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Surface Pro 4 unable to image

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FOG Problems
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  • G
    george1421 Moderator
    last edited by george1421 May 9, 2016, 1:41 PM May 9, 2016, 7:39 PM

    Similar thread: https://forums.fogproject.org/topic/6515/surface-pro-4-won-t-get-to-registration-menu/157

    If I remember right the solution was to use an external usb ethernet adapter and/or the surface docking station. But I find it strange that the older surface pro 4s worked, and the new one doesn’t. I guess the question is did FOG change so that the older surface pro 4 now no longer image or did the firmware get changed on the new surface pro 4 and that has caused imaging to fail.

    Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

    1 Reply Last reply Reply Quote 0
    • I
      ITCC
      last edited by May 10, 2016, 7:32 AM

      Not hijacking, hope to be adding too.
      Using snponly.efi & Surface Pro4 + pro4 docking station for LAN

      0_1462865451307_upload-ed0fdc4b-29d2-48ec-a0e2-9060fe7c7fe4

      T 1 Reply Last reply May 10, 2016, 10:24 AM Reply Quote 0
      • T
        Tom Elliott @ITCC
        last edited by May 10, 2016, 10:24 AM

        @ITCC Does the keyboard not work, or you’re just noticing it can’t detect an uplink/ip address on that particular NIC?

        Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

        Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

        Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

        I 2 Replies Last reply May 10, 2016, 11:33 AM Reply Quote 0
        • I
          ITCC @Tom Elliott
          last edited by May 10, 2016, 11:33 AM

          @Tom-Elliott

          keyboard works.
          I have gone through the fog login and selected something from the menu. (using keyboard to nav)
          it’s when it drops out to complete the task, this comes up.

          1 Reply Last reply Reply Quote 0
          • I
            ITCC @Tom Elliott
            last edited by May 10, 2016, 11:42 AM

            @Tom-Elliott

            just updated to SVN 7561 and now there is no output at this time.
            I have set an upload job from the GUI and it gets to the
            init.xz…OK

            S 1 Reply Last reply May 10, 2016, 11:50 AM Reply Quote 0
            • S
              Scott Adams @ITCC
              last edited by May 10, 2016, 11:50 AM

              @ITCC That is where I am at as well. Updated yesterday to SVN 7543. Seems to load the bzImage and init.xz, and then it just hangs. I am using the Microsoft Surface Ethernet USB adapter and have tried multiple .efi boot files. I’m going to try to get my hands on one our prior Surface Pro 4s and see what happens with it.

              1 Reply Last reply Reply Quote 0
              • S
                Sebastian Roth Moderator
                last edited by May 10, 2016, 1:23 PM

                @Scott-Adams and @ITCC Can you both please crank up the log level and enable kernel debug messages (FOG Configuration -> FOG Settings -> expand all and search for ‘DEBUG’ or ‘LOG’)? Hope we can get some more output.

                Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                S 1 Reply Last reply May 10, 2016, 1:35 PM Reply Quote 1
                • T
                  Tom Elliott
                  last edited by May 10, 2016, 1:30 PM

                  These are both USB Nics, but my question about keyboard working is if it works in the FOS environment.

                  These units, most assuredly, need the kernel arguments with has_usb_nic=1 until we can figure out a proper fix.

                  Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                  Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                  Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                  S 2 Replies Last reply May 10, 2016, 1:37 PM Reply Quote 0
                  • S
                    Scott Adams @Sebastian Roth
                    last edited by May 10, 2016, 1:35 PM

                    @Sebastian-Roth I have set the kernel debug and have tried to start another task. Now, where do I get the logs that will help you? I’ve looked under log viewer in FOG configuration, but am not seeing anything specific for this job.

                    1 Reply Last reply Reply Quote 0
                    • S
                      Scott Adams @Tom Elliott
                      last edited by May 10, 2016, 1:37 PM

                      @Tom-Elliott I manually entered the host and added the has_usb_nic=1 argument. That will indeed get rid of the DHCP error that @ITCC was getting. My original issue of the image not attempting to start is still present. I have set the kernel debug check mark under FOG Configuration and trying to get some logs to help, but am not seeing anything specific to this particular task under Log Viewer in the WebUI.

                      T 1 Reply Last reply May 10, 2016, 1:40 PM Reply Quote 0
                      • S
                        Scott Adams @Tom Elliott
                        last edited by May 10, 2016, 1:39 PM

                        @Tom-Elliott I should also add that I had the argument there from the beginning, as this was the fix the last time I had a thread on the surface (about 3 months ago). I have also set this host to use the kernel we were using at the time to see if that would help, and it did not.

                        1 Reply Last reply Reply Quote 0
                        • T
                          Tom Elliott @Scott Adams
                          last edited by May 10, 2016, 1:40 PM

                          @Scott-Adams The KERNEL_DEBUG and CONSOLE LOG LEVEL stuff will only impact the information printed on the client machine. There will be NO logs as we don’t store that information on the server. First it would BOG the server down especially when dealing with many tasks. Second, it would be quite difficult to filter out which log to actually look at.

                          If you up the levels and enable the DEBUG option, the simplest method to get us info is to take a picture and upload that here.

                          Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                          Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                          Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                          S 2 Replies Last reply May 10, 2016, 1:47 PM Reply Quote 0
                          • S
                            Scott Adams @Tom Elliott
                            last edited by May 10, 2016, 1:47 PM

                            @Tom-Elliott Ok. So, apparantly my changes are not being saved in the FOG Configuration > FOG Boot Settings. I select FOG_KERNEL_DEBUG and up my FOG_KERNEL_LOGLEVEL to 7, click Save Changes. It says that the settings were saved, but then I notice the check is not checked and the log level is still set to 4.0_1462888049329_fog.jpg

                            T 1 Reply Last reply May 10, 2016, 1:49 PM Reply Quote 0
                            • S
                              Scott Adams @Tom Elliott
                              last edited by May 10, 2016, 1:48 PM

                              @Tom-Elliott 0_1462888102542_fog.jpg

                              1 Reply Last reply Reply Quote 0
                              • T
                                Tom Elliott @Scott Adams
                                last edited by May 10, 2016, 1:49 PM

                                @Scott-Adams What version of MySQL are you running? (5.7?)?

                                Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                                Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                S 2 Replies Last reply May 10, 2016, 1:51 PM Reply Quote 0
                                • S
                                  Scott Adams @Tom Elliott
                                  last edited by May 10, 2016, 1:51 PM

                                  @Tom-Elliott 5.5.49-0ubuntu0.14.04.1

                                  1 Reply Last reply Reply Quote 0
                                  • S
                                    Scott Adams @Tom Elliott
                                    last edited by May 11, 2016, 11:42 AM

                                    @Tom-Elliott Do I need to update? Are there credentials for mysql stored in the WEBui somewhere that I need to check?

                                    If I log into mysql on my FOG server, I can manually edit tables and contents. Just can’t do it from the WebUI.

                                    T 1 Reply Last reply May 11, 2016, 11:43 AM Reply Quote 0
                                    • T
                                      Tom Elliott @Scott Adams
                                      last edited by May 11, 2016, 11:43 AM

                                      @Scott-Adams Can you get the output of mysql command:

                                      show create table fog.globalSettings

                                      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                                      Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                      Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                      S 2 Replies Last reply May 11, 2016, 12:11 PM Reply Quote 0
                                      • S
                                        Scott Adams @Tom Elliott
                                        last edited by May 11, 2016, 12:11 PM

                                        @Tom-Elliott 0_1462968660516_fogmysql.jpg

                                        1 Reply Last reply Reply Quote 0
                                        • S
                                          Scott Adams @Tom Elliott
                                          last edited by May 11, 2016, 12:15 PM

                                          @Tom-Elliott I have also checked .fogsettings, config.class.php and sql username/passwords match. I also tested the storage node mysql username/password (following the troubleshooting mysql wiki) and credentials worked. It is just something with the WebUI itself or how the WebUI communicates to the mysql database.

                                          T 1 Reply Last reply May 11, 2016, 12:28 PM Reply Quote 0
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