Can't install certain printer

[2cool4me4]

This is a frustrating issue, but luckily most things work.

I have one model of printer that won’t install on a set of machines. It’s a Konica Minolta Pagepro 4650EN. The fog.log states that the printer installed correctly, but it lies.

Printer Model: KONICA MINOLTA pagepro 4650 PCL
Printer INF (I’ve attached it to this post as a .txt file): \fogserver\printerdrivers\PP4650\KOBJCJ__.inf
Printer IP: (Same as Printer Port, without IP_ before it)

[url=“/imported_xf_attachments/1/1605_KOBJCJ_.txt?:”]KOBJCJ__.txt[/url]

[Tom Elliott]

Could you attach the c:\fog.log showing the printer “successfully (albeit falsely) installed”

[Wolfbane8653]

Try installing the printer manually. Then uninstall it but DO NOT uninstall the drivers. Keep the drivers. Then tell FOG client to install it. See if it installs. If so then you know the set of machines do not have the driver on it and it cannot be obtained.

[2cool4me4]

Wolfbane, your response didn’t work, unfortunately.

As for the fog.log, we have:

[CODE] 1/19/2015 3:59 PM FOG::PrinterManager Printer update was request from fog tray…
1/19/2015 3:59 PM FOG::PrinterManager Management level = 1
1/19/2015 3:59 PM FOG::PrinterManager Adding new printers to host…
1/19/2015 3:59 PM FOG::PrinterManager 3 found on server side.
1/19/2015 3:59 PM FOG::PrinterManager Printer already installed MS Lab Color Printer
1/19/2015 3:59 PM FOG::PrinterManager Printer already installed MS South Lab B&W Printer
1/19/2015 3:59 PM FOG::PrinterManager Installation requested for Oberbeck Printer
1/19/2015 3:59 PM FOG::PrinterManager Printer Installed: Oberbeck Printer
1/19/2015 3:59 PM FOG::PrinterManager Setting Default Printer…
[/CODE]

EDIT: Oh, right. FOG 2816.

[Wolfbane8653]

[quote=“2cool4me4, post: 40975, member: 25120”]Wolfbane, your response didn’t work, unfortunately.[/quote]
This means that the client does not use the printer drivers that are locally installed. Verify if any typos are in there. Is windows firewall off for these machines?

[2cool4me4]

They can install other printers, so firewall probably isn’t an issue. There shouldn’t be any typos as I just copy-pasted the model and path to the INF file.

[2cool4me4]

I seem to have solved the problem by using the Konica Minolta Universal PS driver rather than the specific driver for this model. I haven’t been able to test print yet, but I think it’ll work.

[Wolfbane8653]

Interesting. Thank you for the update. Was there something different in-particular about these machines? Different OS?

[2cool4me4]

The printer simply wouldn’t install on any computer. I’m blaming the KM PP4650 PCL drivers.

[fedricklies]

This post is deleted!

[pravinkumar]

This post is deleted!

[2cool4me4]

This post is deleted!

[Wayne Workman]

This post is deleted!