Can't find the "Reset Encryption Data" button on any hosts.

[Tom Elliott]

@alexf2132 So now what happens if you run:

SELECT hmHostID from hostMAC where hmMAC IN ('28:d2:44:34:3e:df','00:c2:c6:05:88:bd');

[alexf2132]

@Tom-Elliott

There’s an exact picture of what happened.

[Tom Elliott]

@alexf2132 And does that host continue to say multiple hosts?

[alexf2132]

@Tom-Elliott Yes.

[Tom Elliott]

@alexf2132 How are you aware of the mac’s the host is reporting back then?

Can you open a CMD window on the client and run:

getmacaddress

[alexf2132]

@Tom-Elliott The only media connected is the ethernet MAC. But when I go into the fog.log file, it still says “Reponse Error multiple hosts returned for list of mac addresses”. That’s what I was responding “Yes” with.

[Tom Elliott]

@alexf2132 The post I’m replying to here is why I’m asking about the mac addresses you gave me.

[alexf2132]

@Tom-Elliott Okay. Still not making much sense to me. This all is very strange because I didn’t have any of these problems on FOG 1.2.0. Unfortunately I can’t use that version because it isn’t compatible with Intel NIC’s on that laptops that my company uses, unless there’s a patch/kernel I can add to 1.2.0 that allows Intel NIC’s to work?

[Tom Elliott]

@alexf2132 What is output if you open a command prompt on that client and run the command getmacaddress

[alexf2132]

@Tom-Elliott

One of those is for Bluetooth. The one ending in “88-BD” is for Wi-Fi.

[Tom Elliott]

So the select statement from earlier, try:

SELECT hmHostID from hostMAC where hmMAC IN ('28:d2:44:34:3e:df','00:c2:c6:05:88:bd','00:c2:c6:05:88:c1');

[alexf2132]

@Tom-Elliott Still getting the same MAC error.

[Tom Elliott]

did you run the statement yet? I need to see the output.

[alexf2132]

@Tom-Elliott Here’s the output.

[Tom Elliott]

Are both of those hosts hosts you need?

You can find the name if you run:

select hostID,hostName from hosts where hostID IN (7,102);

[Wayne Workman]

If I got a nickel every time someone said “It worked on the old version”…

[alexf2132]

@Tom-Elliott

[alexf2132]

@Wayne-Workman Oh I’ve heard that too many times with all the stuff I support daily, lol. But even I mention that phrase from time to time.

[Quazz]

@alexf2132 Does that hostname seem familiar?

[alexf2132]

@Quazz Looks like the ethernet MAC of the laptop we’ve been troubleshooting… spooky.