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Snapins ftp failed error

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  • T
    theWizard
    last edited by theWizard Feb 18, 2016, 6:37 AM Feb 18, 2016, 12:36 PM

    Hi guys

    I have the latest svn installed 6303 and 6315 but while most modules in the new fog client work ok the one that does not is the snapins, i get the follwing error


    ---------------------------------SnapinClient---------------------------------

    18/02/2016 12:33 Client-Info Version: 0.9.11
    18/02/2016 12:33 SnapinClient Running…
    18/02/2016 12:33 Middleware::Communication URL: http://135.100.5.9/fog/service/servicemodule-active.php?moduleid=snapinclient&mac=14:DD:A9:7F:D8:BD||00:00:00:00:00:00:00:E0|00:00:00:00:00:00:00:E0&newService=1
    18/02/2016 12:33 Middleware::Communication Response: Success
    18/02/2016 12:33 Middleware::Communication URL: http://135.100.5.9/fog/service/snapins.checkin.php?mac=14:DD:A9:7F:D8:BD||00:00:00:00:00:00:00:E0|00:00:00:00:00:00:00:E0&newService=1
    18/02/2016 12:33 Middleware::Communication Unknown Response: FOGFTP: Login failed. Host: 135.100.5.9, Username: fog, Error: ftp_login(): Login incorrect.

    Any help would be great.
    I have double checked passwords where i can think of but it is only snapins that fails the ftp login.

    M 1 Reply Last reply Feb 18, 2016, 1:06 PM Reply Quote 0
    • M
      mp12 @theWizard
      last edited by Feb 18, 2016, 1:06 PM

      @theWizard are you using a randomly generated password with special characters in it? Double checked password in GUI and passwd?

      T 1 Reply Last reply Feb 18, 2016, 1:12 PM Reply Quote 0
      • T
        theWizard @mp12
        last edited by Feb 18, 2016, 1:12 PM

        @mp12
        It’s a standard password we were using with previous versions but does contain $*
        I force changed it for the fog account to the same in passwd and double checked it was correct in gui but still nothing.

        M W 2 Replies Last reply Feb 18, 2016, 1:18 PM Reply Quote 0
        • M
          mp12 @theWizard
          last edited by Feb 18, 2016, 1:18 PM

          @theWizard try removing special characters and try again.

          T 1 Reply Last reply Feb 18, 2016, 2:30 PM Reply Quote 1
          • W
            Wayne Workman @theWizard
            last edited by Wayne Workman Feb 18, 2016, 7:20 AM Feb 18, 2016, 1:19 PM

            @theWizard Another thing to check is if you can manually open an FTP session using the storage node’s user/pass combo. https://wiki.fogproject.org/wiki/index.php?title=Troubleshoot_FTP

            Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
            Daily Clean Installation Results:
            https://fogtesting.fogproject.us/
            FOG Reporting:
            https://fog-external-reporting-results.fogproject.us/

            T 1 Reply Last reply Feb 18, 2016, 1:34 PM Reply Quote 0
            • T
              theWizard @Wayne Workman
              last edited by Feb 18, 2016, 1:34 PM

              @Wayne-Workman
              I could open a manual connection with any password i set.

              1 Reply Last reply Reply Quote 0
              • T
                theWizard @mp12
                last edited by Feb 18, 2016, 2:30 PM

                @mp12
                That seems to be the issue, removed the special characters from the password and snapins are now going on. Big thanks, will this bug get picked up from here to be fixed ?

                W 1 Reply Last reply Feb 18, 2016, 2:41 PM Reply Quote 0
                • W
                  Wayne Workman @theWizard
                  last edited by Feb 18, 2016, 2:41 PM

                  @theWizard the devs are already aware of an issue with password escaping - I think it’s already fixed even, but should the installer go changing people’s passwords ? Probably not. The fix is just to reset the passwords in all the areas where they are set.

                  Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
                  Daily Clean Installation Results:
                  https://fogtesting.fogproject.us/
                  FOG Reporting:
                  https://fog-external-reporting-results.fogproject.us/

                  1 Reply Last reply Reply Quote 0
                  • S
                    Sebastian Roth Moderator
                    last edited by Feb 18, 2016, 6:38 PM

                    @theWizard As Wayne said there has been another report and Tom already worked on fixing this. See here: https://sourceforge.net/p/freeghost/code/4803/

                    Please update to the very latest and let us know if it is working with special characters in your password.

                    Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                    Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                    T 1 Reply Last reply Feb 19, 2016, 8:49 AM Reply Quote 0
                    • T
                      theWizard @Sebastian Roth
                      last edited by Feb 19, 2016, 8:49 AM

                      @Sebastian-Roth
                      Thanks i will test asap

                      1 Reply Last reply Reply Quote 0
                      • T
                        Tom Elliott
                        last edited by Feb 19, 2016, 12:17 PM

                        Please let me know after updating…again. I say again because I found I had one thing being encoded where it shouldn’t have been which would cause the failure because it’s passing the password that will NOT be decoded. When it’s performed on command line, however, it needs to be encoded.

                        Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                        Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                        Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                        1 Reply Last reply Reply Quote 0
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