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    Snapins ftp failed error

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    • T
      theWizard
      last edited by theWizard

      Hi guys

      I have the latest svn installed 6303 and 6315 but while most modules in the new fog client work ok the one that does not is the snapins, i get the follwing error


      ---------------------------------SnapinClient---------------------------------

      18/02/2016 12:33 Client-Info Version: 0.9.11
      18/02/2016 12:33 SnapinClient Running…
      18/02/2016 12:33 Middleware::Communication URL: http://135.100.5.9/fog/service/servicemodule-active.php?moduleid=snapinclient&mac=14:DD:A9:7F:D8:BD||00:00:00:00:00:00:00:E0|00:00:00:00:00:00:00:E0&newService=1
      18/02/2016 12:33 Middleware::Communication Response: Success
      18/02/2016 12:33 Middleware::Communication URL: http://135.100.5.9/fog/service/snapins.checkin.php?mac=14:DD:A9:7F:D8:BD||00:00:00:00:00:00:00:E0|00:00:00:00:00:00:00:E0&newService=1
      18/02/2016 12:33 Middleware::Communication Unknown Response: FOGFTP: Login failed. Host: 135.100.5.9, Username: fog, Error: ftp_login(): Login incorrect.

      Any help would be great.
      I have double checked passwords where i can think of but it is only snapins that fails the ftp login.

      M 1 Reply Last reply Reply Quote 0
      • M
        mp12 @theWizard
        last edited by

        @theWizard are you using a randomly generated password with special characters in it? Double checked password in GUI and passwd?

        T 1 Reply Last reply Reply Quote 0
        • T
          theWizard @mp12
          last edited by

          @mp12
          It’s a standard password we were using with previous versions but does contain $*
          I force changed it for the fog account to the same in passwd and double checked it was correct in gui but still nothing.

          M Wayne WorkmanW 2 Replies Last reply Reply Quote 0
          • M
            mp12 @theWizard
            last edited by

            @theWizard try removing special characters and try again.

            T 1 Reply Last reply Reply Quote 1
            • Wayne WorkmanW
              Wayne Workman @theWizard
              last edited by Wayne Workman

              @theWizard Another thing to check is if you can manually open an FTP session using the storage node’s user/pass combo. https://wiki.fogproject.org/wiki/index.php?title=Troubleshoot_FTP

              Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
              Daily Clean Installation Results:
              https://fogtesting.fogproject.us/
              FOG Reporting:
              https://fog-external-reporting-results.fogproject.us/

              T 1 Reply Last reply Reply Quote 0
              • T
                theWizard @Wayne Workman
                last edited by

                @Wayne-Workman
                I could open a manual connection with any password i set.

                1 Reply Last reply Reply Quote 0
                • T
                  theWizard @mp12
                  last edited by

                  @mp12
                  That seems to be the issue, removed the special characters from the password and snapins are now going on. Big thanks, will this bug get picked up from here to be fixed ?

                  Wayne WorkmanW 1 Reply Last reply Reply Quote 0
                  • Wayne WorkmanW
                    Wayne Workman @theWizard
                    last edited by

                    @theWizard the devs are already aware of an issue with password escaping - I think it’s already fixed even, but should the installer go changing people’s passwords ? Probably not. The fix is just to reset the passwords in all the areas where they are set.

                    Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
                    Daily Clean Installation Results:
                    https://fogtesting.fogproject.us/
                    FOG Reporting:
                    https://fog-external-reporting-results.fogproject.us/

                    1 Reply Last reply Reply Quote 0
                    • S
                      Sebastian Roth Moderator
                      last edited by

                      @theWizard As Wayne said there has been another report and Tom already worked on fixing this. See here: https://sourceforge.net/p/freeghost/code/4803/

                      Please update to the very latest and let us know if it is working with special characters in your password.

                      Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                      Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                      T 1 Reply Last reply Reply Quote 0
                      • T
                        theWizard @Sebastian Roth
                        last edited by

                        @Sebastian-Roth
                        Thanks i will test asap

                        1 Reply Last reply Reply Quote 0
                        • Tom ElliottT
                          Tom Elliott
                          last edited by

                          Please let me know after updating…again. I say again because I found I had one thing being encoded where it shouldn’t have been which would cause the failure because it’s passing the password that will NOT be decoded. When it’s performed on command line, however, it needs to be encoded.

                          Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                          Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                          Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                          1 Reply Last reply Reply Quote 0
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