• Recent
    • Unsolved
    • Tags
    • Popular
    • Users
    • Groups
    • Search
    • Register
    • Login

    Printer not showing in Devices - Fixup to 1.3.0-RC-5

    Scheduled Pinned Locked Moved Solved
    Bug Reports
    3
    22
    6.4k
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • Raymond BellR
      Raymond Bell Testers @Wayne Workman
      last edited by Raymond Bell

      @Wayne-Workman
      @Joe-Schmitt

      Ok so i disabled the printer
      deleted all printer ip port
      rebooted
      added printer back in fog ui
      check fog log and see this

      EDIT: I am able to add the printer manually and it shows up fine

      ------------------------------------------------------------------------------
      --------------------------------PrinterManager--------------------------------
      ------------------------------------------------------------------------------
       8/3/2016 10:52 AM Client-Info Client Version: 0.11.4
       8/3/2016 10:52 AM Client-Info Client OS:      Windows
       8/3/2016 10:52 AM Client-Info Server Version: 1.3.0-RC-5
       8/3/2016 10:52 AM Middleware::Response Success
       8/3/2016 10:52 AM PrinterManager Getting installed printers
       8/3/2016 10:52 AM PrinterManager Adding printers
       8/3/2016 10:52 AM Printer Adding: es-86-HP400
       8/3/2016 10:52 AM Printer --> IP = 10.24.11.86
       8/3/2016 10:52 AM Printer --> Port = IP_10.24.11.86
       8/3/2016 10:52 AM Printer --> File = C:\Printers\hp400\hpcm401c.inf
       8/3/2016 10:52 AM Printer --> Config =
       8/3/2016 10:52 AM Printer --> Model = HP LaserJet 400 M401 PCL 6
       8/3/2016 10:52 AM PrinterManager PrintUI has not finished in a timely fashion, abandoning process
       8/3/2016 10:52 AM PrinterManager Restarting spooler
      ------------------------------------------------------------------------------
      

      then this

      
      ------------------------------------------------------------------------------
      --------------------------------PrinterManager--------------------------------
      ------------------------------------------------------------------------------
       8/3/2016 10:54 AM Client-Info Client Version: 0.11.4
       8/3/2016 10:54 AM Client-Info Client OS:      Windows
       8/3/2016 10:54 AM Client-Info Server Version: 1.3.0-RC-5
       8/3/2016 10:54 AM Middleware::Response Success
       8/3/2016 10:54 AM PrinterManager Getting installed printers
       8/3/2016 10:54 AM PrinterManager Adding printers
       8/3/2016 10:54 AM PrinterManager es-86-HP400 has already been configured
      ------------------------------------------------------------------------------
      

      Raymond Bell
      WiKi: https://wiki.fogproject.org/wiki/index.php/Main_Page

      1 Reply Last reply Reply Quote 0
      • J
        Joe Schmitt Senior Developer
        last edited by

        That means the printer configuration is bad.

        Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

        Raymond BellR 1 Reply Last reply Reply Quote 1
        • Raymond BellR
          Raymond Bell Testers @Joe Schmitt
          last edited by

          @Joe-Schmitt But it is the same as it always has been

          I am looking in the reg to see if something in there may be the issue

          Raymond Bell
          WiKi: https://wiki.fogproject.org/wiki/index.php/Main_Page

          1 Reply Last reply Reply Quote 0
          • Wayne WorkmanW
            Wayne Workman
            last edited by

            I’m on 1.3.0 RC-6 with client 0.11.4 and having the exact same issue described here.

            The log says printers are already configured, but two of them (AV Room and Teacher’s lounge) are not appearing on this particular computer. The other printer that is configured for this computer appears fine and works.

            Here’s a log.
            0_1470402284852_fog.log

            I’m going to go do more investigating.

            Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
            Daily Clean Installation Results:
            https://fogtesting.fogproject.us/
            FOG Reporting:
            https://fog-external-reporting-results.fogproject.us/

            1 Reply Last reply Reply Quote 0
            • Wayne WorkmanW
              Wayne Workman
              last edited by Wayne Workman

              @Joe-Schmitt

              Further, the exact same two printers that are not appearing on the computer in that log, they are appearing on my desktop computer and I can print to them just fine. So it’s not an incorrect printer configuration.
              Here’s the log from my computer.
              0_1470403004330_fog.log

              Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
              Daily Clean Installation Results:
              https://fogtesting.fogproject.us/
              FOG Reporting:
              https://fog-external-reporting-results.fogproject.us/

              1 Reply Last reply Reply Quote 0
              • J
                Joe Schmitt Senior Developer
                last edited by

                Are these all TCP/IP printers?

                Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                Wayne WorkmanW 1 Reply Last reply Reply Quote 1
                • Wayne WorkmanW
                  Wayne Workman @Joe Schmitt
                  last edited by

                  @Joe-Schmitt said in Printer not showing in Devices - Fixup to 1.3.0-RC-5:

                  Are these all TCP/IP printers?

                  Yes, they are.

                  With Joe’s guidance, I used the printer manager helper to invaluably troubleshoot the printer issue, by using it to add the printer to the computer. It gave a message saying the right driver couldn’t be found.

                  I then setup an anonymous read share on the server, stuck the drivers in it, pointed the fog printer to the exact .inf file, and it worked.

                  I feel the printer manager helper should be added to the downloads list in the fog UI as a utility.

                  Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
                  Daily Clean Installation Results:
                  https://fogtesting.fogproject.us/
                  FOG Reporting:
                  https://fog-external-reporting-results.fogproject.us/

                  Raymond BellR 1 Reply Last reply Reply Quote 1
                  • Raymond BellR
                    Raymond Bell Testers @Wayne Workman
                    last edited by

                    @Wayne-Workman
                    @Joe-Schmitt

                    Funny thing is it works fine on most all computer just not on a couple.
                    And i even change the driver and still can not get it to work even after deleting computer from fog and image and add printer back to it

                    here is the log file
                    0_1470414434028_fog.log

                    Raymond Bell
                    WiKi: https://wiki.fogproject.org/wiki/index.php/Main_Page

                    1 Reply Last reply Reply Quote 0
                    • Wayne WorkmanW
                      Wayne Workman
                      last edited by

                      Raymond had the same issue I had, I remoted in via join.me and did the same troubleshooting steps that Joe instructed me to do. It gave a driver error. We swapped out the driver for another and it worked. We did some tests with removing the printer via fog and re-adding it, both were successful…

                      Unlike my work, Raymond has copied all drivers he needs to the local c:\ drive, in a hidden folder. This appears to be working, but there was simply an issue with one of the specified drivers. It could have been something as simple as a typo, or an incompatible driver, or bad arch or something, not sure. At work, we are successfully using a anonymous read share to distribute drivers now and it’s working, and this problematic printer Raymond has is now also working.

                      using the printer manager helper is the first way to troubleshoot a printer deployment issue. It’s got a 2nd tab at the top for adding a printer. Just plug in the settings you have for the fog printer, and hit add. It’ll either work or throw an error which will guide you to a solution.

                      Here is the link to the printer manager helper, you will want to use the version corresponding to the fog client version you’re using:
                      https://github.com/FOGProject/fog-client/releases

                      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
                      Daily Clean Installation Results:
                      https://fogtesting.fogproject.us/
                      FOG Reporting:
                      https://fog-external-reporting-results.fogproject.us/

                      1 Reply Last reply Reply Quote 2
                      • Raymond BellR
                        Raymond Bell Testers
                        last edited by

                        All is good to go now…

                        Raymond Bell
                        WiKi: https://wiki.fogproject.org/wiki/index.php/Main_Page

                        1 Reply Last reply Reply Quote 0
                        • 1
                        • 2
                        • 2 / 2
                        • First post
                          Last post

                        140

                        Online

                        12.0k

                        Users

                        17.3k

                        Topics

                        155.2k

                        Posts
                        Copyright © 2012-2024 FOG Project