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    Solved Fog issue with new Dell optiplex 7040

    FOG Problems
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    • I
      inafog9 last edited by

      A previous sys admin setup fog (1.0.1 on Ubuntu 14.04) for my company a few years ago. We have had no issues until we just switched to new Dell optiplex 7040’s. Now when I try to inventory the computer so I can create an image it gets stuck on the sending of inventory info. Then if I try to update the kernel from the management website I get no results.

      I have searched around for a fix for several hours but I have had no luck. Any suggestions?

      thanks

      Tom Elliott 1 Reply Last reply Reply Quote 0
      • Tom Elliott
        Tom Elliott last edited by

        We were able to get the stuff figured out. YAY!

        The connection is now operational. FOG Interface displays properly.

        Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

        Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

        Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

        1 Reply Last reply Reply Quote 1
        • I
          inafog9 @Sebastian Roth last edited by

          @Sebastian-Roth I know the password. I have tried to enter it into the .fogsettings several times and I still get the same error when logging into fog

          0_1458849462592_upload-adc0b8e4-9a18-41cc-bc75-2101c4a402f5

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          • S
            Sebastian Roth Moderator last edited by Sebastian Roth

            So I guess there was a password set in your database from FOG 1.0.1… too bad that the “old” Config.class.php (upper case ‘C’) file is not where it should be.

            You need to somehow find out your DB credentials. Try connecting using the command line client:

            mysql --user=root -p
            Enter password:
            ...
            mysql --user=fog -p
            Enter password:
            ...
            

            Try different passwords (as well empty by just hitting ENTER on the password prompt) till you find the correct login credentials! As well try the password from your last screenshot (maybe with user ‘fog’).

            Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

            Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

            I 1 Reply Last reply Reply Quote 0
            • I
              inafog9 @Tom Elliott last edited by inafog9

              @Tom-Elliott I removed the password from config.class.php but that did not work. Should I also remove the password from .fogsettings?

              1 Reply Last reply Reply Quote 0
              • Tom Elliott
                Tom Elliott @inafog9 last edited by

                @inafog9 in the Config file remove the password from the database_password line

                Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                I 1 Reply Last reply Reply Quote 0
                • I
                  inafog9 @Sebastian Roth last edited by

                  @Sebastian-Roth What should I be looking for?

                  0_1458846510256_upload-e2f17cd3-8016-4252-a679-1133633e6b3f

                  Tom Elliott 1 Reply Last reply Reply Quote 0
                  • S
                    Sebastian Roth Moderator last edited by

                    Check the credentials in /var/www/html/fog/lib/fog/config.class.php

                    Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                    Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                    I 1 Reply Last reply Reply Quote 0
                    • I
                      inafog9 @Sebastian Roth last edited by

                      @Sebastian-Roth I ran both commands but I’m still not able to get past the Database Schema Installer / Updater.

                      1 Reply Last reply Reply Quote 0
                      • S
                        Sebastian Roth Moderator last edited by Sebastian Roth

                        Well there is old and new installation mixed up now… ls -al /var/www/html/fog/lib/fog/config.class.php

                        And better change the ownership of the new www files: chown -R www-data:www-data /var/www/html

                        Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                        Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                        I 1 Reply Last reply Reply Quote 0
                        • I
                          inafog9 @Sebastian Roth last edited by

                          @Sebastian-Roth
                          0_1458842903915_upload-da9bda2e-08f1-4d9d-807a-8ccb60d0f094
                          0_1458842999429_upload-d16d5623-1b54-426b-8061-bdd8660cca80
                          0_1458843012214_upload-dc47371a-2dab-4e3f-b842-1dfbb943d112
                          0_1458843028405_upload-2dbbc414-3aec-4c86-a450-4f8b65f74d34
                          0_1458843042881_upload-f705e889-631a-4ba4-b0ba-16c01fa166d5

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                          • S
                            Sebastian Roth Moderator last edited by Sebastian Roth

                            @inafog9 Please show us what you see from those two commands: ls -al /var/www and ls /var/www/fog/lib/fog

                            In FOG trunk all the filenames are lower case so it might be: /var/www/fog/lib/fog/config.class.php

                            Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                            Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                            I 1 Reply Last reply Reply Quote 0
                            • I
                              inafog9 @Tom Elliott last edited by

                              @Tom-Elliott I was looking for an answer and I noticed I do not have /var/www/fog/lib/fog/Config.class.php. Could that be my issue?

                              1 Reply Last reply Reply Quote 0
                              • I
                                inafog9 @Sebastian Roth last edited by

                                @Sebastian-Roth I had to use my root password to access.

                                1 Reply Last reply Reply Quote 0
                                • S
                                  Sebastian Roth Moderator last edited by

                                  @inafog9 Can you connect to the database using the mysql command line client? mysql --user=root -p (for empty password just hit enter on password prompt)

                                  Don’t empty all the mysql settings in .fogsettings!!!

                                  ...
                                  snmysqluser='root'
                                  snmysqlpass=''
                                  snmysqlhost='127.0.0.1'
                                  ...
                                  

                                  Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                  Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                  I 1 Reply Last reply Reply Quote 0
                                  • I
                                    inafog9 @Tom Elliott last edited by

                                    @Tom-Elliott I removed the password from the file but i’m still prompted to update the database and I get the same errors. I’m not sure if there was a password used.

                                    0_1458838284840_upload-984031d2-a232-4389-af5d-02efaea6ed57

                                    1 Reply Last reply Reply Quote 0
                                    • Tom Elliott
                                      Tom Elliott @inafog9 last edited by Sebastian Roth

                                      @inafog9 Check your /opt/fog/.fogsettings file. Look for the snmysqlpass= field.

                                      If you don’t have a mysql password set, delete the contents of that line so it reads as snmysqlpass=''

                                      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                                      Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                      Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                      I 2 Replies Last reply Reply Quote 0
                                      • I
                                        inafog9 @Tom Elliott last edited by

                                        @Tom-Elliott I was able to get past the report section. Once it got to the database portion it said successful but lots of errors. I was not prompted to enter root password.

                                        pdate ID: 1 - 0
                                        
                                        Database Error:
                                        
                                        Access denied for user 'root'@'localhost' (using password: YES), Message: Check that database is running
                                        Database SQL:
                                        
                                        CREATE DATABASE fog
                                        Update ID: 1 - 1
                                        
                                        Database Error:
                                        
                                        Access denied for user 'root'@'localhost' (using password: YES), Message: Check that database is running
                                        Database SQL:
                                        
                                        CREATE TABLE `fog`.`groupMembers` ( `gmID` int(11) NOT NULL auto_increment, `gmHostID` int(11) NOT NULL, `gmGroupID` int(11) NOT NULL, PRIMARY KEY (`gmID`),
                                        KEY `new_index` (`gmHostID`),
                                        KEY `new_index1` (`gmGroupID`) ) ENGINE=MyISAM AUTO_INCREMENT=1 DEFAULT CHARSET=latin1 ROW_FORMAT=DYNAMIC
                                        Update ID: 1 - 2
                                        
                                        Database Error:
                                        
                                        Access denied for user 'root'@'localhost' (using password: YES), Message: Check that database is running
                                        Database SQL:
                                        
                                        CREATE TABLE `fog`.`groups` ( `groupID` int(11) NOT NULL auto_increment, `groupName` varchar(50) NOT NULL, `groupDesc` longtext NOT NULL, `groupDateTime` datetime NOT NULL, `groupCreateBy` varchar(50) NOT NULL, `groupBuilding` int(11) NOT NULL, PRIMARY KEY (`groupID`),
                                        KEY `new_index` (`groupName`) ) ENGINE=MyISAM AUTO_INCREMENT=1 DEFAULT CHARSET=latin1
                                        Update ID: 1 - 3
                                        
                                        Database Error:
                                        
                                        Access denied for user 'root'@'localhost' (using password: YES), Message: Check that database is running
                                        Database SQL:
                                        
                                        CREATE TABLE `fog`.`history` ( `hID` int(11) NOT NULL auto_increment, `hText` longtext NOT NULL, `hUser` varchar(200) NOT NULL, `hTime` datetime NOT NULL, `hIP` varchar(50) NOT NULL, PRIMARY KEY (`hID`) ) ENGINE=MyISAM AUTO_INCREMENT=1 DEFAULT CHARSET=latin1
                                        
                                        Tom Elliott 1 Reply Last reply Reply Quote 0
                                        • Tom Elliott
                                          Tom Elliott @inafog9 last edited by

                                          @inafog9 No, you should be able to just run svn up from the root of the trunk folder: /opt/fog/trunk (or wherever it’s located).

                                          Running svn up in the bin won’t update all the other folders below it.

                                          Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                                          Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                          Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                          I 1 Reply Last reply Reply Quote 0
                                          • I
                                            inafog9 last edited by

                                            Sure, Do you want me to run the entire trunk upgrade again? Starting with downloading the svn?

                                            Tom Elliott 1 Reply Last reply Reply Quote 0
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