

                You can find the new client’s auto updater setting at : FOG Configuration -> FOG Settings -> FOG Client -> FOG_CLIENT_AUTOUPDATE. Once applied your network usage should return to normal very quickly.

                Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                N 1 Reply Last reply Sep 26, 2016, 8:03 PM Reply Quote 0
                • N
                  Neil Underwood @Joe Schmitt
                  last edited by Neil Underwood Sep 26, 2016, 2:06 PM Sep 26, 2016, 8:03 PM

                  @Joe-Schmitt said in Fog Client is not updating:

                  @Neil-Underwood Are you sure you disabled the new client updating and not the legacy’s?

                  You can find the new client’s auto updater setting at : FOG Configuration -> FOG Settings -> FOG Client -> FOG_CLIENT_AUTOUPDATE. Once applied your network usage should return to normal very quickly.

                  Yep. I’ve toggled it and rebooted in between and it is having zero effect. See the screenshots:

                  0_1474920354302_Screenshot from 2016-09-26 13:04:55.png
                  0_1474920587975_Screenshot from 2016-09-26 13:09:40.png

                  T 1 Reply Last reply Sep 26, 2016, 8:10 PM Reply Quote 0
                  • T
                    Tom Elliott @Neil Underwood
                    last edited by Sep 26, 2016, 8:10 PM

                    @Neil-Underwood I know this seems a stupid question, but I’ve seen things before. Hopefully you take no insult or offense. Did you click save after toggling the checkbox?

                    Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                    Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                    Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                    N 1 Reply Last reply Sep 26, 2016, 8:17 PM Reply Quote 0
                    • N
                      Neil Underwood @Tom Elliott
                      last edited by Sep 26, 2016, 8:17 PM

                      @Tom-Elliott LOL no offense taken. Yes , I clicked save each time.

                      T 1 Reply Last reply Sep 26, 2016, 8:30 PM Reply Quote 0
                      • T
                        Tom Elliott @Neil Underwood
                        last edited by Sep 26, 2016, 8:30 PM

                        @Neil-Underwood Can you attempt stopping the httpd service for say 10 minutes. Then start it up again? This should force the constant “checkins” to fail.

                        See the issue, as I see it, is the 0.9 client’s had the potential to go into what I will just call a “timeless” loop.

                        So essentially the client is getting the file, trying to install, it can’t do all over again. So it’s not the update causing the problem. Just the client is doing all this very fast causing massive load to the server. Basically, stopping httpd should allow the client to “catch up” if you will.

                        Hopefully this works.

                        Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                        Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                        Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                        N 1 Reply Last reply Sep 26, 2016, 8:51 PM Reply Quote 0
                        • J
                          Joe Schmitt Senior Developer
                          last edited by Sep 26, 2016, 8:40 PM

                          https://forums.fogproject.org/topic/8645/fog-client-auto-updating-hotfix

                          Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                          1 Reply Last reply Reply Quote 0
                          • N
                            Neil Underwood @Tom Elliott
                            last edited by Sep 26, 2016, 8:51 PM

                            @Joe-Schmitt helped me in a private chat just now. My bandwidth has returned to normal. Thanks for the awesome support as always guys.

                            1 Reply Last reply Reply Quote 0
                            • T
                              Timo
                              last edited by Sep 27, 2016, 5:19 AM

                              Good Morning, i follow the thread, cause i’ve nearly same issues, at last i switched from Git Version 1.3. RC6 to RC11, then i’ve experienced the same issue with the Client Updater

                              Tomorrow i’ve done a git pull and rerun the installfog.sh even twice, cause that was the advice from Joe Schmitt.

                              Now i encounter the error on an example client “Response ERROR: Unable to get subsection Middleware::Response ERROR: Object reference not set to an instance of an object.”

                              how can i fix that? the Client on Windows has updated to 0.11.5

                              M 1 Reply Last reply Sep 27, 2016, 8:08 AM Reply Quote 0
                              • M
                                mp12 @Timo
                                last edited by Sep 27, 2016, 8:08 AM

                                @Timo

                                Did you reset the encryption data on the specific host? If not give it a try and report back.

                                1 Reply Last reply Reply Quote 3
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