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Surface Pro 4 unable to image

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FOG Problems
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  • S
    Scott Adams
    last edited by Wayne Workman May 9, 2016, 8:18 AM May 9, 2016, 2:14 PM

    Running Ubuntu 14.04, on trunk 7386.

    Was able to image Surface Pro 3s and 4s on an older trunk version. Just got in a new Pro 4, tried to image and am unable to do so. I have manually created the host (we are using the certified Surface usb ethernet adapters which worked previously). Added the has_usb_nic=1 paramater to the host kernel arguments. Changed boot file to a variety of different ones (snp.efi, snponly.efi, and ipxe.efi). Can get to the PXE menu, select Quick Image, and I get the attached screenshot.

    The keyboard become unresponsive. I’ve unplugged nic as stated and press Enter…nothing. Left USB nic plugged in, pressed Enter…nothing.

    0_1462803289165_fog.jpg

    The keyboard works as I can use it in the PXE menu.

    Ideas?

    S 1 Reply Last reply May 12, 2016, 5:19 PM Reply Quote 0
    • S
      Scott Adams
      last edited by May 9, 2016, 2:16 PM

      I obviously added the photo in the wrong place.

      Th last sentence should be, “The keyboard works as I can use it in the PXE menu.”

      W 1 Reply Last reply May 9, 2016, 2:19 PM Reply Quote 0
      • W
        Wayne Workman @Scott Adams
        last edited by May 9, 2016, 2:19 PM

        @Scott-Adams said in Surface Pro 4 unable to image:

        I obviously added the photo in the wrong place.

        Th last sentence should be, “The keyboard works as I can use it in the PXE menu.”

        fixed.

        And, 7386 is way behind. Can you please update to the latest before we dig in?

        Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
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        1 Reply Last reply Reply Quote 0
        • T
          Tom Elliott
          last edited by May 9, 2016, 2:22 PM

          Just my guess as to why the keyboard doesn’t work.

          Your BIOS is not using USB Legacy models?

          Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

          Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

          Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

          1 Reply Last reply Reply Quote 0
          • S
            Scott Adams
            last edited by May 9, 2016, 2:58 PM

            Ok. So, checking BIOS on “new” Surface Pro 4, there is no option for USB Legacy models or anything like that. I have turned off Secure Boot and TPM as we have done previously.

            I have also updated to 7543.

            Now, I can’t even get to the screen in my original post. It just goes to a black screen.

            Now, after I select Quick Image and put in my username/password, the following screen shows up before going to the image selection screen.
            0_1462805880446_fog2.jpg

            It only sits on thet screen for just a second or two, but this was not there before the update to 7543.

            T 1 Reply Last reply May 9, 2016, 4:09 PM Reply Quote 0
            • F
              fry_p Moderator
              last edited by May 9, 2016, 3:58 PM

              I just recently used FOG to create a surface pro 4 image. My workaround was to use a port replicator/hub to have both an external USB keyboard and Ethernet adapter plugged into the surface. It seemed to recognize both. It isn’t a permanent solution but It is how I did it.

              Like open source community computing? Why not do it for a good cause?
              Use your computer/server for humanitarian projects when it is idle!
              https://join.worldcommunitygrid.org?recruiterId=1026912

              S 1 Reply Last reply May 9, 2016, 4:00 PM Reply Quote 2
              • S
                Scott Adams @fry_p
                last edited by May 9, 2016, 4:00 PM

                @fry_p Thanks for the response. I would just hate to have to buy yet something else in order to get the functionality back. Imaging functionality did work many trunks ago (can’t remember the version we were on when we originally imaged, but I did create a thread on that as well back then).

                1 Reply Last reply Reply Quote 0
                • T
                  Tom Elliott @Scott Adams
                  last edited by May 9, 2016, 4:09 PM

                  @Scott-Adams I think this is from ipxe, and doesn’t appear to be impacting. They must’ve added some better error output and checking as it’s likely failing due to the other net information not existing. It shouldn’t show this message, but for whatever reason it is.

                  Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                  Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                  Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                  1 Reply Last reply Reply Quote 0
                  • G
                    george1421 Moderator
                    last edited by george1421 May 9, 2016, 1:41 PM May 9, 2016, 7:39 PM

                    Similar thread: https://forums.fogproject.org/topic/6515/surface-pro-4-won-t-get-to-registration-menu/157

                    If I remember right the solution was to use an external usb ethernet adapter and/or the surface docking station. But I find it strange that the older surface pro 4s worked, and the new one doesn’t. I guess the question is did FOG change so that the older surface pro 4 now no longer image or did the firmware get changed on the new surface pro 4 and that has caused imaging to fail.

                    Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

                    1 Reply Last reply Reply Quote 0
                    • I
                      ITCC
                      last edited by May 10, 2016, 7:32 AM

                      Not hijacking, hope to be adding too.
                      Using snponly.efi & Surface Pro4 + pro4 docking station for LAN

                      0_1462865451307_upload-ed0fdc4b-29d2-48ec-a0e2-9060fe7c7fe4

                      T 1 Reply Last reply May 10, 2016, 10:24 AM Reply Quote 0
                      • T
                        Tom Elliott @ITCC
                        last edited by May 10, 2016, 10:24 AM

                        @ITCC Does the keyboard not work, or you’re just noticing it can’t detect an uplink/ip address on that particular NIC?

                        Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                        Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                        Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                        I 2 Replies Last reply May 10, 2016, 11:33 AM Reply Quote 0
                        • I
                          ITCC @Tom Elliott
                          last edited by May 10, 2016, 11:33 AM

                          @Tom-Elliott

                          keyboard works.
                          I have gone through the fog login and selected something from the menu. (using keyboard to nav)
                          it’s when it drops out to complete the task, this comes up.

                          1 Reply Last reply Reply Quote 0
                          • I
                            ITCC @Tom Elliott
                            last edited by May 10, 2016, 11:42 AM

                            @Tom-Elliott

                            just updated to SVN 7561 and now there is no output at this time.
                            I have set an upload job from the GUI and it gets to the
                            init.xz…OK

                            S 1 Reply Last reply May 10, 2016, 11:50 AM Reply Quote 0
                            • S
                              Scott Adams @ITCC
                              last edited by May 10, 2016, 11:50 AM

                              @ITCC That is where I am at as well. Updated yesterday to SVN 7543. Seems to load the bzImage and init.xz, and then it just hangs. I am using the Microsoft Surface Ethernet USB adapter and have tried multiple .efi boot files. I’m going to try to get my hands on one our prior Surface Pro 4s and see what happens with it.

                              1 Reply Last reply Reply Quote 0
                              • S
                                Sebastian Roth Moderator
                                last edited by May 10, 2016, 1:23 PM

                                @Scott-Adams and @ITCC Can you both please crank up the log level and enable kernel debug messages (FOG Configuration -> FOG Settings -> expand all and search for ‘DEBUG’ or ‘LOG’)? Hope we can get some more output.

                                Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                S 1 Reply Last reply May 10, 2016, 1:35 PM Reply Quote 1
                                • T
                                  Tom Elliott
                                  last edited by May 10, 2016, 1:30 PM

                                  These are both USB Nics, but my question about keyboard working is if it works in the FOS environment.

                                  These units, most assuredly, need the kernel arguments with has_usb_nic=1 until we can figure out a proper fix.

                                  Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                                  Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                  Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                  S 2 Replies Last reply May 10, 2016, 1:37 PM Reply Quote 0
                                  • S
                                    Scott Adams @Sebastian Roth
                                    last edited by May 10, 2016, 1:35 PM

                                    @Sebastian-Roth I have set the kernel debug and have tried to start another task. Now, where do I get the logs that will help you? I’ve looked under log viewer in FOG configuration, but am not seeing anything specific for this job.

                                    1 Reply Last reply Reply Quote 0
                                    • S
                                      Scott Adams @Tom Elliott
                                      last edited by May 10, 2016, 1:37 PM

                                      @Tom-Elliott I manually entered the host and added the has_usb_nic=1 argument. That will indeed get rid of the DHCP error that @ITCC was getting. My original issue of the image not attempting to start is still present. I have set the kernel debug check mark under FOG Configuration and trying to get some logs to help, but am not seeing anything specific to this particular task under Log Viewer in the WebUI.

                                      T 1 Reply Last reply May 10, 2016, 1:40 PM Reply Quote 0
                                      • S
                                        Scott Adams @Tom Elliott
                                        last edited by May 10, 2016, 1:39 PM

                                        @Tom-Elliott I should also add that I had the argument there from the beginning, as this was the fix the last time I had a thread on the surface (about 3 months ago). I have also set this host to use the kernel we were using at the time to see if that would help, and it did not.

                                        1 Reply Last reply Reply Quote 0
                                        • T
                                          Tom Elliott @Scott Adams
                                          last edited by May 10, 2016, 1:40 PM

                                          @Scott-Adams The KERNEL_DEBUG and CONSOLE LOG LEVEL stuff will only impact the information printed on the client machine. There will be NO logs as we don’t store that information on the server. First it would BOG the server down especially when dealing with many tasks. Second, it would be quite difficult to filter out which log to actually look at.

                                          If you up the levels and enable the DEBUG option, the simplest method to get us info is to take a picture and upload that here.

                                          Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                                          Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                          Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                          S 2 Replies Last reply May 10, 2016, 1:47 PM Reply Quote 0
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