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    Printer doesn't appear

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    • I
      ITSolutions Testers @Matthieu Jacquart
      last edited by

      @Matthieu-Jacquart It could be that the version on the machine is old enough that it doesn’t understand how to update correctly anymore. @jbob has made some major changes with 0.10.x as it is now cross platform. If this is a single machine I would just reinstall the client if it is more, than you may need to push an install some other way.

      @jbob might have a better answer though.

      1 Reply Last reply Reply Quote 0
      • Tom ElliottT
        Tom Elliott
        last edited by

        Log off and log back in. Likely the printer got removed. You might want to reboot if log off doesn’t work. If issue is still present I don’t know.

        Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

        Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

        Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

        Matthieu JacquartM 1 Reply Last reply Reply Quote 0
        • Matthieu JacquartM
          Matthieu Jacquart @Tom Elliott
          last edited by

          @Tom-Elliott I log off/reboot several times, on different computer having same problem, no change, client is still in 0.9.10.
          After reinstalling last client at hand, same problem, printer didn’t appear…

          --------------------------------PrinterManager--------------------------------
          ------------------------------------------------------------------------------
           25/05/2016 14:29 Client-Info Client Version: 0.10.6
           25/05/2016 14:29 Client-Info Client OS:      Windows
           25/05/2016 14:29 Client-Info Server Version: 7843
           25/05/2016 14:29 Middleware::Response Success
           25/05/2016 14:29 Printer Removing printer: \\impression\s101laser1
           25/05/2016 14:30 PrinterManager Adding printers
           25/05/2016 14:30 PrinterManager \\impression\s109laser1 already exists
          ------------------------------------------------------------------------------
          

          Fog 1.5.9.138
          Debian 11
          Vmware ESXi

          Tom ElliottT 1 Reply Last reply Reply Quote 0
          • Tom ElliottT
            Tom Elliott @Matthieu Jacquart
            last edited by

            @Matthieu-Jacquart To my understand, and @jbob please feel free correct any mistakes.

            Printers are installed with the client via the SYSTEM account. Default printers are setup on a per user basis (as defaults can be whatever people want to use, though next cycle will likely adjust the default based on what’s in the settings).

            Because of the way the printer is installed, if ANY other user has installed the printer under their profile, the port has already been created. Therefore, it can’t add the printer because it would “already exist”.

            Please verify if this is the case.

            get-WmiObject -class Win32_printer >> c:\printers.txt

            Upload the C:\printers.txt file this generates.

            With any luck, we’ll see the printer is indeed installed on the system, it’s just unable to associate as a “SYSTEM Wide” printer because a single (maybe more) already installed it.

            Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

            Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

            Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

            Matthieu JacquartM 1 Reply Last reply Reply Quote 0
            • Matthieu JacquartM
              Matthieu Jacquart @Tom Elliott
              last edited by

              @Tom-Elliott There’s just this…

              Location      : 
              Name          : PDF-XChange
              PrinterState  : 0
              PrinterStatus : 3
              ShareName     : 
              SystemName    : S107P01
              

              Fog 1.5.9.138
              Debian 11
              Vmware ESXi

              1 Reply Last reply Reply Quote 0
              • J
                Joe Schmitt Senior Developer
                last edited by

                @ITSolutions , the FOG client is capable of upgrading from any version. Even the initial release, v0.7.0 can (or at least should) upgrade to 0.10 without issue.

                @Matthieu-Jacquart Download and run https://github.com/FOGProject/fog-client/releases/download/0.10.6/PrinterManagerHelper.exe on the computer having this issue. Does the \\impression\S109Laser1 printer show up in the tool?

                Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                I Matthieu JacquartM 2 Replies Last reply Reply Quote 0
                • I
                  ITSolutions Testers @Joe Schmitt
                  last edited by

                  @Jbob said in Printer doesn't appear:

                  @ITSolutions , the FOG client is capable of upgrading from any version. Even the initial release, v0.7.0 can (or at least should) upgrade to 0.10 without issue.

                  Great information to know, thank you for confirming that. I wasn’t sure, just initial troubleshooting given the information present.

                  1 Reply Last reply Reply Quote 0
                  • Matthieu JacquartM
                    Matthieu Jacquart @Joe Schmitt
                    last edited by

                    @Jbob Result : Only PDF printer appears (and without defult chekbox !)

                    0_1464244091081_FOG.jpg

                    ------------------------------------------------------------------------------
                    --------------------------------PrinterManager--------------------------------
                    ------------------------------------------------------------------------------
                     26/05/2016 08:14 Client-Info Version: 0.9.10
                     26/05/2016 08:14 PrinterManager Running...
                     26/05/2016 08:14 Middleware::Communication URL: http://192.168.10.60/fog/service/servicemodule-active.php?moduleid=printermanager&mac=B0:83:FE:94:D8:57|&newService=1
                     26/05/2016 08:14 Middleware::Communication Response: Success
                     26/05/2016 08:14 Middleware::Communication URL: http://192.168.10.60/fog/service/Printers.php?mac=B0:83:FE:94:D8:57|&newService=1
                     26/05/2016 08:14 Middleware::Communication Response: Success
                     26/05/2016 08:14 PrinterManager Creating list of printers
                     26/05/2016 08:14 PrinterManager Creating printer objects
                     26/05/2016 08:14 Middleware::Communication URL: http://192.168.10.60/fog/service/Printers.php?id=30&mac=B0:83:FE:94:D8:57|&newService=1
                     26/05/2016 08:14 Middleware::Communication Response: Success
                     26/05/2016 08:14 Middleware::Communication URL: http://192.168.10.60/fog/service/printerlisting.php?newService=1
                     26/05/2016 08:14 Middleware::Communication Response: Success
                     26/05/2016 08:14 Printer Removing printer: \\impression\s101laser1
                     26/05/2016 08:14 PrinterManager Adding printers
                     26/05/2016 08:14 PrinterManager \\impression\s104laser1 already exists
                    ------------------------------------------------------------------------------
                    

                    Fog 1.5.9.138
                    Debian 11
                    Vmware ESXi

                    1 Reply Last reply Reply Quote 0
                    • J
                      Joe Schmitt Senior Developer
                      last edited by

                      v0.11 of the client will fix this issue. What was happening is that since the client is running as SYSTEM, WMI’s win32_printer object was reporting that network printers were added for SYSTEM. Therefore the client did not try to re-add them, despite no other user having them.

                      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                      1 Reply Last reply Reply Quote 0
                      • Matthieu JacquartM
                        Matthieu Jacquart
                        last edited by

                        Sorry Joe but same problem with v0.11 nightly 😉

                        Fog 1.5.9.138
                        Debian 11
                        Vmware ESXi

                        1 Reply Last reply Reply Quote 0
                        • J
                          Joe Schmitt Senior Developer
                          last edited by

                          v0.11.0 is released and fixes this issue. Can you test when you have a chance?

                          Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                          Matthieu JacquartM 1 Reply Last reply Reply Quote 0
                          • Matthieu JacquartM
                            Matthieu Jacquart @Joe Schmitt
                            last edited by

                            @Joe-Schmitt Hi,

                            Just tried to install it but I’ve got error “unable to install CA certificate”

                            And in fog.log

                            ------------------------------------------------------------------------------
                            --------------------------------Authentication--------------------------------
                            ------------------------------------------------------------------------------
                             01/06/2016 11:11 Client-Info Version: 0.9.10
                             01/06/2016 11:11 Middleware::Communication URL: http://192.168.10.60/fog/management/other/ssl/srvpublic.crt
                             01/06/2016 11:11 Data::RSA ERROR: Could not verify certificate is from CA
                             01/06/2016 11:11 Data::RSA ERROR: La valeur ne peut pas être null.
                            Nom du paramètre : certificate
                             01/06/2016 11:11 Middleware::Authentication ERROR: Could not authenticate
                             01/06/2016 11:11 Middleware::Authentication ERROR: Certificate is not from FOG CA
                             01/06/2016 11:11 Service Sleeping for 120 seconds
                            

                            Or

                            ------------------------------------------------------------------------------
                            ----------------------------------UserTracker---------------------------------
                            ------------------------------------------------------------------------------
                             20/06/2016 08:21 Client-Info Client Version: 0.10.6
                             20/06/2016 08:21 Client-Info Client OS:      Windows
                             20/06/2016 08:21 Client-Info Server Version: 8169
                             20/06/2016 08:21 Middleware::Response ERROR: Unable to get subsection
                             20/06/2016 08:21 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
                            ------------------------------------------------------------------------------
                            
                             20/06/2016 08:21 Middleware::Communication URL: http://fog-server/fog/management/index.php?sub=requestClientInfo&configure&newService&json
                             20/06/2016 08:21 Middleware::Response Success
                             20/06/2016 08:21 Service Sleeping for 79 seconds
                             20/06/2016 08:22 Middleware::Communication URL: http://fog-server/fog/management/index.php?sub=requestClientInfo&mac=B0:83:FE:94:74:BC&newService&json
                             20/06/2016 08:22 Middleware::Authentication Waiting for authentication timeout to pass
                             20/06/2016 08:23 Middleware::Communication Download: http://fog-server/fog/management/other/ssl/srvpublic.crt
                             20/06/2016 08:23 Middleware::Authentication ERROR: Could not authenticate
                             20/06/2016 08:23 Middleware::Authentication ERROR: La valeur ne peut pas être null.
                            Nom du paramètre : authority
                             20/06/2016 08:23 Middleware::Response Success
                             20/06/2016 08:23 Middleware::Communication URL: http://fog-server/fog/service/getversion.php?clientver&newService&json
                             20/06/2016 08:23 Middleware::Communication URL: http://fog-server/fog/service/getversion.php?newService&json
                            
                             20/06/2016 08:23 Service Creating user agent cache
                             20/06/2016 08:23 Middleware::Response ERROR: Unable to get subsection
                             20/06/2016 08:23 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
                             20/06/2016 08:23 Middleware::Response ERROR: Unable to get subsection
                             20/06/2016 08:23 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
                            

                            Fog 1.5.9.138
                            Debian 11
                            Vmware ESXi

                            1 Reply Last reply Reply Quote 0
                            • J
                              Joe Schmitt Senior Developer
                              last edited by Joe Schmitt

                              @Matthieu-Jacquart those logs indicate older versions of the client. It should also be noted, as described the changelog, the new default server address is fogserver, not fog-server. This is for people who transition from the legacy client, where fogserver was also the default.

                              Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                              Matthieu JacquartM 1 Reply Last reply Reply Quote 0
                              • Matthieu JacquartM
                                Matthieu Jacquart @Joe Schmitt
                                last edited by Matthieu Jacquart

                                @Joe-Schmitt Oh I didn’t notice the “-”… Try with IP adress, it’s ok for installing new client.
                                But bad news, after 5 minutes I’ve got this :

                                0_1466424367596_Capture.JPG

                                EDIT : checking on other classroom, on 2 computers, this time printer appears… but 4 times !

                                0_1466431730656_Capture2.JPG

                                0_1466431735699_Capture3.JPG

                                Fog 1.5.9.138
                                Debian 11
                                Vmware ESXi

                                1 Reply Last reply Reply Quote 0
                                • J
                                  Joe Schmitt Senior Developer
                                  last edited by Joe Schmitt

                                  @Matthieu-Jacquart please upload the entire fog.log from the computer with multiple instances of the same printer.

                                  Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                                  Matthieu JacquartM 1 Reply Last reply Reply Quote 0
                                  • J
                                    Joe Schmitt Senior Developer
                                    last edited by

                                    https://github.com/FOGProject/fog-client/issues/60

                                    Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                                    1 Reply Last reply Reply Quote 0
                                    • Matthieu JacquartM
                                      Matthieu Jacquart @Joe Schmitt
                                      last edited by

                                      @Joe-Schmitt 0_1466492846632_fog.log

                                      Fog 1.5.9.138
                                      Debian 11
                                      Vmware ESXi

                                      1 Reply Last reply Reply Quote 0
                                      • J
                                        Joe Schmitt Senior Developer
                                        last edited by Joe Schmitt

                                        v0.11.1 of the client has been released and addresses this new issue. Can you test when you have a chance?

                                        Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                                        Matthieu JacquartM 1 Reply Last reply Reply Quote 0
                                        • Matthieu JacquartM
                                          Matthieu Jacquart @Joe Schmitt
                                          last edited by

                                          @Joe-Schmitt It’s better but not perfect 😉
                                          0_1466576908509_Capture.JPG

                                          0_1466576917398_fog.log

                                          Fog 1.5.9.138
                                          Debian 11
                                          Vmware ESXi

                                          1 Reply Last reply Reply Quote 0
                                          • J
                                            Joe Schmitt Senior Developer
                                            last edited by Joe Schmitt

                                            Those are leftovers from when 0.11.0 messed up. Looking at the logs 0.11.1 is running perfectly. Try adding a different printer / manualy removing this extra ones / unassigning that printer from the host / restarting the computer. (Basically just try any of them).

                                            Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                                            Matthieu JacquartM 1 Reply Last reply Reply Quote 0
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