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    Printer Manager r5323

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    • Raymond BellR
      Raymond Bell Testers
      last edited by

      printer Manager Error with r5323

      ------------------------------------------------------------------------------
--------------------------------PrinterManager--------------------------------
------------------------------------------------------------------------------
 4/27/2016 3:27 PM Client-Info Version: 0.9.12
 4/27/2016 3:27 PM PrinterManager Running...
 4/27/2016 3:27 PM Middleware::Communication URL: http://10.24.28.18/fog/service/servicemodule-active.php?moduleid=prin
termanager&mac=00:13:72:C8:E7:68||00:00:00:00:00:00:00:E0&newService=1
 4/27/2016 3:27 PM Middleware::Communication Response: Success
 4/27/2016 3:27 PM Middleware::Communication URL: http://10.24.28.18/fog/service/Printers.php?mac=00:13:72:C8:E7:68||00
:00:00:00:00:00:00:E0&newService=1
 4/27/2016 3:28 PM Middleware::Communication Unknown Response:
 4/27/2016 3:28 PM Service ERROR: Object reference not set to an instance of an object.
------------------------------------------------------------------------------

      Raymond Bell
      WiKi: https://wiki.fogproject.org/wiki/index.php/Main_Page

      1 Reply Last reply Reply Quote 0
      • I
        ITSolutions Testers
        last edited by

        What are you running FOG on(ubuntu, Debian, CentOS)?
        What OS are you deploying(Win 7, 10)?
        r5323, is that the cloud number? If so than you should update to the latest, there have been lots of bug fixes since then.

        Raymond BellR 1 Reply Last reply Reply Quote 0
        • Raymond BellR
          Raymond Bell Testers @ITSolutions
          last edited by

          @ITSolutions said in Printer Manager r5323:

          What are you running FOG on(ubuntu, Debian, CentOS)?
          What OS are you deploying(Win 7, 10)?
          r5323, is that the cloud number? If so than you should update to the latest, there have been lots of bug fixes since then.

          Ubuntu
          Windows 8.1 (all computers) 900 of them
          r5323 is the release up to r5228 now 7366 same issue

          Raymond Bell
          WiKi: https://wiki.fogproject.org/wiki/index.php/Main_Page

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          • Tom ElliottT
            Tom Elliott
            last edited by

            This is not a bug with fog. This is a bug in regards to ongoing load issues. The MySQL connections are unable to be created.

            Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

            Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

            Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

            Raymond BellR 1 Reply Last reply Reply Quote 0
            • Raymond BellR
              Raymond Bell Testers @Tom Elliott
              last edited by

              @Tom-Elliott said in Printer Manager r5323:

              This is not a bug with fog. This is a bug in regards to ongoing load issues. The MySQL connections are unable to be created.

              I went back to r5259 and it works fine

              Raymond Bell
              WiKi: https://wiki.fogproject.org/wiki/index.php/Main_Page

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              • Tom ElliottT
                Tom Elliott
                last edited by

                I was able to remote in and figure out what the issue was. It was relatively simple and the fix has been implemented for a few day’s now. Hopefully, with the release of the 0.10.0 client, the load issues You’ve been experiencing are significantly reduced if not solved as well.

                Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

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                • Raymond BellR
                  Raymond Bell Testers
                  last edited by

                  Speed is 100% better with new 7430 and new client update to 10.2 but printer are not installing
                  It looks loike it is trying to install but they never install…

                  ------------------------------------------------------------------------------
--------------------------------PrinterManager--------------------------------
------------------------------------------------------------------------------
 5/2/2016 7:28 AM Client-Info Client Version: 0.10.2
 5/2/2016 7:28 AM Client-Info Client OS:      Windows
 5/2/2016 7:28 AM Client-Info Server Version: 7430
 5/2/2016 7:28 AM Middleware::Response Success
 5/2/2016 7:28 AM PrinterManager Adding printers
 5/2/2016 7:28 AM Printer Attempting to add printer:
 5/2/2016 7:28 AM Printer --> Name = es-07-hp2055
 5/2/2016 7:28 AM Printer --> IP = 10.24.11.7
 5/2/2016 7:28 AM Printer --> Port = IP_10.24.11.7
 5/2/2016 7:28 AM Printer --> File = C:\Printers\hpuniversal\hpcu155c.inf
 5/2/2016 7:28 AM Printer --> Config =
 5/2/2016 7:28 AM Printer --> Model = HP Universal Printing PCL 6
------------------------------------------------------------------------------

                  Raymond Bell
                  WiKi: https://wiki.fogproject.org/wiki/index.php/Main_Page

                  1 Reply Last reply Reply Quote 0
                  • Raymond BellR
                    Raymond Bell Testers
                    last edited by Raymond Bell

                    @Jbob Here is the latest 0.10.2 Printer Manager issue:

                    ------------------------------------------------------------------------------
--------------------------------PrinterManager--------------------------------
------------------------------------------------------------------------------
 5/2/2016 7:44 AM Client-Info Client Version: 0.10.2
 5/2/2016 7:44 AM Client-Info Client OS:      Windows
 5/2/2016 7:44 AM Client-Info Server Version: 7430
 5/2/2016 7:44 AM Service ERROR: Object reference not set to an instance of an object.
------------------------------------------------------------------------------

 5/2/2016 7:44 AM Service Sleeping for 114 seconds

                    ------------------------------------------------------------------------------
--------------------------------PrinterManager--------------------------------
------------------------------------------------------------------------------
 5/2/2016 3:40 AM Client-Info Client Version: 0.10.2
 5/2/2016 3:40 AM Client-Info Client OS:      Windows
 5/2/2016 3:40 AM Client-Info Server Version: 7428
 5/2/2016 3:40 AM Service ERROR: Object reference not set to an instance of an object.
------------------------------------------------------------------------------

                    Raymond Bell
                    WiKi: https://wiki.fogproject.org/wiki/index.php/Main_Page

                    1 Reply Last reply Reply Quote 0
                    • J
                      Joe Schmitt Senior Developer
                      last edited by Joe Schmitt

                      @Raymond-Bell is that with the default printer manager (user service)?

                      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                      Raymond BellR Tom ElliottT 2 Replies Last reply Reply Quote 0
                      • Raymond BellR
                        Raymond Bell Testers @Joe Schmitt
                        last edited by

                        @Jbob From the main log

                        ------------------------------------------------------------------------------
--------------------------------PrinterManager--------------------------------
------------------------------------------------------------------------------
 5/2/2016 8:22 AM Client-Info Client Version: 0.10.2
 5/2/2016 8:22 AM Client-Info Client OS:      Windows
 5/2/2016 8:22 AM Client-Info Server Version: 7430
 5/2/2016 8:22 AM Middleware::Response Success
 5/2/2016 8:22 AM PrinterManager Adding printers
 5/2/2016 8:22 AM Printer Attempting to add printer:
 5/2/2016 8:22 AM Printer --> Name = es-07-hp2055
 5/2/2016 8:22 AM Printer --> IP = 10.24.11.7
 5/2/2016 8:22 AM Printer --> Port = IP_10.24.11.7
 5/2/2016 8:22 AM Printer --> File = C:\Printers\hpuniversal\hpcu155c.inf
 5/2/2016 8:22 AM Printer --> Config = 
 5/2/2016 8:22 AM Printer --> Model = HP Universal Printing PCL 6
 5/2/2016 8:22 AM Printer Attempting to add printer:
 5/2/2016 8:22 AM Printer --> Name = jh-01-hpm400
 5/2/2016 8:22 AM Printer --> IP = 10.24.12.1
 5/2/2016 8:22 AM Printer --> Port = IP_10.24.12.1
 5/2/2016 8:22 AM Printer --> File = C:\Printers\hp400\hpcm401c.inf
 5/2/2016 8:22 AM Printer --> Config = 
 5/2/2016 8:22 AM Printer --> Model = HP LaserJet 400 M401 PCL 6

                        From the User service log relevant timing:

                        ------------------------------------------------------------------------------
--------------------------------PrinterManager--------------------------------
------------------------------------------------------------------------------
 5/2/2016 8:22 AM Client-Info Client Version: 0.10.2
 5/2/2016 8:22 AM Client-Info Client OS:      Windows
 5/2/2016 8:22 AM Client-Info Server Version: 7430
 5/2/2016 8:22 AM Service ERROR: Object reference not set to an instance of an object.
------------------------------------------------------------------------------

 5/2/2016 8:22 AM Service Sleeping for 100 seconds
 5/2/2016 8:23 AM Service ERROR: Unable to get cycle data
 5/2/2016 8:23 AM Service ERROR: Input string was not in a correct format.
 5/2/2016 8:23 AM Middleware::Response Success

                        Raymond Bell
                        WiKi: https://wiki.fogproject.org/wiki/index.php/Main_Page

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                        • Tom ElliottT
                          Tom Elliott @Joe Schmitt
                          last edited by

                          @Raymond-Bell et. al,

                          @Jbob did find the issue as to why printers where not installing. The User log still shows the object reference error, but this did not appear to be an issue (at least not directly). In figuring out what caused this problem. He found another, more serious, issue and has hopefully just figured out a fix for it.

                          Please hold while we get all this tested.

                          We’ve, temporarily, tried to ensure those that are already on 0.9.12 still will not be forced to upgrade at the moment.

                          Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                          Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                          Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                          1 Reply Last reply Reply Quote 0
                          • J
                            Joe Schmitt Senior Developer
                            last edited by

                            v0.10.3 fixes this issue, please update

                            Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                            1 Reply Last reply Reply Quote 2
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