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    Can't install certain printer

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    • Tom ElliottT
      Tom Elliott
      last edited by

      Could you attach the c:\fog.log showing the printer “successfully (albeit falsely) installed”

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      • W
        Wolfbane8653 Developer
        last edited by

        Try installing the printer manually. Then uninstall it but DO NOT uninstall the drivers. Keep the drivers. Then tell FOG client to install it. See if it installs. If so then you know the set of machines do not have the driver on it and it cannot be obtained.

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        • 2
          2cool4me4
          last edited by

          Wolfbane, your response didn’t work, unfortunately.

          As for the fog.log, we have:

          [CODE] 1/19/2015 3:59 PM FOG::PrinterManager Printer update was request from fog tray…
          1/19/2015 3:59 PM FOG::PrinterManager Management level = 1
          1/19/2015 3:59 PM FOG::PrinterManager Adding new printers to host…
          1/19/2015 3:59 PM FOG::PrinterManager 3 found on server side.
          1/19/2015 3:59 PM FOG::PrinterManager Printer already installed MS Lab Color Printer
          1/19/2015 3:59 PM FOG::PrinterManager Printer already installed MS South Lab B&W Printer
          1/19/2015 3:59 PM FOG::PrinterManager Installation requested for Oberbeck Printer
          1/19/2015 3:59 PM FOG::PrinterManager Printer Installed: Oberbeck Printer
          1/19/2015 3:59 PM FOG::PrinterManager Setting Default Printer…
          [/CODE]

          EDIT: Oh, right. FOG 2816.

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          • W
            Wolfbane8653 Developer
            last edited by

            [quote=“2cool4me4, post: 40975, member: 25120”]Wolfbane, your response didn’t work, unfortunately.[/quote]
            This means that the client does not use the printer drivers that are locally installed. Verify if any typos are in there. Is windows firewall off for these machines?

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            • 2
              2cool4me4
              last edited by

              They can install other printers, so firewall probably isn’t an issue. There shouldn’t be any typos as I just copy-pasted the model and path to the INF file.

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              • 2
                2cool4me4
                last edited by

                I seem to have solved the problem by using the Konica Minolta Universal PS driver rather than the specific driver for this model. I haven’t been able to test print yet, but I think it’ll work.

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                • W
                  Wolfbane8653 Developer
                  last edited by

                  Interesting. Thank you for the update. Was there something different in-particular about these machines? Different OS?

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                  • 2
                    2cool4me4
                    last edited by

                    The printer simply wouldn’t install on any computer. I’m blaming the KM PP4650 PCL drivers.

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                      fedricklies Banned
                      last edited by

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                        pravinkumar
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                          2cool4me4
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                          • Wayne WorkmanW
                            Wayne Workman
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