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    Capturing image update database failed

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    FOG Problems
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    • Q
      Quazz Moderator @Baessens
      last edited by Quazz

      @Baessens What about the files in /images/dev?

      We can assume credentials are fine; otherwise it would complain about that before being unable to create a file (I assume, could be wrong)

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      • B
        Baessens @Quazz
        last edited by

        @Quazz
        I do have 3 other fog servers who sync the images from this one. Maybe that plays a role somehow?

        What about the files in /images/dev
        babc03c1-9e3c-4970-87c4-9b6167255db9-image.png

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        • S
          Sebastian Roth Moderator
          last edited by

          @Baessens Please post the output of the commands mount and df -h here. Text output or picture will do.

          Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

          Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

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          • B
            Baessens @Sebastian Roth
            last edited by

            @Sebastian-Roth Here you go.

            e0edf85c-9342-44fd-8faa-620e0e2d234c-image.png

            2b97d702-91cb-43d1-9a63-1596b7507aa3-image.png

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            • S
              Sebastian Roth Moderator
              last edited by Sebastian Roth

              @Baessens Thanks for the pictures. Looking good from what I see.

              Weird thing is I don’t have this problem when i capture an image in “legacy mode” on our hyper-v server.

              Is this a different FOG server? I really wonder why it would say Could not create file . in one case but not in the other if this is all on the same FOG server.

              Please move the temporary folders created when capturing last just to make sure:

              mv /images/dev/0800270d1e06 /images/dev/0800270d1e06_old
              mv /images/dev/0800275021ae /images/dev/0800275021ae_old
              

              Do you have SELinux disabled (in case this is a CentOS server)?

              Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

              Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

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              • B
                Baessens @Sebastian Roth
                last edited by Baessens

                @Sebastian-Roth

                0a7687bb-47ac-4b02-9639-007df9f1f0e5-image.png

                It’s an Ubuntu server. (16.04)
                I just tested it and cannot upload an image anymore at all. I have no problem deploying old images.

                I also moved the temporary folders before trying to capture.

                I capture on one fog-server(FOG1) then let it replicate to 3 other FOG servers which are full nodes. Then i just export and import the images list from FOG1 to the others. Maybe there’s a problem over on some other FOG server with creds, i’ll check some things.

                I last uploaded an image on 25th of august, without issues.

                Thanks

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                • B
                  Baessens
                  last edited by Baessens

                  @Sebastian-Roth

                  Also: the /images folder is on a different location(virtual hard drive) then the OS.
                  EDIT: i’m now on 1.5.9 and deleted all the storage nodes. Still same problem.

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                  • S
                    Sebastian Roth Moderator
                    last edited by Sebastian Roth

                    @Baessens Taking another close look at the error message I found that I got the dot at the end of Could not create file. wrong. It’s not the dot marking the current directory but just a full stop at the end of the sentence.

                    Please grab the FTP connection settings (IP: 10.0.0.40, user: fogproject and password) from your /opt/fog/.fogsettings file, connect to your FOG server using any known FTP client program and try create directory /images/dev/0800275021ae and upload a random file to that new directory.

                    Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                    Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                    B 2 Replies Last reply Reply Quote 0
                    • B
                      Baessens @Sebastian Roth
                      last edited by

                      @Sebastian-Roth Thanks for your reply.
                      The password in the /.fogsettings file is different then the one in the GUI under TFTP server.
                      Should i change the one in the GUI to match the one in /.fogsettings?

                      Also i can upload a random file in there.
                      2e464f2a-c414-41b0-a669-fcac02fb6b0c-image.png

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                      • B
                        Baessens @Sebastian Roth
                        last edited by

                        @Sebastian-Roth I can also create a directory and upload a random file into that new dir.

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                        • S
                          Sebastian Roth Moderator
                          last edited by Sebastian Roth

                          @Baessens said in Capturing image update database failed:

                          The password in the /.fogsettings file is different then the one in the GUI under TFTP server.

                          Are the usernames different as well?? When only the password is different we should see a login error in the picture instead of a “Could not create” message I reckon.

                          Please go through this: https://forums.fogproject.org/topic/11203/resyncing-fog-s-service-account-password

                          Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                          Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

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                          • B
                            Baessens @Sebastian Roth
                            last edited by Baessens

                            @Sebastian-Roth
                            92a89930-4109-40fd-9886-bb614d8cec58-image.png

                            It seems to only be the password that is different.
                            i’ll try that resyncing thing too.

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                            • B
                              Baessens
                              last edited by

                              @Sebastian-Roth I am still getting the same error.
                              I might just install a whole new server. Can you think of anything else that might be causing the error?

                              Thanks for all your help allready.

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                              • S
                                Sebastian Roth Moderator
                                last edited by

                                @Baessens Too bad. I usually try to dig into things till I find the root cause of it. Though I understand if this just seems unsolvable.

                                Re-reading most of the topic I saw that you seem to have a subdirectory /images/dev/dev. Though I don’t think this can cause the issue I am wondering where this came from. Please run ls -alR /images/dev/dev and post output here.

                                Meanwhile I am digging through the code to see what else we can try.

                                Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                B 1 Reply Last reply Reply Quote 0
                                • B
                                  Baessens @Sebastian Roth
                                  last edited by

                                  @Sebastian-Roth
                                  Could it have something to do with the SQL creds?

                                  I think it must have happened after an update, either from FOG or Ubuntu.

                                  95542a20-25a8-4884-ab00-730ff232e904-image.png

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                                  • S
                                    Sebastian Roth Moderator
                                    last edited by

                                    @Baessens said in Capturing image update database failed:

                                    Could it have something to do with the SQL creds?

                                    With SQL creds wrong you’d see completely other issues and wouldn’t even be able to schedule a task in the web UI.

                                    I think it must have happened after an update, either from FOG or Ubuntu.

                                    Don’t think I have ever seen this happen from an update. Possibly something you did when moving images to a differnt disk/partition.

                                    Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                    Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                    1 Reply Last reply Reply Quote 0
                                    • S
                                      Sebastian Roth Moderator
                                      last edited by Sebastian Roth

                                      @Baessens Ohhhhhhhh no!!! Why haven’t I noticed this before??? Can’t believe it. The second picture of your initial post actually has the solution to this riddle in it already. Image is named UEFI01/09/20v2004 and as a forward slash is the directory separator on Linux systems it will fail to rename the uploaded image…

                                      Simply use dashes (-) instead of the slash in both the image name and path and I am sure it will upload just fine.

                                      We don’t get that very often and I actually thought we had some kind of regex check in the web UI to prevent from this but seems like I was wrong.

                                      Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                      Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                      B 2 Replies Last reply Reply Quote 2
                                      • B
                                        Baessens @Sebastian Roth
                                        last edited by

                                        @Sebastian-Roth Wow… Good spot! I always use a dash, but for some reason it uses / in the path.
                                        It doesn’t show it in the images list tho, need to click on the image name to actually see it.
                                        I think there is a regex check but only for the image name, not the path. (which is usually the same)

                                        I’ll try it right away.

                                        28326534-646a-4479-a6b8-38c4abe7a295-image.png

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                                        • B
                                          Baessens @Sebastian Roth
                                          last edited by

                                          Works fine now. Thanks @Sebastian-Roth !

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