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    Printer not showing in Devices - Fixup to 1.3.0-RC-5

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    • Raymond BellR
      Raymond Bell Testers @Joe Schmitt
      last edited by

      @Joe-Schmitt
      I am unable to print to it is say you must first install a printer

      Raymond Bell
      WiKi: https://wiki.fogproject.org/wiki/index.php/Main_Page

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      • Raymond BellR
        Raymond Bell Testers @Wayne Workman
        last edited by Raymond Bell

        @Wayne-Workman
        @Joe-Schmitt

        Ok so i disabled the printer
        deleted all printer ip port
        rebooted
        added printer back in fog ui
        check fog log and see this

        EDIT: I am able to add the printer manually and it shows up fine

        ------------------------------------------------------------------------------
        --------------------------------PrinterManager--------------------------------
        ------------------------------------------------------------------------------
         8/3/2016 10:52 AM Client-Info Client Version: 0.11.4
         8/3/2016 10:52 AM Client-Info Client OS:      Windows
         8/3/2016 10:52 AM Client-Info Server Version: 1.3.0-RC-5
         8/3/2016 10:52 AM Middleware::Response Success
         8/3/2016 10:52 AM PrinterManager Getting installed printers
         8/3/2016 10:52 AM PrinterManager Adding printers
         8/3/2016 10:52 AM Printer Adding: es-86-HP400
         8/3/2016 10:52 AM Printer --> IP = 10.24.11.86
         8/3/2016 10:52 AM Printer --> Port = IP_10.24.11.86
         8/3/2016 10:52 AM Printer --> File = C:\Printers\hp400\hpcm401c.inf
         8/3/2016 10:52 AM Printer --> Config =
         8/3/2016 10:52 AM Printer --> Model = HP LaserJet 400 M401 PCL 6
         8/3/2016 10:52 AM PrinterManager PrintUI has not finished in a timely fashion, abandoning process
         8/3/2016 10:52 AM PrinterManager Restarting spooler
        ------------------------------------------------------------------------------
        

        then this

        
        ------------------------------------------------------------------------------
        --------------------------------PrinterManager--------------------------------
        ------------------------------------------------------------------------------
         8/3/2016 10:54 AM Client-Info Client Version: 0.11.4
         8/3/2016 10:54 AM Client-Info Client OS:      Windows
         8/3/2016 10:54 AM Client-Info Server Version: 1.3.0-RC-5
         8/3/2016 10:54 AM Middleware::Response Success
         8/3/2016 10:54 AM PrinterManager Getting installed printers
         8/3/2016 10:54 AM PrinterManager Adding printers
         8/3/2016 10:54 AM PrinterManager es-86-HP400 has already been configured
        ------------------------------------------------------------------------------
        

        Raymond Bell
        WiKi: https://wiki.fogproject.org/wiki/index.php/Main_Page

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        • J
          Joe Schmitt Senior Developer
          last edited by

          That means the printer configuration is bad.

          Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

          Raymond BellR 1 Reply Last reply Reply Quote 1
          • Raymond BellR
            Raymond Bell Testers @Joe Schmitt
            last edited by

            @Joe-Schmitt But it is the same as it always has been

            I am looking in the reg to see if something in there may be the issue

            Raymond Bell
            WiKi: https://wiki.fogproject.org/wiki/index.php/Main_Page

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            • Wayne WorkmanW
              Wayne Workman
              last edited by

              I’m on 1.3.0 RC-6 with client 0.11.4 and having the exact same issue described here.

              The log says printers are already configured, but two of them (AV Room and Teacher’s lounge) are not appearing on this particular computer. The other printer that is configured for this computer appears fine and works.

              Here’s a log.
              0_1470402284852_fog.log

              I’m going to go do more investigating.

              Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
              Daily Clean Installation Results:
              https://fogtesting.fogproject.us/
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              https://fog-external-reporting-results.fogproject.us/

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              • Wayne WorkmanW
                Wayne Workman
                last edited by Wayne Workman

                @Joe-Schmitt

                Further, the exact same two printers that are not appearing on the computer in that log, they are appearing on my desktop computer and I can print to them just fine. So it’s not an incorrect printer configuration.
                Here’s the log from my computer.
                0_1470403004330_fog.log

                Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
                Daily Clean Installation Results:
                https://fogtesting.fogproject.us/
                FOG Reporting:
                https://fog-external-reporting-results.fogproject.us/

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                • J
                  Joe Schmitt Senior Developer
                  last edited by

                  Are these all TCP/IP printers?

                  Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                  Wayne WorkmanW 1 Reply Last reply Reply Quote 1
                  • Wayne WorkmanW
                    Wayne Workman @Joe Schmitt
                    last edited by

                    @Joe-Schmitt said in Printer not showing in Devices - Fixup to 1.3.0-RC-5:

                    Are these all TCP/IP printers?

                    Yes, they are.

                    With Joe’s guidance, I used the printer manager helper to invaluably troubleshoot the printer issue, by using it to add the printer to the computer. It gave a message saying the right driver couldn’t be found.

                    I then setup an anonymous read share on the server, stuck the drivers in it, pointed the fog printer to the exact .inf file, and it worked.

                    I feel the printer manager helper should be added to the downloads list in the fog UI as a utility.

                    Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
                    Daily Clean Installation Results:
                    https://fogtesting.fogproject.us/
                    FOG Reporting:
                    https://fog-external-reporting-results.fogproject.us/

                    Raymond BellR 1 Reply Last reply Reply Quote 1
                    • Raymond BellR
                      Raymond Bell Testers @Wayne Workman
                      last edited by

                      @Wayne-Workman
                      @Joe-Schmitt

                      Funny thing is it works fine on most all computer just not on a couple.
                      And i even change the driver and still can not get it to work even after deleting computer from fog and image and add printer back to it

                      here is the log file
                      0_1470414434028_fog.log

                      Raymond Bell
                      WiKi: https://wiki.fogproject.org/wiki/index.php/Main_Page

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                      • Wayne WorkmanW
                        Wayne Workman
                        last edited by

                        Raymond had the same issue I had, I remoted in via join.me and did the same troubleshooting steps that Joe instructed me to do. It gave a driver error. We swapped out the driver for another and it worked. We did some tests with removing the printer via fog and re-adding it, both were successful…

                        Unlike my work, Raymond has copied all drivers he needs to the local c:\ drive, in a hidden folder. This appears to be working, but there was simply an issue with one of the specified drivers. It could have been something as simple as a typo, or an incompatible driver, or bad arch or something, not sure. At work, we are successfully using a anonymous read share to distribute drivers now and it’s working, and this problematic printer Raymond has is now also working.

                        using the printer manager helper is the first way to troubleshoot a printer deployment issue. It’s got a 2nd tab at the top for adding a printer. Just plug in the settings you have for the fog printer, and hit add. It’ll either work or throw an error which will guide you to a solution.

                        Here is the link to the printer manager helper, you will want to use the version corresponding to the fog client version you’re using:
                        https://github.com/FOGProject/fog-client/releases

                        Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
                        Daily Clean Installation Results:
                        https://fogtesting.fogproject.us/
                        FOG Reporting:
                        https://fog-external-reporting-results.fogproject.us/

                        1 Reply Last reply Reply Quote 2
                        • Raymond BellR
                          Raymond Bell Testers
                          last edited by

                          All is good to go now…

                          Raymond Bell
                          WiKi: https://wiki.fogproject.org/wiki/index.php/Main_Page

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