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    Can't find the "Reset Encryption Data" button on any hosts.

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    FOG Problems
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    • Tom ElliottT
      Tom Elliott @alexf2132
      last edited by

      @alexf2132 Normally it completely deletes it, but depending on when that delete occurred there was likely a bug that made it so that MAC was not removed from the DB.

      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

      Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

      Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

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      • A
        alexf2132 @Tom Elliott
        last edited by

        @Tom-Elliott Ahhh interesting. So I should delete this host from the server, log into the MYSQL DB, and delete any traces of that MAC, then re-add to the server?

        Tom ElliottT 1 Reply Last reply Reply Quote 0
        • Tom ElliottT
          Tom Elliott @alexf2132
          last edited by Tom Elliott

          @alexf2132 Correct.

          The simplest method, I imagine, would be if you know all the mac’s that the host is sending to the system, would be to find out what hostID’s are returned.

          Ensure those hostID’s are not in use and remove them.

          A simple cleanup sql statement might be:

          delete from hosts where hostID NOT IN (select hmHostID from hostMAC);
          delete from hostMAC where hmHostID NOT IN (select hostID from hosts);

          Of course create a backup first, those are just coming from memory and my syntax may not be correct.

          Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

          Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

          Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

          A 1 Reply Last reply Reply Quote 1
          • A
            alexf2132 @Tom Elliott
            last edited by

            @Tom-Elliott I’m not amazing with MySQL. Your syntax, do I input the specific MAC somewhere in there? Or just run both of those lines in the DB?

            Tom ElliottT 1 Reply Last reply Reply Quote 0
            • Tom ElliottT
              Tom Elliott @alexf2132
              last edited by

              @alexf2132 I don’t know the MAC’s that are causing conflicts. My statements there are just to cleanup any unmatching bits. The first will remove any Host’s that don’t have a an ID in the hostMAC table. The second will remove any mac’s that don’t have a relevant matching host from the hosts table.

              Once you get those cleaned up, I need to know the MAC’s of the client presenting with the “Multiple hosts returned” and we can consolidate and narrow from there.

              Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

              Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

              Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

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              • A
                alexf2132 @Tom Elliott
                last edited by

                @Tom-Elliott Okay. Ran those lines, 0 rows were affected.

                Ethernet MAC: 28-D2-44-34-3E-DF
                WiFi MAC: 00-C2-C6-05-88-BD

                Tom ElliottT 2 Replies Last reply Reply Quote 0
                • Tom ElliottT
                  Tom Elliott @alexf2132
                  last edited by

                  @alexf2132 So now what happens if you run:

                  SELECT hmHostID from hostMAC where hmMAC IN ('28:d2:44:34:3e:df','00:c2:c6:05:88:bd');

                  Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                  Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                  Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

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                  • A
                    alexf2132 @Tom Elliott
                    last edited by

                    @Tom-Elliott 0_1471616523540_fogdb1.png

                    There’s an exact picture of what happened.

                    Tom ElliottT 1 Reply Last reply Reply Quote 0
                    • Tom ElliottT
                      Tom Elliott @alexf2132
                      last edited by

                      @alexf2132 And does that host continue to say multiple hosts?

                      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                      Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                      Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                      A 1 Reply Last reply Reply Quote 0
                      • A
                        alexf2132 @Tom Elliott
                        last edited by

                        @Tom-Elliott Yes.

                        Tom ElliottT 1 Reply Last reply Reply Quote 0
                        • Tom ElliottT
                          Tom Elliott @alexf2132
                          last edited by

                          @alexf2132 How are you aware of the mac’s the host is reporting back then?

                          Can you open a CMD window on the client and run:

                          getmacaddress

                          Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                          Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                          Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                          A 1 Reply Last reply Reply Quote 0
                          • A
                            alexf2132 @Tom Elliott
                            last edited by

                            @Tom-Elliott The only media connected is the ethernet MAC. But when I go into the fog.log file, it still says “Reponse Error multiple hosts returned for list of mac addresses”. That’s what I was responding “Yes” with.

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                            • Tom ElliottT
                              Tom Elliott @alexf2132
                              last edited by

                              @alexf2132 The post I’m replying to here is why I’m asking about the mac addresses you gave me.

                              Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                              Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                              Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

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                              • A
                                alexf2132 @Tom Elliott
                                last edited by

                                @Tom-Elliott Okay. Still not making much sense to me. This all is very strange because I didn’t have any of these problems on FOG 1.2.0. Unfortunately I can’t use that version because it isn’t compatible with Intel NIC’s on that laptops that my company uses, unless there’s a patch/kernel I can add to 1.2.0 that allows Intel NIC’s to work?

                                Tom ElliottT 1 Reply Last reply Reply Quote 0
                                • Tom ElliottT
                                  Tom Elliott @alexf2132
                                  last edited by

                                  @alexf2132 What is output if you open a command prompt on that client and run the command getmacaddress

                                  Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                                  Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                  Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

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                                  • A
                                    alexf2132 @Tom Elliott
                                    last edited by

                                    @Tom-Elliott 0_1471618854197_fogmac1.PNG

                                    One of those is for Bluetooth. The one ending in “88-BD” is for Wi-Fi.

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                                    • Tom ElliottT
                                      Tom Elliott
                                      last edited by Tom Elliott

                                      So the select statement from earlier, try:

                                      SELECT hmHostID from hostMAC where hmMAC IN ('28:d2:44:34:3e:df','00:c2:c6:05:88:bd','00:c2:c6:05:88:c1');

                                      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                                      Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                      Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                      A 1 Reply Last reply Reply Quote 0
                                      • A
                                        alexf2132 @Tom Elliott
                                        last edited by

                                        @Tom-Elliott Still getting the same MAC error.

                                        1 Reply Last reply Reply Quote 0
                                        • Tom ElliottT
                                          Tom Elliott
                                          last edited by

                                          did you run the statement yet? I need to see the output.

                                          Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                                          Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                          Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                          A 1 Reply Last reply Reply Quote 0
                                          • A
                                            alexf2132 @Tom Elliott
                                            last edited by

                                            @Tom-Elliott Here’s the output. 0_1471619754530_fogdb2.png

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