Printer not showing in Devices - Fixup to 1.3.0-RC-5
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Raymond had the same issue I had, I remoted in via join.me and did the same troubleshooting steps that Joe instructed me to do. It gave a driver error. We swapped out the driver for another and it worked. We did some tests with removing the printer via fog and re-adding it, both were successful…
Unlike my work, Raymond has copied all drivers he needs to the local c:\ drive, in a hidden folder. This appears to be working, but there was simply an issue with one of the specified drivers. It could have been something as simple as a typo, or an incompatible driver, or bad arch or something, not sure. At work, we are successfully using a anonymous read share to distribute drivers now and it’s working, and this problematic printer Raymond has is now also working.
using the printer manager helper is the first way to troubleshoot a printer deployment issue. It’s got a 2nd tab at the top for adding a printer. Just plug in the settings you have for the fog printer, and hit add. It’ll either work or throw an error which will guide you to a solution.
Here is the link to the printer manager helper, you will want to use the version corresponding to the fog client version you’re using:
https://github.com/FOGProject/fog-client/releases -
All is good to go now…
