Printer Manager r5323

Raymond Bell · Apr 27, 2016, 8:29 PM

printer Manager Error with r5323

------------------------------------------------------------------------------
--------------------------------PrinterManager--------------------------------
------------------------------------------------------------------------------
 4/27/2016 3:27 PM Client-Info Version: 0.9.12
 4/27/2016 3:27 PM PrinterManager Running...
 4/27/2016 3:27 PM Middleware::Communication URL: http://10.24.28.18/fog/service/servicemodule-active.php?moduleid=prin
termanager&mac=00:13:72:C8:E7:68||00:00:00:00:00:00:00:E0&newService=1
 4/27/2016 3:27 PM Middleware::Communication Response: Success
 4/27/2016 3:27 PM Middleware::Communication URL: http://10.24.28.18/fog/service/Printers.php?mac=00:13:72:C8:E7:68||00
:00:00:00:00:00:00:E0&newService=1
 4/27/2016 3:28 PM Middleware::Communication Unknown Response:
 4/27/2016 3:28 PM Service ERROR: Object reference not set to an instance of an object.
------------------------------------------------------------------------------

ITSolutions · Apr 27, 2016, 8:41 PM

What are you running FOG on(ubuntu, Debian, CentOS)?
What OS are you deploying(Win 7, 10)?
r5323, is that the cloud number? If so than you should update to the latest, there have been lots of bug fixes since then.

Raymond Bell · Apr 27, 2016, 9:54 PM

@ITSolutions said in Printer Manager r5323:

What are you running FOG on(ubuntu, Debian, CentOS)?
What OS are you deploying(Win 7, 10)?
r5323, is that the cloud number? If so than you should update to the latest, there have been lots of bug fixes since then.

Ubuntu
Windows 8.1 (all computers) 900 of them
r5323 is the release up to r5228 now 7366 same issue

Tom Elliott · Apr 28, 2016, 4:18 PM

This is not a bug with fog. This is a bug in regards to ongoing load issues. The MySQL connections are unable to be created.

Raymond Bell · Apr 28, 2016, 4:46 PM

@Tom-Elliott said in Printer Manager r5323:

This is not a bug with fog. This is a bug in regards to ongoing load issues. The MySQL connections are unable to be created.

I went back to r5259 and it works fine

Tom Elliott · Apr 29, 2016, 11:07 PM

I was able to remote in and figure out what the issue was. It was relatively simple and the fix has been implemented for a few day’s now. Hopefully, with the release of the 0.10.0 client, the load issues You’ve been experiencing are significantly reduced if not solved as well.

Raymond Bell · May 2, 2016, 12:30 PM

Speed is 100% better with new 7430 and new client update to 10.2 but printer are not installing
It looks loike it is trying to install but they never install…

------------------------------------------------------------------------------
--------------------------------PrinterManager--------------------------------
------------------------------------------------------------------------------
 5/2/2016 7:28 AM Client-Info Client Version: 0.10.2
 5/2/2016 7:28 AM Client-Info Client OS:      Windows
 5/2/2016 7:28 AM Client-Info Server Version: 7430
 5/2/2016 7:28 AM Middleware::Response Success
 5/2/2016 7:28 AM PrinterManager Adding printers
 5/2/2016 7:28 AM Printer Attempting to add printer:
 5/2/2016 7:28 AM Printer --> Name = es-07-hp2055
 5/2/2016 7:28 AM Printer --> IP = 10.24.11.7
 5/2/2016 7:28 AM Printer --> Port = IP_10.24.11.7
 5/2/2016 7:28 AM Printer --> File = C:\Printers\hpuniversal\hpcu155c.inf
 5/2/2016 7:28 AM Printer --> Config =
 5/2/2016 7:28 AM Printer --> Model = HP Universal Printing PCL 6
------------------------------------------------------------------------------

Raymond Bell · May 2, 2016, 6:46 AM

@Jbob Here is the latest 0.10.2 Printer Manager issue:

------------------------------------------------------------------------------
--------------------------------PrinterManager--------------------------------
------------------------------------------------------------------------------
 5/2/2016 7:44 AM Client-Info Client Version: 0.10.2
 5/2/2016 7:44 AM Client-Info Client OS:      Windows
 5/2/2016 7:44 AM Client-Info Server Version: 7430
 5/2/2016 7:44 AM Service ERROR: Object reference not set to an instance of an object.
------------------------------------------------------------------------------

 5/2/2016 7:44 AM Service Sleeping for 114 seconds

------------------------------------------------------------------------------
--------------------------------PrinterManager--------------------------------
------------------------------------------------------------------------------
 5/2/2016 3:40 AM Client-Info Client Version: 0.10.2
 5/2/2016 3:40 AM Client-Info Client OS:      Windows
 5/2/2016 3:40 AM Client-Info Server Version: 7428
 5/2/2016 3:40 AM Service ERROR: Object reference not set to an instance of an object.
------------------------------------------------------------------------------

Joe Schmitt · May 2, 2016, 7:07 AM

@Raymond-Bell is that with the default printer manager (user service)?

Raymond Bell · May 2, 2016, 1:27 PM

@Jbob From the main log

------------------------------------------------------------------------------
--------------------------------PrinterManager--------------------------------
------------------------------------------------------------------------------
 5/2/2016 8:22 AM Client-Info Client Version: 0.10.2
 5/2/2016 8:22 AM Client-Info Client OS:      Windows
 5/2/2016 8:22 AM Client-Info Server Version: 7430
 5/2/2016 8:22 AM Middleware::Response Success
 5/2/2016 8:22 AM PrinterManager Adding printers
 5/2/2016 8:22 AM Printer Attempting to add printer:
 5/2/2016 8:22 AM Printer --> Name = es-07-hp2055
 5/2/2016 8:22 AM Printer --> IP = 10.24.11.7
 5/2/2016 8:22 AM Printer --> Port = IP_10.24.11.7
 5/2/2016 8:22 AM Printer --> File = C:\Printers\hpuniversal\hpcu155c.inf
 5/2/2016 8:22 AM Printer --> Config = 
 5/2/2016 8:22 AM Printer --> Model = HP Universal Printing PCL 6
 5/2/2016 8:22 AM Printer Attempting to add printer:
 5/2/2016 8:22 AM Printer --> Name = jh-01-hpm400
 5/2/2016 8:22 AM Printer --> IP = 10.24.12.1
 5/2/2016 8:22 AM Printer --> Port = IP_10.24.12.1
 5/2/2016 8:22 AM Printer --> File = C:\Printers\hp400\hpcm401c.inf
 5/2/2016 8:22 AM Printer --> Config = 
 5/2/2016 8:22 AM Printer --> Model = HP LaserJet 400 M401 PCL 6

From the User service log relevant timing:

------------------------------------------------------------------------------
--------------------------------PrinterManager--------------------------------
------------------------------------------------------------------------------
 5/2/2016 8:22 AM Client-Info Client Version: 0.10.2
 5/2/2016 8:22 AM Client-Info Client OS:      Windows
 5/2/2016 8:22 AM Client-Info Server Version: 7430
 5/2/2016 8:22 AM Service ERROR: Object reference not set to an instance of an object.
------------------------------------------------------------------------------

 5/2/2016 8:22 AM Service Sleeping for 100 seconds
 5/2/2016 8:23 AM Service ERROR: Unable to get cycle data
 5/2/2016 8:23 AM Service ERROR: Input string was not in a correct format.
 5/2/2016 8:23 AM Middleware::Response Success

Tom Elliott · May 2, 2016, 4:01 PM

@Raymond-Bell et. al,

@Jbob did find the issue as to why printers where not installing. The User log still shows the object reference error, but this did not appear to be an issue (at least not directly). In figuring out what caused this problem. He found another, more serious, issue and has hopefully just figured out a fix for it.

Please hold while we get all this tested.

We’ve, temporarily, tried to ensure those that are already on 0.9.12 still will not be forced to upgrade at the moment.

Joe Schmitt · May 2, 2016, 9:23 PM

v0.10.3 fixes this issue, please update

Printer Manager r5323

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