Can't install certain printer



  • This is a frustrating issue, but luckily most things work.

    I have one model of printer that won’t install on a set of machines. It’s a Konica Minolta Pagepro 4650EN. The fog.log states that the printer installed correctly, but it lies.

    Printer Model: KONICA MINOLTA pagepro 4650 PCL
    Printer INF (I’ve attached it to this post as a .txt file): \fogserver\printerdrivers\PP4650\KOBJCJ__.inf
    Printer IP: (Same as Printer Port, without IP_ before it)

    KOBJCJ__.txt


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  • The printer simply wouldn’t install on any computer. I’m blaming the KM PP4650 PCL drivers.


  • Developer

    Interesting. Thank you for the update. Was there something different in-particular about these machines? Different OS?



  • I seem to have solved the problem by using the Konica Minolta Universal PS driver rather than the specific driver for this model. I haven’t been able to test print yet, but I think it’ll work.



  • They can install other printers, so firewall probably isn’t an issue. There shouldn’t be any typos as I just copy-pasted the model and path to the INF file.


  • Developer

    @2cool4me4, post: 40975, member: 25120 said:

    Wolfbane, your response didn’t work, unfortunately.
    This means that the client does not use the printer drivers that are locally installed. Verify if any typos are in there. Is windows firewall off for these machines?



  • Wolfbane, your response didn’t work, unfortunately.

    As for the fog.log, we have:

     1/19/2015 3:59 PM FOG::PrinterManager Printer update was request from fog tray...
    1/19/2015 3:59 PM FOG::PrinterManager Management level = 1
    1/19/2015 3:59 PM FOG::PrinterManager Adding new printers to host...
    1/19/2015 3:59 PM FOG::PrinterManager 3 found on server side.
    1/19/2015 3:59 PM FOG::PrinterManager Printer already installed MS Lab Color Printer
    1/19/2015 3:59 PM FOG::PrinterManager Printer already installed MS South Lab B&W Printer
    1/19/2015 3:59 PM FOG::PrinterManager Installation requested for Oberbeck Printer
    1/19/2015 3:59 PM FOG::PrinterManager Printer Installed: Oberbeck Printer
    1/19/2015 3:59 PM FOG::PrinterManager Setting Default Printer...
    
    

    EDIT: Oh, right. FOG 2816.


  • Developer

    Try installing the printer manually. Then uninstall it but DO NOT uninstall the drivers. Keep the drivers. Then tell FOG client to install it. See if it installs. If so then you know the set of machines do not have the driver on it and it cannot be obtained.


  • Senior Developer

    Could you attach the c:\fog.log showing the printer “successfully (albeit falsely) installed”


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