Printer doesn't appear
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Hi,
Problem on few computers, printer doesn’t appear in control panel whereas everything seems ok in fog interface
For example on computer S109P02
Its neighbour S109P01 as same parameters and printer appear in control panelFog.log give me that :
------------------------------------------------------------------------------ --------------------------------PrinterManager-------------------------------- ------------------------------------------------------------------------------ 25/05/2016 13:52 Client-Info Version: 0.9.10 25/05/2016 13:52 PrinterManager Running... 25/05/2016 13:52 Middleware::Communication URL: http://192.168.10.60/fog/service/servicemodule-active.php?moduleid=printermanager&mac=B0:83:FE:94:98:91|&newService=1 25/05/2016 13:52 Middleware::Communication Response: Success 25/05/2016 13:52 Middleware::Communication URL: http://192.168.10.60/fog/service/Printers.php?mac=B0:83:FE:94:98:91|&newService=1 25/05/2016 13:52 Middleware::Communication Response: Success 25/05/2016 13:52 PrinterManager Creating list of printers 25/05/2016 13:52 PrinterManager Creating printer objects 25/05/2016 13:52 Middleware::Communication URL: http://192.168.10.60/fog/service/Printers.php?id=37&mac=B0:83:FE:94:98:91|&newService=1 25/05/2016 13:52 Middleware::Communication Response: Success 25/05/2016 13:52 Middleware::Communication URL: http://192.168.10.60/fog/service/printerlisting.php?newService=1 25/05/2016 13:52 Middleware::Communication Response: Success 25/05/2016 13:52 Printer Removing printer: \\impression\s101laser1 25/05/2016 13:52 PrinterManager Adding printers 25/05/2016 13:52 PrinterManager \\impression\S109Laser1 already exists ------------------------------------------------------------------------------Strange because there is no “s101laser1” printer mapped on these computers !
And same problem on another room with another printer… some computers are ok but not all, and they have all same parameters !
Thanks for help, it’s annoying for users…
Matthieu
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What version of FOG are you using? What OS are you deploying to?
From your log it appears that you are using an old version of the client, so I am assuming you are using an old version of the trunk. I would recommend updating as I am pretty printers are something that has been worked on in the client in the 0.10.x version.
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You’re right, I didn’t see this… I use last version of SVN, all other computers runs with 1.0.6 client and this one is still with 0.9.10…
Don’t know why upgrade didn’t happen but it must be related !Edit : ok I’ve got this :
--------------------------------ClientUpdater-------------------------------- ------------------------------------------------------------------------------ 25/05/2016 14:08 Client-Info Version: 0.9.10 25/05/2016 14:08 ClientUpdater Running... 25/05/2016 14:08 Middleware::Communication URL: http://192.168.10.60/fog/service/servicemodule-active.php?moduleid=clientupdater&mac=B0:83:FE:94:74:BC|&newService=1 25/05/2016 14:08 Middleware::Communication Response: Success 25/05/2016 14:08 Middleware::Communication URL: http://192.168.10.60/fog/service/getversion.php?client&newService=1 25/05/2016 14:08 Middleware::Communication URL: http://192.168.10.60/fog/client/FOGService.msi 25/05/2016 14:08 Data::RSA ERROR: Could not verify certificate is from CA 25/05/2016 14:08 Data::RSA ERROR: La valeur ne peut pas être null. Nom du paramètre : certificate 25/05/2016 14:08 ClientUpdater ERROR: Update file is not authentic ------------------------------------------------------------------------------Any idea how to resolve that ?
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@Matthieu-Jacquart It could be that the version on the machine is old enough that it doesn’t understand how to update correctly anymore. @jbob has made some major changes with 0.10.x as it is now cross platform. If this is a single machine I would just reinstall the client if it is more, than you may need to push an install some other way.
@jbob might have a better answer though.
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Log off and log back in. Likely the printer got removed. You might want to reboot if log off doesn’t work. If issue is still present I don’t know.
Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.
Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)
Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG
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@Tom-Elliott I log off/reboot several times, on different computer having same problem, no change, client is still in 0.9.10.
After reinstalling last client at hand, same problem, printer didn’t appear…--------------------------------PrinterManager-------------------------------- ------------------------------------------------------------------------------ 25/05/2016 14:29 Client-Info Client Version: 0.10.6 25/05/2016 14:29 Client-Info Client OS: Windows 25/05/2016 14:29 Client-Info Server Version: 7843 25/05/2016 14:29 Middleware::Response Success 25/05/2016 14:29 Printer Removing printer: \\impression\s101laser1 25/05/2016 14:30 PrinterManager Adding printers 25/05/2016 14:30 PrinterManager \\impression\s109laser1 already exists ------------------------------------------------------------------------------ -
@Matthieu-Jacquart To my understand, and @jbob please feel free correct any mistakes.
Printers are installed with the client via the SYSTEM account. Default printers are setup on a per user basis (as defaults can be whatever people want to use, though next cycle will likely adjust the default based on what’s in the settings).
Because of the way the printer is installed, if ANY other user has installed the printer under their profile, the port has already been created. Therefore, it can’t add the printer because it would “already exist”.
Please verify if this is the case.
get-WmiObject -class Win32_printer >> c:\printers.txtUpload the C:\printers.txt file this generates.
With any luck, we’ll see the printer is indeed installed on the system, it’s just unable to associate as a “SYSTEM Wide” printer because a single (maybe more) already installed it.
Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.
Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)
Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG
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@Tom-Elliott There’s just this…
Location : Name : PDF-XChange PrinterState : 0 PrinterStatus : 3 ShareName : SystemName : S107P01 -
@ITSolutions , the FOG client is capable of upgrading from any version. Even the initial release, v0.7.0 can (or at least should) upgrade to 0.10 without issue.
@Matthieu-Jacquart Download and run https://github.com/FOGProject/fog-client/releases/download/0.10.6/PrinterManagerHelper.exe on the computer having this issue. Does the
\\impression\S109Laser1printer show up in the tool?Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.
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@Jbob said in Printer doesn't appear:
@ITSolutions , the FOG client is capable of upgrading from any version. Even the initial release, v0.7.0 can (or at least should) upgrade to 0.10 without issue.
Great information to know, thank you for confirming that. I wasn’t sure, just initial troubleshooting given the information present.
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@Jbob Result : Only PDF printer appears (and without defult chekbox !)
------------------------------------------------------------------------------ --------------------------------PrinterManager-------------------------------- ------------------------------------------------------------------------------ 26/05/2016 08:14 Client-Info Version: 0.9.10 26/05/2016 08:14 PrinterManager Running... 26/05/2016 08:14 Middleware::Communication URL: http://192.168.10.60/fog/service/servicemodule-active.php?moduleid=printermanager&mac=B0:83:FE:94:D8:57|&newService=1 26/05/2016 08:14 Middleware::Communication Response: Success 26/05/2016 08:14 Middleware::Communication URL: http://192.168.10.60/fog/service/Printers.php?mac=B0:83:FE:94:D8:57|&newService=1 26/05/2016 08:14 Middleware::Communication Response: Success 26/05/2016 08:14 PrinterManager Creating list of printers 26/05/2016 08:14 PrinterManager Creating printer objects 26/05/2016 08:14 Middleware::Communication URL: http://192.168.10.60/fog/service/Printers.php?id=30&mac=B0:83:FE:94:D8:57|&newService=1 26/05/2016 08:14 Middleware::Communication Response: Success 26/05/2016 08:14 Middleware::Communication URL: http://192.168.10.60/fog/service/printerlisting.php?newService=1 26/05/2016 08:14 Middleware::Communication Response: Success 26/05/2016 08:14 Printer Removing printer: \\impression\s101laser1 26/05/2016 08:14 PrinterManager Adding printers 26/05/2016 08:14 PrinterManager \\impression\s104laser1 already exists ------------------------------------------------------------------------------ -
v0.11 of the client will fix this issue. What was happening is that since the client is running as SYSTEM, WMI’s win32_printer object was reporting that network printers were added for SYSTEM. Therefore the client did not try to re-add them, despite no other user having them.
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Sorry Joe but same problem with v0.11 nightly
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v0.11.0 is released and fixes this issue. Can you test when you have a chance?
Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.
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@Joe-Schmitt Hi,
Just tried to install it but I’ve got error “unable to install CA certificate”
And in fog.log
------------------------------------------------------------------------------ --------------------------------Authentication-------------------------------- ------------------------------------------------------------------------------ 01/06/2016 11:11 Client-Info Version: 0.9.10 01/06/2016 11:11 Middleware::Communication URL: http://192.168.10.60/fog/management/other/ssl/srvpublic.crt 01/06/2016 11:11 Data::RSA ERROR: Could not verify certificate is from CA 01/06/2016 11:11 Data::RSA ERROR: La valeur ne peut pas être null. Nom du paramètre : certificate 01/06/2016 11:11 Middleware::Authentication ERROR: Could not authenticate 01/06/2016 11:11 Middleware::Authentication ERROR: Certificate is not from FOG CA 01/06/2016 11:11 Service Sleeping for 120 secondsOr
------------------------------------------------------------------------------ ----------------------------------UserTracker--------------------------------- ------------------------------------------------------------------------------ 20/06/2016 08:21 Client-Info Client Version: 0.10.6 20/06/2016 08:21 Client-Info Client OS: Windows 20/06/2016 08:21 Client-Info Server Version: 8169 20/06/2016 08:21 Middleware::Response ERROR: Unable to get subsection 20/06/2016 08:21 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet. ------------------------------------------------------------------------------ 20/06/2016 08:21 Middleware::Communication URL: http://fog-server/fog/management/index.php?sub=requestClientInfo&configure&newService&json 20/06/2016 08:21 Middleware::Response Success 20/06/2016 08:21 Service Sleeping for 79 seconds 20/06/2016 08:22 Middleware::Communication URL: http://fog-server/fog/management/index.php?sub=requestClientInfo&mac=B0:83:FE:94:74:BC&newService&json 20/06/2016 08:22 Middleware::Authentication Waiting for authentication timeout to pass 20/06/2016 08:23 Middleware::Communication Download: http://fog-server/fog/management/other/ssl/srvpublic.crt 20/06/2016 08:23 Middleware::Authentication ERROR: Could not authenticate 20/06/2016 08:23 Middleware::Authentication ERROR: La valeur ne peut pas être null. Nom du paramètre : authority 20/06/2016 08:23 Middleware::Response Success 20/06/2016 08:23 Middleware::Communication URL: http://fog-server/fog/service/getversion.php?clientver&newService&json 20/06/2016 08:23 Middleware::Communication URL: http://fog-server/fog/service/getversion.php?newService&json 20/06/2016 08:23 Service Creating user agent cache 20/06/2016 08:23 Middleware::Response ERROR: Unable to get subsection 20/06/2016 08:23 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet. 20/06/2016 08:23 Middleware::Response ERROR: Unable to get subsection 20/06/2016 08:23 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet. -
@Matthieu-Jacquart those logs indicate older versions of the client. It should also be noted, as described the changelog, the new default server address is fogserver, not fog-server. This is for people who transition from the legacy client, where fogserver was also the default.
Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.
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@Joe-Schmitt Oh I didn’t notice the “-”… Try with IP adress, it’s ok for installing new client.
But bad news, after 5 minutes I’ve got this :
EDIT : checking on other classroom, on 2 computers, this time printer appears… but 4 times !
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@Matthieu-Jacquart please upload the entire fog.log from the computer with multiple instances of the same printer.
Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.
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