FOG Client log reporting old RC and odd behavior

[fry_p]

Another known problem PC is reporting RC-13 as the server version and seems to have not checked in since 10/13/16.

------------------------------------------------------------------------------
---------------------------------ClientUpdater--------------------------------
------------------------------------------------------------------------------
 10/13/2016 9:26 AM Client-Info Client Version: 0.11.5
 10/13/2016 9:26 AM Client-Info Client OS:      Windows
 10/13/2016 9:26 AM Client-Info Server Version: 1.3.0-RC-13
 10/13/2016 9:26 AM Middleware::Response Success
------------------------------------------------------------------------------


------------------------------------------------------------------------------
----------------------------------TaskReboot----------------------------------
------------------------------------------------------------------------------
 10/13/2016 9:26 AM Client-Info Client Version: 0.11.5
 10/13/2016 9:26 AM Client-Info Client OS:      Windows
 10/13/2016 9:26 AM Client-Info Server Version: 1.3.0-RC-13
 10/13/2016 9:26 AM Middleware::Response ERROR: Unable to get subsection
 10/13/2016 9:26 AM Middleware::Response ERROR: Object reference not set to an instance of an object.

------------------------------------------------------------------------------
--------------------------------HostnameChanger-------------------------------
------------------------------------------------------------------------------
 10/13/2016 9:26 AM Client-Info Client Version: 0.11.5
 10/13/2016 9:26 AM Client-Info Client OS:      Windows
 10/13/2016 9:26 AM Client-Info Server Version: 1.3.0-RC-13
 10/13/2016 9:26 AM Middleware::Response ERROR: Unable to get subsection
 10/13/2016 9:26 AM Middleware::Response ERROR: Object reference not set to an instance of an object.

------------------------------------------------------------------------------
---------------------------------SnapinClient---------------------------------
------------------------------------------------------------------------------
 10/13/2016 9:26 AM Client-Info Client Version: 0.11.5
 10/13/2016 9:26 AM Client-Info Client OS:      Windows
 10/13/2016 9:26 AM Client-Info Server Version: 1.3.0-RC-13
 10/13/2016 9:26 AM Middleware::Response ERROR: Unable to get subsection
 10/13/2016 9:26 AM Middleware::Response ERROR: Object reference not set to an instance of an object.

------------------------------------------------------------------------------
--------------------------------PrinterManager--------------------------------
------------------------------------------------------------------------------
 10/13/2016 9:26 AM Client-Info Client Version: 0.11.5
 10/13/2016 9:26 AM Client-Info Client OS:      Windows
 10/13/2016 9:26 AM Client-Info Server Version: 1.3.0-RC-13
 10/13/2016 9:26 AM Middleware::Response ERROR: Unable to get subsection
 10/13/2016 9:26 AM Middleware::Response ERROR: Object reference not set to an instance of an object.

------------------------------------------------------------------------------
--------------------------------PowerManagement-------------------------------
------------------------------------------------------------------------------
 10/13/2016 9:26 AM Client-Info Client Version: 0.11.5
 10/13/2016 9:26 AM Client-Info Client OS:      Windows
 10/13/2016 9:26 AM Client-Info Server Version: 1.3.0-RC-13
 10/13/2016 9:26 AM Middleware::Response ERROR: Unable to get subsection
 10/13/2016 9:26 AM Middleware::Response ERROR: Object reference not set to an instance of an object.

------------------------------------------------------------------------------
----------------------------------UserTracker---------------------------------
------------------------------------------------------------------------------
 10/13/2016 9:26 AM Client-Info Client Version: 0.11.5
 10/13/2016 9:26 AM Client-Info Client OS:      Windows
 10/13/2016 9:26 AM Client-Info Server Version: 1.3.0-RC-13
 10/13/2016 9:26 AM Middleware::Response ERROR: Unable to get subsection
 10/13/2016 9:26 AM Middleware::Response ERROR: Object reference not set to an instance of an object.
 10/13/2016 9:26 AM Middleware::Communication URL: http://10.1.106.169/fog/management/index.php?sub=requestClientInfo&configure&newService&json
 10/13/2016 9:26 AM Middleware::Response Success
 10/13/2016 9:26 AM Service ERROR: Invalid promptTime, using default
 10/13/2016 9:26 AM Service Sleeping for 70 seconds

That was the last entry in the client log.

[Joe Schmitt]

@fry_p have you tried resetting encryption data for that host?

[fry_p]

@Joe-Schmitt No luck, still not communicating, last entry still 10/13/16. Do I need to restart the service?

[Joe Schmitt]

@fry_p that’s odd that it’s not logging anything. Can you check if the service is running? If not give it a start and see if it stops itself.

[Wayne Workman]

Also see if the settings.json file inside of c:\ program files x86 \ fog is blank or not…

[fry_p]

@Joe-Schmitt FOG Service is running.

So it seems to start and run on boot ok.

[fry_p]

@Wayne-Workman It is blank. I take it that’s bad…

[Joe Schmitt]

@fry_p Yeah it’s bad. We’re starting to see this bug pop up now. I was hoping it was just a fluke as I am still unsure as what’s causing it.

[fry_p]

@Joe-Schmitt There seems to be no rhyme or reason to which clients this happens to. I am willing to give you any logs you need because this is becoming more and more widespread in the district. Does this explain random reboots?

[Joe Schmitt]

@fry_p for the reboots if the host is truely already on the domain, it may be possible that the server is sending bad data. See my bug report here:

https://github.com/FOGProject/fog-client/issues/76

[Wayne Workman]

@fry_p Is there a bunch of white space inside of settings.json? Mine wasn’t just totally blank but had a bunch of spaces in it.

[Joe Schmitt]

@fry_p I can push out a band-aid in a few hours that’ll prevent any more clients from loosing their settings file. We still need to find out the underlying server issue, but this patch will stop any more damage from being done.

[Wayne Workman]

@Joe-Schmitt How easy would it be to gather every GUID for every version of the new fog client?

[Joe Schmitt]

@Wayne-Workman Why?

[Wayne Workman]

@fry_p This particular computer you pulled the log from in the opening post, is it configured to sleep after a specified time of inactivity? Either through settings you put on the image it uses or via GPO? If so, what is that time length set to?

[Joe Schmitt]

@fry_p could you upload a copy of the blanked setting files along with a hexdump of it?

[fry_p]

@Wayne-Workman @Joe-Schmitt They are configured to never go to sleep or hibernate through group policy. Give me a moment for the settings file.

[fry_p]

@Joe-Schmitt

It says I don’t have enough privileges to upload to the forums.

[Joe Schmitt]

Odd. Could you still include the hexdump? Really that’s all I need.

[fry_p]

@Joe-Schmitt not much to see, flagged it as spam when I tried to copy paste it.