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    Solved Printer Manager r5323

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    • Raymond Bell
      Raymond Bell Testers last edited by

      printer Manager Error with r5323

      ------------------------------------------------------------------------------
--------------------------------PrinterManager--------------------------------
------------------------------------------------------------------------------
 4/27/2016 3:27 PM Client-Info Version: 0.9.12
 4/27/2016 3:27 PM PrinterManager Running...
 4/27/2016 3:27 PM Middleware::Communication URL: http://10.24.28.18/fog/service/servicemodule-active.php?moduleid=prin
termanager&mac=00:13:72:C8:E7:68||00:00:00:00:00:00:00:E0&newService=1
 4/27/2016 3:27 PM Middleware::Communication Response: Success
 4/27/2016 3:27 PM Middleware::Communication URL: http://10.24.28.18/fog/service/Printers.php?mac=00:13:72:C8:E7:68||00
:00:00:00:00:00:00:E0&newService=1
 4/27/2016 3:28 PM Middleware::Communication Unknown Response:
 4/27/2016 3:28 PM Service ERROR: Object reference not set to an instance of an object.
------------------------------------------------------------------------------

      Raymond Bell
      WiKi: https://wiki.fogproject.org/wiki/index.php/Main_Page

      1 Reply Last reply Reply Quote 0
      • J
        Joe Schmitt Senior Developer last edited by

        v0.10.3 fixes this issue, please update

        Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

        1 Reply Last reply Reply Quote 2
        • Tom Elliott
          Tom Elliott @Joe Schmitt last edited by

          @Raymond-Bell et. al,

          @Jbob did find the issue as to why printers where not installing. The User log still shows the object reference error, but this did not appear to be an issue (at least not directly). In figuring out what caused this problem. He found another, more serious, issue and has hopefully just figured out a fix for it.

          Please hold while we get all this tested.

          We’ve, temporarily, tried to ensure those that are already on 0.9.12 still will not be forced to upgrade at the moment.

          Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

          Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

          Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

          1 Reply Last reply Reply Quote 0
          • Raymond Bell
            Raymond Bell Testers @Joe Schmitt last edited by

            @Jbob From the main log

            ------------------------------------------------------------------------------
--------------------------------PrinterManager--------------------------------
------------------------------------------------------------------------------
 5/2/2016 8:22 AM Client-Info Client Version: 0.10.2
 5/2/2016 8:22 AM Client-Info Client OS:      Windows
 5/2/2016 8:22 AM Client-Info Server Version: 7430
 5/2/2016 8:22 AM Middleware::Response Success
 5/2/2016 8:22 AM PrinterManager Adding printers
 5/2/2016 8:22 AM Printer Attempting to add printer:
 5/2/2016 8:22 AM Printer --> Name = es-07-hp2055
 5/2/2016 8:22 AM Printer --> IP = 10.24.11.7
 5/2/2016 8:22 AM Printer --> Port = IP_10.24.11.7
 5/2/2016 8:22 AM Printer --> File = C:\Printers\hpuniversal\hpcu155c.inf
 5/2/2016 8:22 AM Printer --> Config = 
 5/2/2016 8:22 AM Printer --> Model = HP Universal Printing PCL 6
 5/2/2016 8:22 AM Printer Attempting to add printer:
 5/2/2016 8:22 AM Printer --> Name = jh-01-hpm400
 5/2/2016 8:22 AM Printer --> IP = 10.24.12.1
 5/2/2016 8:22 AM Printer --> Port = IP_10.24.12.1
 5/2/2016 8:22 AM Printer --> File = C:\Printers\hp400\hpcm401c.inf
 5/2/2016 8:22 AM Printer --> Config = 
 5/2/2016 8:22 AM Printer --> Model = HP LaserJet 400 M401 PCL 6

            From the User service log relevant timing:

            ------------------------------------------------------------------------------
--------------------------------PrinterManager--------------------------------
------------------------------------------------------------------------------
 5/2/2016 8:22 AM Client-Info Client Version: 0.10.2
 5/2/2016 8:22 AM Client-Info Client OS:      Windows
 5/2/2016 8:22 AM Client-Info Server Version: 7430
 5/2/2016 8:22 AM Service ERROR: Object reference not set to an instance of an object.
------------------------------------------------------------------------------

 5/2/2016 8:22 AM Service Sleeping for 100 seconds
 5/2/2016 8:23 AM Service ERROR: Unable to get cycle data
 5/2/2016 8:23 AM Service ERROR: Input string was not in a correct format.
 5/2/2016 8:23 AM Middleware::Response Success

            Raymond Bell
            WiKi: https://wiki.fogproject.org/wiki/index.php/Main_Page

            1 Reply Last reply Reply Quote 0
            • J
              Joe Schmitt Senior Developer last edited by Joe Schmitt

              @Raymond-Bell is that with the default printer manager (user service)?

              Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

              Raymond Bell Tom Elliott 2 Replies Last reply Reply Quote 0
              • Raymond Bell
                Raymond Bell Testers last edited by Raymond Bell

                @Jbob Here is the latest 0.10.2 Printer Manager issue:

                ------------------------------------------------------------------------------
--------------------------------PrinterManager--------------------------------
------------------------------------------------------------------------------
 5/2/2016 7:44 AM Client-Info Client Version: 0.10.2
 5/2/2016 7:44 AM Client-Info Client OS:      Windows
 5/2/2016 7:44 AM Client-Info Server Version: 7430
 5/2/2016 7:44 AM Service ERROR: Object reference not set to an instance of an object.
------------------------------------------------------------------------------

 5/2/2016 7:44 AM Service Sleeping for 114 seconds

                ------------------------------------------------------------------------------
--------------------------------PrinterManager--------------------------------
------------------------------------------------------------------------------
 5/2/2016 3:40 AM Client-Info Client Version: 0.10.2
 5/2/2016 3:40 AM Client-Info Client OS:      Windows
 5/2/2016 3:40 AM Client-Info Server Version: 7428
 5/2/2016 3:40 AM Service ERROR: Object reference not set to an instance of an object.
------------------------------------------------------------------------------

                Raymond Bell
                WiKi: https://wiki.fogproject.org/wiki/index.php/Main_Page

                1 Reply Last reply Reply Quote 0
                • Raymond Bell
                  Raymond Bell Testers last edited by

                  Speed is 100% better with new 7430 and new client update to 10.2 but printer are not installing
                  It looks loike it is trying to install but they never install…

                  ------------------------------------------------------------------------------
--------------------------------PrinterManager--------------------------------
------------------------------------------------------------------------------
 5/2/2016 7:28 AM Client-Info Client Version: 0.10.2
 5/2/2016 7:28 AM Client-Info Client OS:      Windows
 5/2/2016 7:28 AM Client-Info Server Version: 7430
 5/2/2016 7:28 AM Middleware::Response Success
 5/2/2016 7:28 AM PrinterManager Adding printers
 5/2/2016 7:28 AM Printer Attempting to add printer:
 5/2/2016 7:28 AM Printer --> Name = es-07-hp2055
 5/2/2016 7:28 AM Printer --> IP = 10.24.11.7
 5/2/2016 7:28 AM Printer --> Port = IP_10.24.11.7
 5/2/2016 7:28 AM Printer --> File = C:\Printers\hpuniversal\hpcu155c.inf
 5/2/2016 7:28 AM Printer --> Config =
 5/2/2016 7:28 AM Printer --> Model = HP Universal Printing PCL 6
------------------------------------------------------------------------------

                  Raymond Bell
                  WiKi: https://wiki.fogproject.org/wiki/index.php/Main_Page

                  1 Reply Last reply Reply Quote 0
                  • Tom Elliott
                    Tom Elliott last edited by

                    I was able to remote in and figure out what the issue was. It was relatively simple and the fix has been implemented for a few day’s now. Hopefully, with the release of the 0.10.0 client, the load issues You’ve been experiencing are significantly reduced if not solved as well.

                    Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                    Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                    Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                    1 Reply Last reply Reply Quote 0
                    • Raymond Bell
                      Raymond Bell Testers @Tom Elliott last edited by

                      @Tom-Elliott said in Printer Manager r5323:

                      This is not a bug with fog. This is a bug in regards to ongoing load issues. The MySQL connections are unable to be created.

                      I went back to r5259 and it works fine

                      Raymond Bell
                      WiKi: https://wiki.fogproject.org/wiki/index.php/Main_Page

                      1 Reply Last reply Reply Quote 0
                      • Tom Elliott
                        Tom Elliott last edited by

                        This is not a bug with fog. This is a bug in regards to ongoing load issues. The MySQL connections are unable to be created.

                        Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                        Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                        Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                        Raymond Bell 1 Reply Last reply Reply Quote 0
                        • Raymond Bell
                          Raymond Bell Testers @ITSolutions last edited by

                          @ITSolutions said in Printer Manager r5323:

                          What are you running FOG on(ubuntu, Debian, CentOS)?
                          What OS are you deploying(Win 7, 10)?
                          r5323, is that the cloud number? If so than you should update to the latest, there have been lots of bug fixes since then.

                          Ubuntu
                          Windows 8.1 (all computers) 900 of them
                          r5323 is the release up to r5228 now 7366 same issue

                          Raymond Bell
                          WiKi: https://wiki.fogproject.org/wiki/index.php/Main_Page

                          1 Reply Last reply Reply Quote 0
                          • I
                            ITSolutions Testers last edited by

                            What are you running FOG on(ubuntu, Debian, CentOS)?
                            What OS are you deploying(Win 7, 10)?
                            r5323, is that the cloud number? If so than you should update to the latest, there have been lots of bug fixes since then.

                            Raymond Bell 1 Reply Last reply Reply Quote 0
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