Surface Pro 4 unable to image

[Scott Adams]

@Tom-Elliott Updated to SVN 7597. Did not ask to upgrade schema after install. Am now able to get Apache log errors.

[Thu May 12 13:48:29.351592 2016] [:error] [pid 4826] [client 10.10.101.4:61421] PHP Warning: Error while sending QUERY packet. PID=4826 in /var/www/html/fog/lib/db/mysql.class.php on line 47, referer: http://fog/fog/management/index.php?node=about&sub=settings
[Thu May 12 13:48:13.616051 2016] [:error] [pid 2303] [client 10.10.101.4:61410] PHP Fatal error: Function name must be a string in /var/www/html/fog/lib/client/printerclient.class.php on line 7

[Scott Adams]

@Scott-Adams If I’m reading this right, line 47 is:

self::$link->query(“SET SESSION sql_mode=‘’”);

[Tom Elliott]

@Scott-Adams That line is unlikely causing the issue you’re seeing. The function as a string is probably a partial point of the issue. I’ve added code to set the query packet size a little more implicitly and give a timeout value in hopes to help correct this. Please update and let us know if this is or isn’t working for you.

[Scott Adams]

@Tom-Elliott Updated to SVN 7603. Still unable to make changes in FOG Settings, and now Apache error logs show:

[Fri May 13 07:47:41.982694 2016] [:error] [pid 600] [client 10.10.101.4:49903] PHP Warning: mysqli::mysqli(): MySQL server has gone away in /var/www/html/fog/lib/db/mysql.class.php on line 25, referer: http://fog/fog/management/index.php?node=about&sub=logviewer
[Fri May 13 07:47:41.459485 2016] [:error] [pid 64683] [client 10.10.101.4:49914] PHP Warning: mysqli::mysqli(): MySQL server has gone away in /var/www/html/fog/lib/db/mysql.class.php on line 25, referer: http://fog/fog/management/index.php?node=about&sub=logviewer

[Scott Adams]

@Tom-Elliott Line 25 is:

self::$link = new mysqli (DATABASE_HOST,DATABASE_USERNAME,DATABASE_PASSWORD);

[Tom Elliott]

@Scott-Adams Mind updating again?

[Scott Adams]

@Tom-Elliott Updated to SVN 7609, no go on the FOG Settings. Get the following apache error:

[Fri May 13 08:28:52.033468 2016] [:error] [pid 25337] [client 10.10.101.4:51573] PHP Warning: Error while sending QUERY packet. PID=25337 in /var/www/html/fog/lib/db/mysql.class.php on line 50, referer: http://fog/fog/management/index.php?node=about&sub=settings

Line 50 is:
else if (!self::queryResult = self;;$link->query(self::$query)) throw new Exception (sprintf(‘%s: %s’,_(‘Error’),$this->sqlerror()));

[Scott Adams]

@Scott-Adams Thanks @Tom-Elliott for your help getting my FOG Settings saving again.

I have now tried to image/inventory another Surface Pro 4, and I get nothing. I get to the FOG Menu. When I do a Full Host Registration (or a quick inventory - it doesn’t matter) the screen just goes to a black screen and just sits there.

I have obviously made sure Secure Boot is off, DCHP scope options are configured for snponly.efi, and I changed FOG_KERNEL_ARGS to has_usb_nic=1.

[Sebastian Roth]

@Scott-Adams Did you try my suggestion yet? Crank up the log level and enable kernel debug messages (FOG Configuration -> FOG Settings -> expand all and search for ‘DEBUG’ or ‘LOG’)?

[Tom Elliott]

@Sebastian-Roth I, once again, reverted the ipxe files to those from 7490. Updating indeed works. This is definitely something in the ipxe code that changed/broke this.

[Scott Adams]

@Tom-Elliott Ok. Once again, thanks for the help @Tom-Elliott.

What I have found we need to do now is do a Quick Inventory. This inputs the basics into FOG. We rename it using the Web UI and apply the image and active directory settings. Once this is done, I create a deploy task. When I boot the Surface at this point, it images no problem.

A little convoluted, but it works!

[Scott Adams]

@Tom-Elliott After update to SVN 7717, unable to image Surfaces again.

[Tom Elliott]

@Scott-Adams I haven’t changed the iPXE binaries since you last updated and it was working. I also haven’t changed the init.s
THe only thing that would’ve changed (here) is your environment now.

[Scott Adams]

@Tom-Elliott Not sure. The only thing I did was update to 7717. Have not changed any DHCP, switch configs, nothing.

[Tom Elliott]

@Scott-Adams Are there available leases?

Why do you have [Enter] start? Did you type that, or did you press the enter key?

[Scott Adams]

@Tom-Elliott That was the original posting picture. I’ve added another picture. Different error. It is getting past the initial connection, I can get to the FOG Menu. After I make a selection, it gives me the "Failed to get an IP via DHCP! Tried on interfaces(s): Please check your network setup and try again!

[Tom Elliott]

@Scott-Adams It doesn’t appear to see any interfaces. The kernel hasn’t changed either, my guess this is a warm boot system? What if you do it from a cold boot?

[Wayne Workman]

@Scott-Adams

We are requesting that all community members who have Surface Pros to please do a packet capture, to capture the DHCP conversation the client sends out at boot time via the ethernet dock, and upload the capture here. The intent is to gather more information about the Surface Pro, so fog can better support network booting it.

Thanks,
Wayne