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Can't find the "Reset Encryption Data" button on any hosts.

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FOG Problems
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  • A
    alexf2132 @Tom Elliott
    last edited by Aug 19, 2016, 2:22 PM

    @Tom-Elliott 0_1471616523540_fogdb1.png

    There’s an exact picture of what happened.

    T 1 Reply Last reply Aug 19, 2016, 2:41 PM Reply Quote 0
    • T
      Tom Elliott @alexf2132
      last edited by Aug 19, 2016, 2:41 PM

      @alexf2132 And does that host continue to say multiple hosts?

      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

      Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

      Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

      A 1 Reply Last reply Aug 19, 2016, 2:49 PM Reply Quote 0
      • A
        alexf2132 @Tom Elliott
        last edited by Aug 19, 2016, 2:49 PM

        @Tom-Elliott Yes.

        T 1 Reply Last reply Aug 19, 2016, 2:50 PM Reply Quote 0
        • T
          Tom Elliott @alexf2132
          last edited by Aug 19, 2016, 2:50 PM

          @alexf2132 How are you aware of the mac’s the host is reporting back then?

          Can you open a CMD window on the client and run:

          getmacaddress

          Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

          Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

          Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

          A 1 Reply Last reply Aug 19, 2016, 2:51 PM Reply Quote 0
          • A
            alexf2132 @Tom Elliott
            last edited by Aug 19, 2016, 2:51 PM

            @Tom-Elliott The only media connected is the ethernet MAC. But when I go into the fog.log file, it still says “Reponse Error multiple hosts returned for list of mac addresses”. That’s what I was responding “Yes” with.

            1 Reply Last reply Reply Quote 0
            • T
              Tom Elliott @alexf2132
              last edited by Aug 19, 2016, 2:52 PM

              @alexf2132 The post I’m replying to here is why I’m asking about the mac addresses you gave me.

              Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

              Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

              Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

              A 1 Reply Last reply Aug 19, 2016, 2:54 PM Reply Quote 0
              • A
                alexf2132 @Tom Elliott
                last edited by Aug 19, 2016, 2:54 PM

                @Tom-Elliott Okay. Still not making much sense to me. This all is very strange because I didn’t have any of these problems on FOG 1.2.0. Unfortunately I can’t use that version because it isn’t compatible with Intel NIC’s on that laptops that my company uses, unless there’s a patch/kernel I can add to 1.2.0 that allows Intel NIC’s to work?

                T 1 Reply Last reply Aug 19, 2016, 2:55 PM Reply Quote 0
                • T
                  Tom Elliott @alexf2132
                  last edited by Aug 19, 2016, 2:55 PM

                  @alexf2132 What is output if you open a command prompt on that client and run the command getmacaddress

                  Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                  Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                  Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                  A 1 Reply Last reply Aug 19, 2016, 3:01 PM Reply Quote 0
                  • A
                    alexf2132 @Tom Elliott
                    last edited by Aug 19, 2016, 3:01 PM

                    @Tom-Elliott 0_1471618854197_fogmac1.PNG

                    One of those is for Bluetooth. The one ending in “88-BD” is for Wi-Fi.

                    1 Reply Last reply Reply Quote 0
                    • T
                      Tom Elliott
                      last edited by Tom Elliott Aug 19, 2016, 9:08 AM Aug 19, 2016, 3:08 PM

                      So the select statement from earlier, try:

                      SELECT hmHostID from hostMAC where hmMAC IN ('28:d2:44:34:3e:df','00:c2:c6:05:88:bd','00:c2:c6:05:88:c1');

                      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                      Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                      Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                      A 1 Reply Last reply Aug 19, 2016, 3:12 PM Reply Quote 0
                      • A
                        alexf2132 @Tom Elliott
                        last edited by Aug 19, 2016, 3:12 PM

                        @Tom-Elliott Still getting the same MAC error.

                        1 Reply Last reply Reply Quote 0
                        • T
                          Tom Elliott
                          last edited by Aug 19, 2016, 3:12 PM

                          did you run the statement yet? I need to see the output.

                          Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                          Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                          Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                          A 1 Reply Last reply Aug 19, 2016, 3:16 PM Reply Quote 0
                          • A
                            alexf2132 @Tom Elliott
                            last edited by Aug 19, 2016, 3:16 PM

                            @Tom-Elliott Here’s the output. 0_1471619754530_fogdb2.png

                            1 Reply Last reply Reply Quote 0
                            • T
                              Tom Elliott
                              last edited by Aug 19, 2016, 3:18 PM

                              Are both of those hosts hosts you need?

                              You can find the name if you run:

                              select hostID,hostName from hosts where hostID IN (7,102);

                              Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                              Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                              Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                              A 2 Replies Last reply Aug 19, 2016, 3:30 PM Reply Quote 0
                              • W
                                Wayne Workman
                                last edited by Wayne Workman Aug 19, 2016, 9:19 AM Aug 19, 2016, 3:18 PM

                                If I got a nickel every time someone said “It worked on the old version”…

                                Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
                                Daily Clean Installation Results:
                                https://fogtesting.fogproject.us/
                                FOG Reporting:
                                https://fog-external-reporting-results.fogproject.us/

                                A 1 Reply Last reply Aug 19, 2016, 3:32 PM Reply Quote 1
                                • A
                                  alexf2132 @Tom Elliott
                                  last edited by Aug 19, 2016, 3:30 PM

                                  @Tom-Elliott 0_1471620597735_fogdb3.png

                                  Q 1 Reply Last reply Aug 19, 2016, 3:36 PM Reply Quote 0
                                  • A
                                    alexf2132 @Wayne Workman
                                    last edited by Aug 19, 2016, 3:32 PM

                                    @Wayne-Workman Oh I’ve heard that too many times with all the stuff I support daily, lol. But even I mention that phrase from time to time.

                                    1 Reply Last reply Reply Quote 0
                                    • Q
                                      Quazz Moderator @alexf2132
                                      last edited by Aug 19, 2016, 3:36 PM

                                      @alexf2132 Does that hostname seem familiar?

                                      A 1 Reply Last reply Aug 19, 2016, 3:39 PM Reply Quote 0
                                      • A
                                        alexf2132 @Quazz
                                        last edited by Aug 19, 2016, 3:39 PM

                                        @Quazz Looks like the ethernet MAC of the laptop we’ve been troubleshooting… spooky.

                                        Q 1 Reply Last reply Aug 19, 2016, 3:49 PM Reply Quote 0
                                        • A
                                          alexf2132 @Tom Elliott
                                          last edited by Aug 19, 2016, 3:45 PM

                                          @Tom-Elliott All of a sudden my laptop had a big toast window in the bottom right corner of the screen, said it needed to make changes, restarted the computer, and now its connected to my domain. I’m going to wipe the computer, reinstall .NET/drivers/fog client, sysprep it, upload/download the image, and see how it goes. I’ll give an update when that’s all done.

                                          @Wayne-Workman @Tom-Elliott Thank you both for the help so far. I appreciate it.

                                          1 Reply Last reply Reply Quote 0
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