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Capturing image update database failed

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  • B
    Baessens
    last edited by Baessens Sep 21, 2020, 8:14 AM Sep 21, 2020, 1:45 PM

    @Sebastian-Roth

    Also: the /images folder is on a different location(virtual hard drive) then the OS.
    EDIT: i’m now on 1.5.9 and deleted all the storage nodes. Still same problem.

    1 Reply Last reply Reply Quote 0
    • S
      Sebastian Roth Moderator
      last edited by Sebastian Roth Sep 21, 2020, 1:15 PM Sep 21, 2020, 7:14 PM

      @Baessens Taking another close look at the error message I found that I got the dot at the end of Could not create file. wrong. It’s not the dot marking the current directory but just a full stop at the end of the sentence.

      Please grab the FTP connection settings (IP: 10.0.0.40, user: fogproject and password) from your /opt/fog/.fogsettings file, connect to your FOG server using any known FTP client program and try create directory /images/dev/0800275021ae and upload a random file to that new directory.

      Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

      Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

      B 2 Replies Last reply Sep 22, 2020, 7:34 AM Reply Quote 0
      • B
        Baessens @Sebastian Roth
        last edited by Sep 22, 2020, 7:34 AM

        @Sebastian-Roth Thanks for your reply.
        The password in the /.fogsettings file is different then the one in the GUI under TFTP server.
        Should i change the one in the GUI to match the one in /.fogsettings?

        Also i can upload a random file in there.
        2e464f2a-c414-41b0-a669-fcac02fb6b0c-image.png

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        • B
          Baessens @Sebastian Roth
          last edited by Sep 22, 2020, 11:30 AM

          @Sebastian-Roth I can also create a directory and upload a random file into that new dir.

          1 Reply Last reply Reply Quote 0
          • S
            Sebastian Roth Moderator
            last edited by Sebastian Roth Sep 22, 2020, 5:58 AM Sep 22, 2020, 11:57 AM

            @Baessens said in Capturing image update database failed:

            The password in the /.fogsettings file is different then the one in the GUI under TFTP server.

            Are the usernames different as well?? When only the password is different we should see a login error in the picture instead of a “Could not create” message I reckon.

            Please go through this: https://forums.fogproject.org/topic/11203/resyncing-fog-s-service-account-password

            Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

            Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

            B 1 Reply Last reply Sep 22, 2020, 2:01 PM Reply Quote 0
            • B
              Baessens @Sebastian Roth
              last edited by Baessens Sep 22, 2020, 8:02 AM Sep 22, 2020, 2:01 PM

              @Sebastian-Roth
              92a89930-4109-40fd-9886-bb614d8cec58-image.png

              It seems to only be the password that is different.
              i’ll try that resyncing thing too.

              1 Reply Last reply Reply Quote 0
              • B
                Baessens
                last edited by Sep 22, 2020, 2:41 PM

                @Sebastian-Roth I am still getting the same error.
                I might just install a whole new server. Can you think of anything else that might be causing the error?

                Thanks for all your help allready.

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                • S
                  Sebastian Roth Moderator
                  last edited by Sep 22, 2020, 3:01 PM

                  @Baessens Too bad. I usually try to dig into things till I find the root cause of it. Though I understand if this just seems unsolvable.

                  Re-reading most of the topic I saw that you seem to have a subdirectory /images/dev/dev. Though I don’t think this can cause the issue I am wondering where this came from. Please run ls -alR /images/dev/dev and post output here.

                  Meanwhile I am digging through the code to see what else we can try.

                  Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                  Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                  B 1 Reply Last reply Sep 22, 2020, 3:08 PM Reply Quote 0
                  • B
                    Baessens @Sebastian Roth
                    last edited by Sep 22, 2020, 3:08 PM

                    @Sebastian-Roth
                    Could it have something to do with the SQL creds?

                    I think it must have happened after an update, either from FOG or Ubuntu.

                    95542a20-25a8-4884-ab00-730ff232e904-image.png

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                    • S
                      Sebastian Roth Moderator
                      last edited by Sep 23, 2020, 1:19 PM

                      @Baessens said in Capturing image update database failed:

                      Could it have something to do with the SQL creds?

                      With SQL creds wrong you’d see completely other issues and wouldn’t even be able to schedule a task in the web UI.

                      I think it must have happened after an update, either from FOG or Ubuntu.

                      Don’t think I have ever seen this happen from an update. Possibly something you did when moving images to a differnt disk/partition.

                      Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                      Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                      1 Reply Last reply Reply Quote 0
                      • S
                        Sebastian Roth Moderator
                        last edited by Sebastian Roth Sep 23, 2020, 2:59 PM Sep 23, 2020, 8:59 PM

                        @Baessens Ohhhhhhhh no!!! Why haven’t I noticed this before??? Can’t believe it. The second picture of your initial post actually has the solution to this riddle in it already. Image is named UEFI01/09/20v2004 and as a forward slash is the directory separator on Linux systems it will fail to rename the uploaded image…

                        Simply use dashes (-) instead of the slash in both the image name and path and I am sure it will upload just fine.

                        We don’t get that very often and I actually thought we had some kind of regex check in the web UI to prevent from this but seems like I was wrong.

                        Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                        Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                        B 2 Replies Last reply Sep 24, 2020, 8:03 AM Reply Quote 2
                        • B
                          Baessens @Sebastian Roth
                          last edited by Sep 24, 2020, 8:03 AM

                          @Sebastian-Roth Wow… Good spot! I always use a dash, but for some reason it uses / in the path.
                          It doesn’t show it in the images list tho, need to click on the image name to actually see it.
                          I think there is a regex check but only for the image name, not the path. (which is usually the same)

                          I’ll try it right away.

                          28326534-646a-4479-a6b8-38c4abe7a295-image.png

                          1 Reply Last reply Reply Quote 0
                          • B
                            Baessens @Sebastian Roth
                            last edited by Sep 24, 2020, 1:13 PM

                            Works fine now. Thanks @Sebastian-Roth !

                            1 Reply Last reply Reply Quote 1
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