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    Capturing image update database failed

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    FOG Problems
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    • S
      Sebastian Roth Moderator
      last edited by

      @Baessens Please post the output of the commands mount and df -h here. Text output or picture will do.

      Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

      Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

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      • B
        Baessens @Sebastian Roth
        last edited by

        @Sebastian-Roth Here you go.

        e0edf85c-9342-44fd-8faa-620e0e2d234c-image.png

        2b97d702-91cb-43d1-9a63-1596b7507aa3-image.png

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        • S
          Sebastian Roth Moderator
          last edited by Sebastian Roth

          @Baessens Thanks for the pictures. Looking good from what I see.

          Weird thing is I don’t have this problem when i capture an image in “legacy mode” on our hyper-v server.

          Is this a different FOG server? I really wonder why it would say Could not create file . in one case but not in the other if this is all on the same FOG server.

          Please move the temporary folders created when capturing last just to make sure:

          mv /images/dev/0800270d1e06 /images/dev/0800270d1e06_old
          mv /images/dev/0800275021ae /images/dev/0800275021ae_old
          

          Do you have SELinux disabled (in case this is a CentOS server)?

          Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

          Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

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          • B
            Baessens @Sebastian Roth
            last edited by Baessens

            @Sebastian-Roth

            0a7687bb-47ac-4b02-9639-007df9f1f0e5-image.png

            It’s an Ubuntu server. (16.04)
            I just tested it and cannot upload an image anymore at all. I have no problem deploying old images.

            I also moved the temporary folders before trying to capture.

            I capture on one fog-server(FOG1) then let it replicate to 3 other FOG servers which are full nodes. Then i just export and import the images list from FOG1 to the others. Maybe there’s a problem over on some other FOG server with creds, i’ll check some things.

            I last uploaded an image on 25th of august, without issues.

            Thanks

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            • B
              Baessens
              last edited by Baessens

              @Sebastian-Roth

              Also: the /images folder is on a different location(virtual hard drive) then the OS.
              EDIT: i’m now on 1.5.9 and deleted all the storage nodes. Still same problem.

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              • S
                Sebastian Roth Moderator
                last edited by Sebastian Roth

                @Baessens Taking another close look at the error message I found that I got the dot at the end of Could not create file. wrong. It’s not the dot marking the current directory but just a full stop at the end of the sentence.

                Please grab the FTP connection settings (IP: 10.0.0.40, user: fogproject and password) from your /opt/fog/.fogsettings file, connect to your FOG server using any known FTP client program and try create directory /images/dev/0800275021ae and upload a random file to that new directory.

                Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

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                • B
                  Baessens @Sebastian Roth
                  last edited by

                  @Sebastian-Roth Thanks for your reply.
                  The password in the /.fogsettings file is different then the one in the GUI under TFTP server.
                  Should i change the one in the GUI to match the one in /.fogsettings?

                  Also i can upload a random file in there.
                  2e464f2a-c414-41b0-a669-fcac02fb6b0c-image.png

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                  • B
                    Baessens @Sebastian Roth
                    last edited by

                    @Sebastian-Roth I can also create a directory and upload a random file into that new dir.

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                    • S
                      Sebastian Roth Moderator
                      last edited by Sebastian Roth

                      @Baessens said in Capturing image update database failed:

                      The password in the /.fogsettings file is different then the one in the GUI under TFTP server.

                      Are the usernames different as well?? When only the password is different we should see a login error in the picture instead of a “Could not create” message I reckon.

                      Please go through this: https://forums.fogproject.org/topic/11203/resyncing-fog-s-service-account-password

                      Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                      Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

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                      • B
                        Baessens @Sebastian Roth
                        last edited by Baessens

                        @Sebastian-Roth
                        92a89930-4109-40fd-9886-bb614d8cec58-image.png

                        It seems to only be the password that is different.
                        i’ll try that resyncing thing too.

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                        • B
                          Baessens
                          last edited by

                          @Sebastian-Roth I am still getting the same error.
                          I might just install a whole new server. Can you think of anything else that might be causing the error?

                          Thanks for all your help allready.

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                          • S
                            Sebastian Roth Moderator
                            last edited by

                            @Baessens Too bad. I usually try to dig into things till I find the root cause of it. Though I understand if this just seems unsolvable.

                            Re-reading most of the topic I saw that you seem to have a subdirectory /images/dev/dev. Though I don’t think this can cause the issue I am wondering where this came from. Please run ls -alR /images/dev/dev and post output here.

                            Meanwhile I am digging through the code to see what else we can try.

                            Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                            Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

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                            • B
                              Baessens @Sebastian Roth
                              last edited by

                              @Sebastian-Roth
                              Could it have something to do with the SQL creds?

                              I think it must have happened after an update, either from FOG or Ubuntu.

                              95542a20-25a8-4884-ab00-730ff232e904-image.png

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                              • S
                                Sebastian Roth Moderator
                                last edited by

                                @Baessens said in Capturing image update database failed:

                                Could it have something to do with the SQL creds?

                                With SQL creds wrong you’d see completely other issues and wouldn’t even be able to schedule a task in the web UI.

                                I think it must have happened after an update, either from FOG or Ubuntu.

                                Don’t think I have ever seen this happen from an update. Possibly something you did when moving images to a differnt disk/partition.

                                Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

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                                • S
                                  Sebastian Roth Moderator
                                  last edited by Sebastian Roth

                                  @Baessens Ohhhhhhhh no!!! Why haven’t I noticed this before??? Can’t believe it. The second picture of your initial post actually has the solution to this riddle in it already. Image is named UEFI01/09/20v2004 and as a forward slash is the directory separator on Linux systems it will fail to rename the uploaded image…

                                  Simply use dashes (-) instead of the slash in both the image name and path and I am sure it will upload just fine.

                                  We don’t get that very often and I actually thought we had some kind of regex check in the web UI to prevent from this but seems like I was wrong.

                                  Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                  Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                  B 2 Replies Last reply Reply Quote 2
                                  • B
                                    Baessens @Sebastian Roth
                                    last edited by

                                    @Sebastian-Roth Wow… Good spot! I always use a dash, but for some reason it uses / in the path.
                                    It doesn’t show it in the images list tho, need to click on the image name to actually see it.
                                    I think there is a regex check but only for the image name, not the path. (which is usually the same)

                                    I’ll try it right away.

                                    28326534-646a-4479-a6b8-38c4abe7a295-image.png

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                                    • B
                                      Baessens @Sebastian Roth
                                      last edited by

                                      Works fine now. Thanks @Sebastian-Roth !

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