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    Surface Pro 4 unable to image

    Scheduled Pinned Locked Moved Solved
    FOG Problems
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    • Scott AdamsS
      Scott Adams @Tom Elliott
      last edited by

      @Tom-Elliott I manually entered the host and added the has_usb_nic=1 argument. That will indeed get rid of the DHCP error that @ITCC was getting. My original issue of the image not attempting to start is still present. I have set the kernel debug check mark under FOG Configuration and trying to get some logs to help, but am not seeing anything specific to this particular task under Log Viewer in the WebUI.

      Tom ElliottT 1 Reply Last reply Reply Quote 0
      • Scott AdamsS
        Scott Adams @Tom Elliott
        last edited by

        @Tom-Elliott I should also add that I had the argument there from the beginning, as this was the fix the last time I had a thread on the surface (about 3 months ago). I have also set this host to use the kernel we were using at the time to see if that would help, and it did not.

        1 Reply Last reply Reply Quote 0
        • Tom ElliottT
          Tom Elliott @Scott Adams
          last edited by

          @Scott-Adams The KERNEL_DEBUG and CONSOLE LOG LEVEL stuff will only impact the information printed on the client machine. There will be NO logs as we don’t store that information on the server. First it would BOG the server down especially when dealing with many tasks. Second, it would be quite difficult to filter out which log to actually look at.

          If you up the levels and enable the DEBUG option, the simplest method to get us info is to take a picture and upload that here.

          Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

          Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

          Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

          Scott AdamsS 2 Replies Last reply Reply Quote 0
          • Scott AdamsS
            Scott Adams @Tom Elliott
            last edited by

            @Tom-Elliott Ok. So, apparantly my changes are not being saved in the FOG Configuration > FOG Boot Settings. I select FOG_KERNEL_DEBUG and up my FOG_KERNEL_LOGLEVEL to 7, click Save Changes. It says that the settings were saved, but then I notice the check is not checked and the log level is still set to 4.0_1462888049329_fog.jpg

            Tom ElliottT 1 Reply Last reply Reply Quote 0
            • Scott AdamsS
              Scott Adams @Tom Elliott
              last edited by

              @Tom-Elliott 0_1462888102542_fog.jpg

              1 Reply Last reply Reply Quote 0
              • Tom ElliottT
                Tom Elliott @Scott Adams
                last edited by

                @Scott-Adams What version of MySQL are you running? (5.7?)?

                Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                Scott AdamsS 2 Replies Last reply Reply Quote 0
                • Scott AdamsS
                  Scott Adams @Tom Elliott
                  last edited by

                  @Tom-Elliott 5.5.49-0ubuntu0.14.04.1

                  1 Reply Last reply Reply Quote 0
                  • Scott AdamsS
                    Scott Adams @Tom Elliott
                    last edited by

                    @Tom-Elliott Do I need to update? Are there credentials for mysql stored in the WEBui somewhere that I need to check?

                    If I log into mysql on my FOG server, I can manually edit tables and contents. Just can’t do it from the WebUI.

                    Tom ElliottT 1 Reply Last reply Reply Quote 0
                    • Tom ElliottT
                      Tom Elliott @Scott Adams
                      last edited by

                      @Scott-Adams Can you get the output of mysql command:

                      show create table fog.globalSettings

                      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                      Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                      Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                      Scott AdamsS 2 Replies Last reply Reply Quote 0
                      • Scott AdamsS
                        Scott Adams @Tom Elliott
                        last edited by

                        @Tom-Elliott 0_1462968660516_fogmysql.jpg

                        1 Reply Last reply Reply Quote 0
                        • Scott AdamsS
                          Scott Adams @Tom Elliott
                          last edited by

                          @Tom-Elliott I have also checked .fogsettings, config.class.php and sql username/passwords match. I also tested the storage node mysql username/password (following the troubleshooting mysql wiki) and credentials worked. It is just something with the WebUI itself or how the WebUI communicates to the mysql database.

                          Tom ElliottT 1 Reply Last reply Reply Quote 0
                          • Tom ElliottT
                            Tom Elliott @Scott Adams
                            last edited by

                            @Scott-Adams Can you check the schema out? It appears, from what I can see, you’re missing a few global settings from the table, though I have no idea what.

                            Would you be able to set the schemaVersion to say 200?

                            UPDATE fog.schemaVersion SET vValue=200;

                            Go to the gui and approve it to update.

                            Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                            Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                            Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                            Scott AdamsS 2 Replies Last reply Reply Quote 0
                            • Scott AdamsS
                              Scott Adams @Tom Elliott
                              last edited by

                              @Tom-Elliott I did. I then received the attached errors when I approved.
                              0_1462970352456_fogschemaupdate.jpg
                              I have since logged in and am able to navigate the webui. However, I am still unable to save any changes within FOGSettings.

                              When I re-run the show create table fog.globalSettings, all settings look the same, only the AUTO_INCREMENT has changed to 188
                              0_1462970567740_fogmysql2.jpg

                              1 Reply Last reply Reply Quote 0
                              • Scott AdamsS
                                Scott Adams @Tom Elliott
                                last edited by

                                @Tom-Elliott This is the same issue I reported on a few weeks ago.
                                https://forums.fogproject.org/topic/7276/after-upgrade-to-trunk-7324-no-settings-available-under-fog-configuration-fog-settings

                                1 Reply Last reply Reply Quote 0
                                • Scott AdamsS
                                  Scott Adams @Scott Adams
                                  last edited by

                                  Any thoughts or ideas yet? I am completely at a loss. Once again, I updated versions to see if that would fix. No go.

                                  Tom ElliottT 1 Reply Last reply Reply Quote 0
                                  • Tom ElliottT
                                    Tom Elliott @Scott Adams
                                    last edited by

                                    @Scott-Adams Anything under apache error logs?

                                    Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                                    Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                    Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                    Scott AdamsS 1 Reply Last reply Reply Quote 0
                                    • Scott AdamsS
                                      Scott Adams @Tom Elliott
                                      last edited by

                                      @Tom-Elliott It says “unable to open file for reading”. It does this for all the apache logs under log viewer…

                                      Tom ElliottT 1 Reply Last reply Reply Quote 0
                                      • Tom ElliottT
                                        Tom Elliott @Scott Adams
                                        last edited by

                                        @Scott-Adams So you can get to the GUI?

                                        Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                                        Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                        Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                        Scott AdamsS 1 Reply Last reply Reply Quote 0
                                        • Scott AdamsS
                                          Scott Adams @Tom Elliott
                                          last edited by

                                          @Tom-Elliott Yes sir! I can created hosts, create images (capture and deploy). From within FOG Configuration, I can change settings in the iPXE Menu Cusomtization. I can download new kernels.

                                          The only restriction so far is for any changes I make to the FOG Settings under FOG Configuration. I know this is not the original topic of this thread, but the troubleshooting for this topic led us down this path.

                                          Tom ElliottT 1 Reply Last reply Reply Quote 0
                                          • Tom ElliottT
                                            Tom Elliott @Scott Adams
                                            last edited by

                                            @Scott-Adams The unable to read files is probably because ubuntu is extremely a PITA lately.

                                            When they run logrotates, the change the permissions of the file to what they think should be set, rather than just move the file and continue on.

                                            So you probably need to re-run the installer and have it try to see the files again.

                                            Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                                            Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                            Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                            Scott AdamsS 1 Reply Last reply Reply Quote 0
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