Printer doesn't appear

Matthieu Jacquart · May 25, 2016, 12:01 PM

Hi,

Problem on few computers, printer doesn’t appear in control panel whereas everything seems ok in fog interface
For example on computer S109P02

Its neighbour S109P01 as same parameters and printer appear in control panel

Fog.log give me that :

------------------------------------------------------------------------------
--------------------------------PrinterManager--------------------------------
------------------------------------------------------------------------------
 25/05/2016 13:52 Client-Info Version: 0.9.10
 25/05/2016 13:52 PrinterManager Running...
 25/05/2016 13:52 Middleware::Communication URL: http://192.168.10.60/fog/service/servicemodule-active.php?moduleid=printermanager&mac=B0:83:FE:94:98:91|&newService=1
 25/05/2016 13:52 Middleware::Communication Response: Success
 25/05/2016 13:52 Middleware::Communication URL: http://192.168.10.60/fog/service/Printers.php?mac=B0:83:FE:94:98:91|&newService=1
 25/05/2016 13:52 Middleware::Communication Response: Success
 25/05/2016 13:52 PrinterManager Creating list of printers
 25/05/2016 13:52 PrinterManager Creating printer objects
 25/05/2016 13:52 Middleware::Communication URL: http://192.168.10.60/fog/service/Printers.php?id=37&mac=B0:83:FE:94:98:91|&newService=1
 25/05/2016 13:52 Middleware::Communication Response: Success
 25/05/2016 13:52 Middleware::Communication URL: http://192.168.10.60/fog/service/printerlisting.php?newService=1
 25/05/2016 13:52 Middleware::Communication Response: Success
 25/05/2016 13:52 Printer Removing printer: \\impression\s101laser1
 25/05/2016 13:52 PrinterManager Adding printers
 25/05/2016 13:52 PrinterManager \\impression\S109Laser1 already exists
------------------------------------------------------------------------------

Strange because there is no “s101laser1” printer mapped on these computers !

And same problem on another room with another printer… some computers are ok but not all, and they have all same parameters !

Thanks for help, it’s annoying for users…

Matthieu

ITSolutions · May 25, 2016, 12:06 PM

What version of FOG are you using? What OS are you deploying to?

From your log it appears that you are using an old version of the client, so I am assuming you are using an old version of the trunk. I would recommend updating as I am pretty printers are something that has been worked on in the client in the 0.10.x version.

Matthieu Jacquart · May 25, 2016, 6:10 AM

You’re right, I didn’t see this… I use last version of SVN, all other computers runs with 1.0.6 client and this one is still with 0.9.10…
Don’t know why upgrade didn’t happen but it must be related !

Edit : ok I’ve got this :

--------------------------------ClientUpdater--------------------------------
------------------------------------------------------------------------------
 25/05/2016 14:08 Client-Info Version: 0.9.10
 25/05/2016 14:08 ClientUpdater Running...
 25/05/2016 14:08 Middleware::Communication URL: http://192.168.10.60/fog/service/servicemodule-active.php?moduleid=clientupdater&mac=B0:83:FE:94:74:BC|&newService=1
 25/05/2016 14:08 Middleware::Communication Response: Success
 25/05/2016 14:08 Middleware::Communication URL: http://192.168.10.60/fog/service/getversion.php?client&newService=1
 25/05/2016 14:08 Middleware::Communication URL: http://192.168.10.60/fog/client/FOGService.msi
 25/05/2016 14:08 Data::RSA ERROR: Could not verify certificate is from CA
 25/05/2016 14:08 Data::RSA ERROR: La valeur ne peut pas être null.
Nom du paramètre : certificate
 25/05/2016 14:08 ClientUpdater ERROR: Update file is not authentic
------------------------------------------------------------------------------

Any idea how to resolve that ?

ITSolutions · May 25, 2016, 12:14 PM

@Matthieu-Jacquart It could be that the version on the machine is old enough that it doesn’t understand how to update correctly anymore. @jbob has made some major changes with 0.10.x as it is now cross platform. If this is a single machine I would just reinstall the client if it is more, than you may need to push an install some other way.

@jbob might have a better answer though.

Tom Elliott · May 25, 2016, 12:22 PM

Log off and log back in. Likely the printer got removed. You might want to reboot if log off doesn’t work. If issue is still present I don’t know.

Matthieu Jacquart · May 25, 2016, 12:31 PM

@Tom-Elliott I log off/reboot several times, on different computer having same problem, no change, client is still in 0.9.10.
After reinstalling last client at hand, same problem, printer didn’t appear…

--------------------------------PrinterManager--------------------------------
------------------------------------------------------------------------------
 25/05/2016 14:29 Client-Info Client Version: 0.10.6
 25/05/2016 14:29 Client-Info Client OS:      Windows
 25/05/2016 14:29 Client-Info Server Version: 7843
 25/05/2016 14:29 Middleware::Response Success
 25/05/2016 14:29 Printer Removing printer: \\impression\s101laser1
 25/05/2016 14:30 PrinterManager Adding printers
 25/05/2016 14:30 PrinterManager \\impression\s109laser1 already exists
------------------------------------------------------------------------------

Tom Elliott · May 25, 2016, 12:47 PM

@Matthieu-Jacquart To my understand, and @jbob please feel free correct any mistakes.

Printers are installed with the client via the SYSTEM account. Default printers are setup on a per user basis (as defaults can be whatever people want to use, though next cycle will likely adjust the default based on what’s in the settings).

Because of the way the printer is installed, if ANY other user has installed the printer under their profile, the port has already been created. Therefore, it can’t add the printer because it would “already exist”.

Please verify if this is the case.

get-WmiObject -class Win32_printer >> c:\printers.txt

Upload the C:\printers.txt file this generates.

With any luck, we’ll see the printer is indeed installed on the system, it’s just unable to associate as a “SYSTEM Wide” printer because a single (maybe more) already installed it.

Matthieu Jacquart · May 25, 2016, 12:55 PM

@Tom-Elliott There’s just this…

Location      : 
Name          : PDF-XChange
PrinterState  : 0
PrinterStatus : 3
ShareName     : 
SystemName    : S107P01

Joe Schmitt · May 25, 2016, 5:04 PM

@ITSolutions , the FOG client is capable of upgrading from any version. Even the initial release, v0.7.0 can (or at least should) upgrade to 0.10 without issue.

@Matthieu-Jacquart Download and run https://github.com/FOGProject/fog-client/releases/download/0.10.6/PrinterManagerHelper.exe on the computer having this issue. Does the \\impression\S109Laser1 printer show up in the tool?

ITSolutions · May 25, 2016, 5:07 PM

@Jbob said in Printer doesn't appear:

@ITSolutions , the FOG client is capable of upgrading from any version. Even the initial release, v0.7.0 can (or at least should) upgrade to 0.10 without issue.

Great information to know, thank you for confirming that. I wasn’t sure, just initial troubleshooting given the information present.

Matthieu Jacquart · May 26, 2016, 6:28 AM

@Jbob Result : Only PDF printer appears (and without defult chekbox !)

------------------------------------------------------------------------------
--------------------------------PrinterManager--------------------------------
------------------------------------------------------------------------------
 26/05/2016 08:14 Client-Info Version: 0.9.10
 26/05/2016 08:14 PrinterManager Running...
 26/05/2016 08:14 Middleware::Communication URL: http://192.168.10.60/fog/service/servicemodule-active.php?moduleid=printermanager&mac=B0:83:FE:94:D8:57|&newService=1
 26/05/2016 08:14 Middleware::Communication Response: Success
 26/05/2016 08:14 Middleware::Communication URL: http://192.168.10.60/fog/service/Printers.php?mac=B0:83:FE:94:D8:57|&newService=1
 26/05/2016 08:14 Middleware::Communication Response: Success
 26/05/2016 08:14 PrinterManager Creating list of printers
 26/05/2016 08:14 PrinterManager Creating printer objects
 26/05/2016 08:14 Middleware::Communication URL: http://192.168.10.60/fog/service/Printers.php?id=30&mac=B0:83:FE:94:D8:57|&newService=1
 26/05/2016 08:14 Middleware::Communication Response: Success
 26/05/2016 08:14 Middleware::Communication URL: http://192.168.10.60/fog/service/printerlisting.php?newService=1
 26/05/2016 08:14 Middleware::Communication Response: Success
 26/05/2016 08:14 Printer Removing printer: \\impression\s101laser1
 26/05/2016 08:14 PrinterManager Adding printers
 26/05/2016 08:14 PrinterManager \\impression\s104laser1 already exists
------------------------------------------------------------------------------

Joe Schmitt · Jun 1, 2016, 12:33 AM

v0.11 of the client will fix this issue. What was happening is that since the client is running as SYSTEM, WMI’s win32_printer object was reporting that network printers were added for SYSTEM. Therefore the client did not try to re-add them, despite no other user having them.

Matthieu Jacquart · Jun 1, 2016, 6:41 AM

Sorry Joe but same problem with v0.11 nightly

Joe Schmitt · Jun 20, 2016, 6:43 AM

v0.11.0 is released and fixes this issue. Can you test when you have a chance?

Matthieu Jacquart · Jun 20, 2016, 6:43 AM

@Joe-Schmitt Hi,

Just tried to install it but I’ve got error “unable to install CA certificate”

And in fog.log

------------------------------------------------------------------------------
--------------------------------Authentication--------------------------------
------------------------------------------------------------------------------
 01/06/2016 11:11 Client-Info Version: 0.9.10
 01/06/2016 11:11 Middleware::Communication URL: http://192.168.10.60/fog/management/other/ssl/srvpublic.crt
 01/06/2016 11:11 Data::RSA ERROR: Could not verify certificate is from CA
 01/06/2016 11:11 Data::RSA ERROR: La valeur ne peut pas être null.
Nom du paramètre : certificate
 01/06/2016 11:11 Middleware::Authentication ERROR: Could not authenticate
 01/06/2016 11:11 Middleware::Authentication ERROR: Certificate is not from FOG CA
 01/06/2016 11:11 Service Sleeping for 120 seconds

Or

------------------------------------------------------------------------------
----------------------------------UserTracker---------------------------------
------------------------------------------------------------------------------
 20/06/2016 08:21 Client-Info Client Version: 0.10.6
 20/06/2016 08:21 Client-Info Client OS:      Windows
 20/06/2016 08:21 Client-Info Server Version: 8169
 20/06/2016 08:21 Middleware::Response ERROR: Unable to get subsection
 20/06/2016 08:21 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
------------------------------------------------------------------------------

 20/06/2016 08:21 Middleware::Communication URL: http://fog-server/fog/management/index.php?sub=requestClientInfo&configure&newService&json
 20/06/2016 08:21 Middleware::Response Success
 20/06/2016 08:21 Service Sleeping for 79 seconds
 20/06/2016 08:22 Middleware::Communication URL: http://fog-server/fog/management/index.php?sub=requestClientInfo&mac=B0:83:FE:94:74:BC&newService&json
 20/06/2016 08:22 Middleware::Authentication Waiting for authentication timeout to pass
 20/06/2016 08:23 Middleware::Communication Download: http://fog-server/fog/management/other/ssl/srvpublic.crt
 20/06/2016 08:23 Middleware::Authentication ERROR: Could not authenticate
 20/06/2016 08:23 Middleware::Authentication ERROR: La valeur ne peut pas être null.
Nom du paramètre : authority
 20/06/2016 08:23 Middleware::Response Success
 20/06/2016 08:23 Middleware::Communication URL: http://fog-server/fog/service/getversion.php?clientver&newService&json
 20/06/2016 08:23 Middleware::Communication URL: http://fog-server/fog/service/getversion.php?newService&json

 20/06/2016 08:23 Service Creating user agent cache
 20/06/2016 08:23 Middleware::Response ERROR: Unable to get subsection
 20/06/2016 08:23 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
 20/06/2016 08:23 Middleware::Response ERROR: Unable to get subsection
 20/06/2016 08:23 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.

Joe Schmitt · Jun 20, 2016, 5:49 AM

@Matthieu-Jacquart those logs indicate older versions of the client. It should also be noted, as described the changelog, the new default server address is fogserver, not fog-server. This is for people who transition from the legacy client, where fogserver was also the default.

Matthieu Jacquart · Jun 20, 2016, 8:09 AM

@Joe-Schmitt Oh I didn’t notice the “-”… Try with IP adress, it’s ok for installing new client.
But bad news, after 5 minutes I’ve got this :

EDIT : checking on other classroom, on 2 computers, this time printer appears… but 4 times !

Joe Schmitt · Jun 20, 2016, 1:30 PM

@Matthieu-Jacquart please upload the entire fog.log from the computer with multiple instances of the same printer.

Joe Schmitt · Jun 21, 2016, 2:07 AM

https://github.com/FOGProject/fog-client/issues/60

Matthieu Jacquart · Jun 21, 2016, 7:07 AM

@Joe-Schmitt 0_1466492846632_fog.log

Printer doesn't appear

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