FOGService errors for all modules



  • I’m running a new install of FOG on RHEL 6.7. Deployments are working fine but I see the following Errors in the FOG client log for nearly all modules. Can someone point me in the right direction for troubleshooting this? The module I’m most interested with working at the moment is the snapin module.

    Currently running FOG server version 7583 (git)

    ------------------------------------------------------------------------------
    --------------------------------HostnameChanger-------------------------------
    ------------------------------------------------------------------------------
     5/11/2016 12:02 PM Client-Info Client Version: 0.10.6
     5/11/2016 12:02 PM Client-Info Client OS:      Windows
     5/11/2016 12:02 PM Client-Info Server Version: 7567
     5/11/2016 12:02 PM Middleware::Response ERROR: Unable to get subsection
     5/11/2016 12:02 PM Middleware::Response ERROR: Object reference not set to an instance of an object.
     5/11/2016 12:02 PM Service ERROR: Unable to run module
     5/11/2016 12:02 PM Service ERROR: Object reference not set to an instance of an object.
    ------------------------------------------------------------------------------
    
    
    ------------------------------------------------------------------------------
    ---------------------------------SnapinClient---------------------------------
    ------------------------------------------------------------------------------
     5/11/2016 12:02 PM Client-Info Client Version: 0.10.6
     5/11/2016 12:02 PM Client-Info Client OS:      Windows
     5/11/2016 12:02 PM Client-Info Server Version: 7567
     5/11/2016 12:02 PM Middleware::Response ERROR: Unable to get subsection
     5/11/2016 12:02 PM Middleware::Response ERROR: Object reference not set to an instance of an object.
     5/11/2016 12:02 PM Service ERROR: Unable to run module
     5/11/2016 12:02 PM Service ERROR: Object reference not set to an instance of an object.
    ------------------------------------------------------------------------------
    
    
    ------------------------------------------------------------------------------
    --------------------------------PrinterManager--------------------------------
    ------------------------------------------------------------------------------
     5/11/2016 12:02 PM Client-Info Client Version: 0.10.6
     5/11/2016 12:02 PM Client-Info Client OS:      Windows
     5/11/2016 12:02 PM Client-Info Server Version: 7567
     5/11/2016 12:02 PM Middleware::Response ERROR: Unable to get subsection
     5/11/2016 12:02 PM Middleware::Response ERROR: Object reference not set to an instance of an object.
     5/11/2016 12:02 PM Service ERROR: Unable to run module
     5/11/2016 12:02 PM Service ERROR: Object reference not set to an instance of an object.
    ------------------------------------------------------------------------------
    

    Mod edited to use code box.



  • a reboot of the PC seems to fix it on the two test machines.


  • Senior Developer

    @Roger-Saffle Apache error logs?



  • @Tom-Elliott we are getting the same issue after upgrading to 7615


  • Senior Developer

    Should be fixed in latest again.


  • Senior Developer

    @networkguy what behavior?



  • @Tom-Elliott
    This behavior seems to be back in git version 7597


  • Moderator



  • This post is deleted!


  • Same problem here, hostname changer doesn’t work, I had to do it manually

    ------------------------------------------------------------------------------
    --------------------------------HostnameChanger-------------------------------
    ------------------------------------------------------------------------------
     12/05/2016 10:35 Client-Info Client Version: 0.10.6
     12/05/2016 10:35 Client-Info Client OS:      Windows
     12/05/2016 10:35 Client-Info Server Version: 7593
     12/05/2016 10:35 Middleware::Response Success
     12/05/2016 10:35 HostnameChanger Checking Hostname
     12/05/2016 10:35 HostnameChanger Removing host from active directory
     12/05/2016 10:35 HostnameChanger Success, code =  0
     12/05/2016 10:35 Power Creating shutdown command in 60 seconds
     12/05/2016 10:35 Bus {
      "self": true,
      "channel": "Power",
      "data": "{\r\n  \"action\": \"request\",\r\n  \"period\": 60,\r\n  \"options\": 2,\r\n  \"command\": \"/r /c \\\"Host left active directory, restart needed\\\" /t 0\",\r\n  \"message\": \"This computer needs to perform maintenance.\"\r\n}"
    }
     12/05/2016 10:35 Bus Emmiting message on channel: Power
    ------------------------------------------------------------------------------
    
     12/05/2016 10:35 Service Power operation being requested, checking back in 30 seconds
     12/05/2016 10:36 Service Power operation being requested, checking back in 30 seconds
     12/05/2016 10:36 Service Power operation being requested, checking back in 30 seconds
     12/05/2016 10:36 Power Creating shutdown request
     12/05/2016 10:36 Power Parameters: /r /c "Host left active directory, restart needed" /t 0
     12/05/2016 10:36 Bus {
      "self": true,
      "channel": "Power",
      "data": "{\r\n  \"action\": \"shuttingdown\"\r\n}"
    }
     12/05/2016 10:36 Bus Emmiting message on channel: Power
     12/05/2016 10:40 Main Overriding exception handling
     12/05/2016 10:40 Main Bootstrapping Zazzles
     12/05/2016 10:40 Controller Initialize
     12/05/2016 10:40 Entry Creating obj
     12/05/2016 10:40 Controller Start
    
     12/05/2016 10:40 Service Starting service
     12/05/2016 10:40 Bus Became bus server
     12/05/2016 10:40 Bus {
      "self": true,
      "channel": "Status",
      "data": "{\r\n  \"action\": \"load\"\r\n}"
    }
     12/05/2016 10:40 Bus Emmiting message on channel: Status
    


  • @Tom-Elliott I’ve got quiet same problem without error message in fog.log.
    With latest version (5441 => 7593) and 0.10.6 client
    The host doesn’t change name



  • @Tom-Elliott
    Perfect! Thank you again sir!!

     5/11/2016 1:52 PM Middleware::Communication URL: http://myfogserver/fog/management/index.php?sub=requestClientInfo&configure&newService&json
     5/11/2016 1:52 PM Middleware::Response Success
     5/11/2016 1:52 PM Service Sleeping for 109 seconds
     5/11/2016 1:52 PM Controller Stop
     5/11/2016 1:52 PM Service Stop requested
     5/11/2016 1:52 PM Bus {
      "self": true,
      "channel": "Status",
      "data": "{\r\n  \"action\": \"unload\"\r\n}"
    }
     5/11/2016 1:52 PM Bus Emmiting message on channel: Status
     5/11/2016 1:52 PM Main Overriding exception handling
     5/11/2016 1:52 PM Main Bootstrapping Zazzles
     5/11/2016 1:52 PM Controller Initialize
     5/11/2016 1:52 PM Entry Creating obj
     5/11/2016 1:52 PM Controller Start
    
     5/11/2016 1:52 PM Service Starting service
     5/11/2016 1:53 PM Bus Became bus server
     5/11/2016 1:53 PM Bus {
      "self": true,
      "channel": "Status",
      "data": "{\r\n  \"action\": \"load\"\r\n}"
    }
     5/11/2016 1:53 PM Bus Emmiting message on channel: Status
    
    ------------------------------------------------------------------------------
    --------------------------------Authentication--------------------------------
    ------------------------------------------------------------------------------
     5/11/2016 1:53 PM Client-Info Version: 0.10.6
     5/11/2016 1:53 PM Client-Info OS:      Windows
     5/11/2016 1:53 PM Middleware::Authentication Waiting for authentication timeout to pass
     5/11/2016 1:53 PM Middleware::Communication Download: http://myfogserver/fog/management/other/ssl/srvpublic.crt
     5/11/2016 1:53 PM Data::RSA FOG Server CA cert found
     5/11/2016 1:53 PM Middleware::Authentication Cert OK
     5/11/2016 1:53 PM Middleware::Communication POST URL: http://myfogserver/fog/management/index.php?sub=requestClientInfo&authorize&newService
     5/11/2016 1:53 PM Middleware::Response Success
     5/11/2016 1:53 PM Middleware::Authentication Authenticated
    
    
     5/11/2016 1:53 PM Bus Registering ParseBus in channel Power
     5/11/2016 1:53 PM Middleware::Communication URL: http://myfogserver/fog/management/index.php?sub=requestClientInfo&mac=00:50:56:8A:0C:C3||00:00:00:00:00:00:00:E0&newService&json
     5/11/2016 1:53 PM Middleware::Response Success
     5/11/2016 1:53 PM Middleware::Communication URL: http://myfogserver/fog/service/getversion.php?clientver&newService&json
     5/11/2016 1:53 PM Middleware::Communication URL: http://myfogserver/fog/service/getversion.php?newService&json
    
     5/11/2016 1:53 PM Service Creating user agent cache
     5/11/2016 1:53 PM Middleware::Response Success
     5/11/2016 1:53 PM Middleware::Response No Printers
    
    ------------------------------------------------------------------------------
    ---------------------------------ClientUpdater--------------------------------
    ------------------------------------------------------------------------------
     5/11/2016 1:53 PM Client-Info Client Version: 0.10.6
     5/11/2016 1:53 PM Client-Info Client OS:      Windows
     5/11/2016 1:53 PM Client-Info Server Version: 7591
     5/11/2016 1:53 PM Middleware::Response Success
    ------------------------------------------------------------------------------
    
    
    ------------------------------------------------------------------------------
    ----------------------------------TaskReboot----------------------------------
    ------------------------------------------------------------------------------
     5/11/2016 1:53 PM Client-Info Client Version: 0.10.6
     5/11/2016 1:53 PM Client-Info Client OS:      Windows
     5/11/2016 1:53 PM Client-Info Server Version: 7591
     5/11/2016 1:53 PM Middleware::Response Success
    ------------------------------------------------------------------------------
    
    
    ------------------------------------------------------------------------------
    --------------------------------HostnameChanger-------------------------------
    ------------------------------------------------------------------------------
     5/11/2016 1:53 PM Client-Info Client Version: 0.10.6
     5/11/2016 1:53 PM Client-Info Client OS:      Windows
     5/11/2016 1:53 PM Client-Info Server Version: 7591
     5/11/2016 1:53 PM Middleware::Response Success
     5/11/2016 1:53 PM HostnameChanger Checking Hostname
     5/11/2016 1:53 PM HostnameChanger Hostname is correct
     5/11/2016 1:53 PM HostnameChanger Host is already joined to target domain
    ------------------------------------------------------------------------------
    
    
    ------------------------------------------------------------------------------
    ---------------------------------SnapinClient---------------------------------
    ------------------------------------------------------------------------------
     5/11/2016 1:53 PM Client-Info Client Version: 0.10.6
     5/11/2016 1:53 PM Client-Info Client OS:      Windows
     5/11/2016 1:53 PM Client-Info Server Version: 7591
     5/11/2016 1:53 PM Middleware::Response No snapins
    ------------------------------------------------------------------------------
    
    
    ------------------------------------------------------------------------------
    --------------------------------PrinterManager--------------------------------
    ------------------------------------------------------------------------------
     5/11/2016 1:53 PM Client-Info Client Version: 0.10.6
     5/11/2016 1:53 PM Client-Info Client OS:      Windows
     5/11/2016 1:53 PM Client-Info Server Version: 7591
     5/11/2016 1:53 PM Middleware::Response No Printers
    ------------------------------------------------------------------------------
    
    
    ------------------------------------------------------------------------------
    -----------------------------------GreenFOG-----------------------------------
    ------------------------------------------------------------------------------
     5/11/2016 1:53 PM Client-Info Client Version: 0.10.6
     5/11/2016 1:53 PM Client-Info Client OS:      Windows
     5/11/2016 1:53 PM Client-Info Server Version: 7591
     5/11/2016 1:53 PM Middleware::Response No actions
    ------------------------------------------------------------------------------
    
    
    ------------------------------------------------------------------------------
    ----------------------------------UserTracker---------------------------------
    ------------------------------------------------------------------------------
     5/11/2016 1:53 PM Client-Info Client Version: 0.10.6
     5/11/2016 1:53 PM Client-Info Client OS:      Windows
     5/11/2016 1:53 PM Client-Info Server Version: 7591
     5/11/2016 1:53 PM Middleware::Response Success
    

  • Senior Developer

    That should all be working again. Please update.



  • @Tom-Elliott
    I still see the same issue. My Client-Info Server Version is reading the appropriate version unlike Wayne.

    5/11/2016 1:42 PM Main Overriding exception handling
     5/11/2016 1:42 PM Main Bootstrapping Zazzles
     5/11/2016 1:42 PM Controller Initialize
     5/11/2016 1:42 PM Entry Creating obj
     5/11/2016 1:42 PM Controller Start
    
     5/11/2016 1:42 PM Service Starting service
     5/11/2016 1:42 PM Bus Became bus server
     5/11/2016 1:42 PM Bus {
      "self": true,
      "channel": "Status",
      "data": "{\r\n  \"action\": \"load\"\r\n}"
    }
     5/11/2016 1:42 PM Bus Emmiting message on channel: Status
    
    ------------------------------------------------------------------------------
    --------------------------------Authentication--------------------------------
    ------------------------------------------------------------------------------
     5/11/2016 1:42 PM Client-Info Version: 0.10.6
     5/11/2016 1:42 PM Client-Info OS:      Windows
     5/11/2016 1:42 PM Middleware::Authentication Waiting for authentication timeout to pass
     5/11/2016 1:42 PM Middleware::Communication Download: http://myfogserver/fog/management/other/ssl/srvpublic.crt
     5/11/2016 1:42 PM Data::RSA FOG Server CA cert found
     5/11/2016 1:42 PM Middleware::Authentication Cert OK
     5/11/2016 1:42 PM Middleware::Communication POST URL: http://myfogserver/fog/management/index.php?sub=requestClientInfo&authorize&newService
     5/11/2016 1:42 PM Middleware::Response Success
     5/11/2016 1:42 PM Middleware::Authentication Authenticated
    
    
     5/11/2016 1:42 PM Bus Registering ParseBus in channel Power
     5/11/2016 1:42 PM Middleware::Communication URL: http://myfogserver/fog/management/index.php?sub=requestClientInfo&mac=00:50:XX:XX:XX:XX||00:00:00:00:00:00:00:E0&newService&json
     5/11/2016 1:42 PM Middleware::Response ERROR: Could not parse data
     5/11/2016 1:42 PM Middleware::Response ERROR: Unexpected character encountered while parsing value: #. Path '', line 0, position 0.
     5/11/2016 1:42 PM Middleware::Communication URL: http://myfogserver/fog/service/getversion.php?clientver&newService&json
     5/11/2016 1:42 PM Middleware::Communication URL: http://myfogserver/fog/service/getversion.php?newService&json
     5/11/2016 1:42 PM Service ERROR: Unable to get cycle data
     5/11/2016 1:42 PM Service ERROR: Object reference not set to an instance of an object.
     5/11/2016 1:42 PM Middleware::Response Success
    
    ------------------------------------------------------------------------------
    ---------------------------------ClientUpdater--------------------------------
    ------------------------------------------------------------------------------
     5/11/2016 1:42 PM Client-Info Client Version: 0.10.6
     5/11/2016 1:42 PM Client-Info Client OS:      Windows
     5/11/2016 1:42 PM Client-Info Server Version: 7589
     5/11/2016 1:42 PM Middleware::Response ERROR: Unable to get subsection
     5/11/2016 1:42 PM Middleware::Response ERROR: Object reference not set to an instance of an object.
     5/11/2016 1:42 PM Service ERROR: Unable to run module
     5/11/2016 1:42 PM Service ERROR: Object reference not set to an instance of an object.
    ------------------------------------------------------------------------------
    
    
    ------------------------------------------------------------------------------
    ----------------------------------TaskReboot----------------------------------
    ------------------------------------------------------------------------------
     5/11/2016 1:42 PM Client-Info Client Version: 0.10.6
     5/11/2016 1:42 PM Client-Info Client OS:      Windows
     5/11/2016 1:42 PM Client-Info Server Version: 7589
     5/11/2016 1:42 PM Middleware::Response ERROR: Unable to get subsection
     5/11/2016 1:42 PM Middleware::Response ERROR: Object reference not set to an instance of an object.
     5/11/2016 1:42 PM Service ERROR: Unable to run module
     5/11/2016 1:42 PM Service ERROR: Object reference not set to an instance of an object.
    ------------------------------------------------------------------------------
    
    
    ------------------------------------------------------------------------------
    --------------------------------HostnameChanger-------------------------------
    ------------------------------------------------------------------------------
     5/11/2016 1:42 PM Client-Info Client Version: 0.10.6
     5/11/2016 1:42 PM Client-Info Client OS:      Windows
     5/11/2016 1:42 PM Client-Info Server Version: 7589
     5/11/2016 1:42 PM Middleware::Response ERROR: Unable to get subsection
     5/11/2016 1:42 PM Middleware::Response ERROR: Object reference not set to an instance of an object.
     5/11/2016 1:42 PM Service ERROR: Unable to run module
     5/11/2016 1:42 PM Service ERROR: Object reference not set to an instance of an object.
    ------------------------------------------------------------------------------
    
    
    ------------------------------------------------------------------------------
    ---------------------------------SnapinClient---------------------------------
    ------------------------------------------------------------------------------
     5/11/2016 1:42 PM Client-Info Client Version: 0.10.6
     5/11/2016 1:42 PM Client-Info Client OS:      Windows
     5/11/2016 1:42 PM Client-Info Server Version: 7589
     5/11/2016 1:42 PM Middleware::Response ERROR: Unable to get subsection
     5/11/2016 1:42 PM Middleware::Response ERROR: Object reference not set to an instance of an object.
     5/11/2016 1:42 PM Service ERROR: Unable to run module
     5/11/2016 1:42 PM Service ERROR: Object reference not set to an instance of an object.
    ------------------------------------------------------------------------------
    
    
    ------------------------------------------------------------------------------
    --------------------------------PrinterManager--------------------------------
    ------------------------------------------------------------------------------
     5/11/2016 1:42 PM Client-Info Client Version: 0.10.6
     5/11/2016 1:42 PM Client-Info Client OS:      Windows
     5/11/2016 1:42 PM Client-Info Server Version: 7589
     5/11/2016 1:42 PM Middleware::Response ERROR: Unable to get subsection
     5/11/2016 1:42 PM Middleware::Response ERROR: Object reference not set to an instance of an object.
     5/11/2016 1:42 PM Service ERROR: Unable to run module
     5/11/2016 1:42 PM Service ERROR: Object reference not set to an instance of an object.
    ------------------------------------------------------------------------------
    
    
    ------------------------------------------------------------------------------
    -----------------------------------GreenFOG-----------------------------------
    ------------------------------------------------------------------------------
     5/11/2016 1:42 PM Client-Info Client Version: 0.10.6
     5/11/2016 1:42 PM Client-Info Client OS:      Windows
     5/11/2016 1:42 PM Client-Info Server Version: 7589
     5/11/2016 1:42 PM Middleware::Response ERROR: Unable to get subsection
     5/11/2016 1:42 PM Middleware::Response ERROR: Object reference not set to an instance of an object.
     5/11/2016 1:42 PM Service ERROR: Unable to run module
     5/11/2016 1:42 PM Service ERROR: Object reference not set to an instance of an object.
    ------------------------------------------------------------------------------
    
    
    ------------------------------------------------------------------------------
    ----------------------------------UserTracker---------------------------------
    ------------------------------------------------------------------------------
     5/11/2016 1:42 PM Client-Info Client Version: 0.10.6
     5/11/2016 1:42 PM Client-Info Client OS:      Windows
     5/11/2016 1:42 PM Client-Info Server Version: 7589
     5/11/2016 1:42 PM Middleware::Response ERROR: Unable to get subsection
     5/11/2016 1:42 PM Middleware::Response ERROR: Object reference not set to an instance of an object.
    ------------------------------------------------------------------------------
    
     5/11/2016 1:42 PM Middleware::Communication URL: http://myfogserver/fog/management/index.php?sub=requestClientInfo&configure&newService&json
     5/11/2016 1:42 PM Middleware::Response Success
     5/11/2016 1:42 PM Service Sleeping for 91 seconds
    

  • Moderator

    @Tom-Elliott Still broke…
    0_1462986939178_fog.log

    Also I just noticed the fog server version is reporting very wrong… We are on 7589, not 7555


  • Senior Developer

    Please confirm and let us know when you can.

    Thanks,


  • Senior Developer

    @networkguy Update and all this is fixed.



  • @Jbob
    Much appreciated, I apologize if this is a dup post.


  • Senior Developer

    It’s a server issue. Tom has to patch it.



  • Is there a recommended version of the client I should install or is the issue with the server (mysql connections I thought I came across while reading posts)?


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