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Black Screen on Surface Pro 4

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FOG Problems
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  • P
    Psycholiquid Testers
    last edited by Psycholiquid Jul 25, 2016, 1:03 PM Jul 25, 2016, 7:00 PM

    Attempting to register the host I get no screen after choosing Full Registration and Inventory.

    I have tested with other machines and they are working. Not sure if it is running in the background and it is a video issue or if it is bombing out for some reason. Any way to find out?

    0_1469473245055_upload-31561cea-351f-40f5-a168-8bdef1474e23

    1 Reply Last reply Reply Quote 0
    • P
      Psycholiquid Testers
      last edited by Jul 25, 2016, 7:02 PM

      This was working before I updated to the latest trunk so not sure what might have changed. (Updated today. I was about a month or two behind)

      F 1 Reply Last reply Jul 25, 2016, 7:28 PM Reply Quote 0
      • F
        fry_p Moderator @Psycholiquid
        last edited by Jul 25, 2016, 7:28 PM

        @Psycholiquid This is what helped me:

        @Tom-Elliott said in Microsoft Surface Pro 4 Deployment stuck at init.xz:

        Try changing your tftp files with those from:

        https://sourceforge.net/p/freeghost/code/5835/tree/trunk/packages/tftp/

        I don’t know why, but this particular issue seems related to something that I have literally no control over.

        I had the same issues with a Pro 4 either getting stuck at init.xz …OK or a black screen (on RC1 and RC2). The ipxe files in the current release don’t seem to play nice. Give that a try and see what happens. Remember to not move/rename/delete the default.ipxe out of the tftpboot folder (or else you have to reinstall), everything else can be replaced.

        Like open source community computing? Why not do it for a good cause?
        Use your computer/server for humanitarian projects when it is idle!
        https://join.worldcommunitygrid.org?recruiterId=1026912

        P 1 Reply Last reply Jul 25, 2016, 7:30 PM Reply Quote 1
        • P
          Psycholiquid Testers @fry_p
          last edited by Jul 25, 2016, 7:30 PM

          @fry_p Thanks I’ll give tha ta try and report back

          T 1 Reply Last reply Jul 25, 2016, 8:03 PM Reply Quote 0
          • T
            Tom Elliott @Psycholiquid
            last edited by Jul 25, 2016, 8:03 PM

            @Psycholiquid I’ll but the 7156 efi files up on rc-3 so this shouldn’t be an issue anymore.

            Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

            Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

            Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

            W P 2 Replies Last reply Jul 26, 2016, 3:35 AM Reply Quote 0
            • W
              Wayne Workman @Tom Elliott
              last edited by Jul 26, 2016, 3:35 AM

              @Tom-Elliott said in Black Screen on Surface Pro 4:

              @Psycholiquid I’ll but the 7156 efi files up on rc-3 so this shouldn’t be an issue anymore.

              Perhaps even label them differently than just replacing all of them?

              Could call the 7156 ipxe.efi file something like surfspro.efi or ipxe7156.efi ?

              I want to keep the latest efi files, and these ones that work for the surface too.

              If someone ( @Psycholiquid ) could post a complete packet capture of a DHCP conversation with a surface 4, I’ll see what I can do in the way of a vendor class for DHCP.

              Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
              Daily Clean Installation Results:
              https://fogtesting.fogproject.us/
              FOG Reporting:
              https://fog-external-reporting-results.fogproject.us/

              P 1 Reply Last reply Jul 26, 2016, 11:04 AM Reply Quote 0
              • P
                Psycholiquid Testers @Tom Elliott
                last edited by Psycholiquid Jul 26, 2016, 5:03 AM Jul 26, 2016, 11:01 AM

                @Tom-Elliott It worked to switch out the files. Not sure why but it did work.

                1 Reply Last reply Reply Quote 0
                • P
                  Psycholiquid Testers @Wayne Workman
                  last edited by Jul 26, 2016, 11:04 AM

                  @Wayne-Workman said in Black Screen on Surface Pro 4:

                  @Tom-Elliott said in Black Screen on Surface Pro 4:

                  @Psycholiquid I’ll but the 7156 efi files up on rc-3 so this shouldn’t be an issue anymore.

                  Perhaps even label them differently than just replacing all of them?

                  Could call the 7156 ipxe.efi file something like surfspro.efi or ipxe7156.efi ?

                  I want to keep the latest efi files, and these ones that work for the surface too.

                  If someone ( @Psycholiquid ) could post a complete packet capture of a DHCP conversation with a surface 4, I’ll see what I can do in the way of a vendor class for DHCP.

                  Man would love to if I knew how…

                  P 1 Reply Last reply Jul 26, 2016, 11:05 AM Reply Quote 0
                  • P
                    Psycholiquid Testers @Psycholiquid
                    last edited by Jul 26, 2016, 11:05 AM

                    @Psycholiquid said in Black Screen on Surface Pro 4:

                    @Wayne-Workman said in Black Screen on Surface Pro 4:

                    @Tom-Elliott said in Black Screen on Surface Pro 4:

                    @Psycholiquid I’ll but the 7156 efi files up on rc-3 so this shouldn’t be an issue anymore.

                    Perhaps even label them differently than just replacing all of them?

                    Could call the 7156 ipxe.efi file something like surfspro.efi or ipxe7156.efi ?

                    I want to keep the latest efi files, and these ones that work for the surface too.

                    If someone ( @Psycholiquid ) could post a complete packet capture of a DHCP conversation with a surface 4, I’ll see what I can do in the way of a vendor class for DHCP.

                    Man would love to if I knew how…

                    Unless you are talking about Wiresharking the packets between the surface and the fog server. If so I can give that a try today. I did back up the files before I uploaded the other ones.

                    W 1 Reply Last reply Jul 26, 2016, 12:32 PM Reply Quote 0
                    • T
                      Tom Elliott
                      last edited by Jul 26, 2016, 11:45 AM

                      I’ve add the 5835 svn tftp files into the mix but labeled them as 7156 (as that’s the version iPXE files they’re using).

                      There is some change between that commit (starting with sha hash 7156) and current iPXE code that broke the functionality in some way. I haven’t had enough time to troubleshoot or test. So I find it quite nice to be able to have both versions of the files (current, and what works) so at least it reminds me what version worked.

                      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                      Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                      Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                      1 Reply Last reply Reply Quote 1
                      • W
                        Wayne Workman @Psycholiquid
                        last edited by Jul 26, 2016, 12:32 PM

                        @Psycholiquid said in Black Screen on Surface Pro 4:

                        Unless you are talking about Wiresharking the packets between the surface and the fog server. If so I can give that a try today. I did back up the files before I uploaded the other ones.

                        That’s what I’m asking for. Different people have different ways of getting it done. Just a full DHCP conversation is all that is needed.

                        Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
                        Daily Clean Installation Results:
                        https://fogtesting.fogproject.us/
                        FOG Reporting:
                        https://fog-external-reporting-results.fogproject.us/

                        F 1 Reply Last reply Jul 26, 2016, 8:13 PM Reply Quote 0
                        • F
                          fry_p Moderator @Wayne Workman
                          last edited by Jul 26, 2016, 8:13 PM

                          @Wayne-Workman said in Black Screen on Surface Pro 4:

                          @Psycholiquid said in Black Screen on Surface Pro 4:

                          Unless you are talking about Wiresharking the packets between the surface and the fog server. If so I can give that a try today. I did back up the files before I uploaded the other ones.

                          That’s what I’m asking for. Different people have different ways of getting it done. Just a full DHCP conversation is all that is needed.

                          I have some spare time and a surface pro 4 sitting in front of me. I can get you that capture. I’m rusty on Wireshark so it may take a minute lol

                          Like open source community computing? Why not do it for a good cause?
                          Use your computer/server for humanitarian projects when it is idle!
                          https://join.worldcommunitygrid.org?recruiterId=1026912

                          T 1 Reply Last reply Jul 26, 2016, 8:15 PM Reply Quote 0
                          • T
                            Tom Elliott @fry_p
                            last edited by Jul 26, 2016, 8:15 PM

                            @fry_p I don’t understand what DHCP packets are or aren’t going to prove? It’s not failing to see or download or even execute the files. It’s failing to release the file back to allow booting the bzImage/init together.

                            Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                            Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                            Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                            F W 2 Replies Last reply Jul 26, 2016, 8:18 PM Reply Quote 0
                            • F
                              fry_p Moderator @Tom Elliott
                              last edited by Jul 26, 2016, 8:18 PM

                              @Tom-Elliott said in Black Screen on Surface Pro 4:

                              @fry_p I don’t understand what DHCP packets are or aren’t going to prove? It’s not failing to see or download or even execute the files. It’s failing to release the file back to allow booting the bzImage/init together.

                              On the other hand if this is a moot point, I won’t bother. Let me know

                              Like open source community computing? Why not do it for a good cause?
                              Use your computer/server for humanitarian projects when it is idle!
                              https://join.worldcommunitygrid.org?recruiterId=1026912

                              1 Reply Last reply Reply Quote 0
                              • W
                                Wayne Workman @Tom Elliott
                                last edited by Wayne Workman Jul 26, 2016, 3:00 PM Jul 26, 2016, 9:00 PM

                                @Tom-Elliott Tom, I’m wanting the capture in hopes of creating a dhcp class to hand out the specific boot ROM that works with Surface pros, so people don’t have to switch files back and forth. What you’re talking about is a different issue.

                                Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
                                Daily Clean Installation Results:
                                https://fogtesting.fogproject.us/
                                FOG Reporting:
                                https://fog-external-reporting-results.fogproject.us/

                                F 1 Reply Last reply Jul 26, 2016, 9:09 PM Reply Quote 0
                                • F
                                  fry_p Moderator @Wayne Workman
                                  last edited by Jul 26, 2016, 9:09 PM

                                  @Wayne-Workman I’m still up to doing it… If I do this, we would be able to set a class much like my UEFI/BIOS Co-existence on DHCP? I’d like this very much.

                                  Like open source community computing? Why not do it for a good cause?
                                  Use your computer/server for humanitarian projects when it is idle!
                                  https://join.worldcommunitygrid.org?recruiterId=1026912

                                  W 1 Reply Last reply Jul 26, 2016, 9:16 PM Reply Quote 0
                                  • W
                                    Wayne Workman @fry_p
                                    last edited by Jul 26, 2016, 9:16 PM

                                    @fry_p Yeah, like that hopefully. I am not making promises though, but that’s the goal. It all just depends on how the surface identifies itself in the DHCP Discovery packet.

                                    Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
                                    Daily Clean Installation Results:
                                    https://fogtesting.fogproject.us/
                                    FOG Reporting:
                                    https://fog-external-reporting-results.fogproject.us/

                                    F 1 Reply Last reply Jul 26, 2016, 9:27 PM Reply Quote 0
                                    • F
                                      fry_p Moderator @Wayne Workman
                                      last edited by Jul 26, 2016, 9:27 PM

                                      @Wayne-Workman I’m about to leave for the day, But I got a capture of the surface with USB to ethernet adapter and our DHCP server. It’s not much to look at, please let me know if it is not what you are looking for.0_1469568466030_fog surface1.pcapng

                                      Like open source community computing? Why not do it for a good cause?
                                      Use your computer/server for humanitarian projects when it is idle!
                                      https://join.worldcommunitygrid.org?recruiterId=1026912

                                      W 1 Reply Last reply Jul 26, 2016, 9:29 PM Reply Quote 0
                                      • W
                                        Wayne Workman @fry_p
                                        last edited by Jul 26, 2016, 9:29 PM

                                        @fry_p I looked through it, there are no DHCP packets in it. Thanks for trying though. Maybe tomorrow?

                                        Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
                                        Daily Clean Installation Results:
                                        https://fogtesting.fogproject.us/
                                        FOG Reporting:
                                        https://fog-external-reporting-results.fogproject.us/

                                        F 1 Reply Last reply Jul 26, 2016, 9:43 PM Reply Quote 0
                                        • F
                                          fry_p Moderator @Wayne Workman
                                          last edited by fry_p Jul 26, 2016, 3:46 PM Jul 26, 2016, 9:43 PM

                                          @Wayne-Workman said in Black Screen on Surface Pro 4:

                                          @fry_p I looked through it, there are no DHCP packets in it. Thanks for trying though. Maybe tomorrow?

                                          whoops, I needed a refresher on wireshark lol. After some googling, I filtered it to host (IP OF SURFACE) and udp ports 67 or 68 between the DHCP server and the surface

                                          0_1469569393912_fog surface1.pcapng

                                          edit: I’m out of the office tomorrow and the pro 4 i have for testing may be deployed by Thursday

                                          Like open source community computing? Why not do it for a good cause?
                                          Use your computer/server for humanitarian projects when it is idle!
                                          https://join.worldcommunitygrid.org?recruiterId=1026912

                                          W 1 Reply Last reply Jul 26, 2016, 11:18 PM Reply Quote 0
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