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    FOG Client log reporting old RC and odd behavior

    Scheduled Pinned Locked Moved Solved
    FOG Problems
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    • Wayne WorkmanW
      Wayne Workman
      last edited by Wayne Workman

      @Senior-Developers

      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
      Daily Clean Installation Results:
      https://fogtesting.fogproject.us/
      FOG Reporting:
      https://fog-external-reporting-results.fogproject.us/

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      • fry_pF
        fry_p Moderator
        last edited by

        Another known problem PC is reporting RC-13 as the server version and seems to have not checked in since 10/13/16.

        
        ------------------------------------------------------------------------------
        ---------------------------------ClientUpdater--------------------------------
        ------------------------------------------------------------------------------
         10/13/2016 9:26 AM Client-Info Client Version: 0.11.5
         10/13/2016 9:26 AM Client-Info Client OS:      Windows
         10/13/2016 9:26 AM Client-Info Server Version: 1.3.0-RC-13
         10/13/2016 9:26 AM Middleware::Response Success
        ------------------------------------------------------------------------------
        
        
        ------------------------------------------------------------------------------
        ----------------------------------TaskReboot----------------------------------
        ------------------------------------------------------------------------------
         10/13/2016 9:26 AM Client-Info Client Version: 0.11.5
         10/13/2016 9:26 AM Client-Info Client OS:      Windows
         10/13/2016 9:26 AM Client-Info Server Version: 1.3.0-RC-13
         10/13/2016 9:26 AM Middleware::Response ERROR: Unable to get subsection
         10/13/2016 9:26 AM Middleware::Response ERROR: Object reference not set to an instance of an object.
        
        ------------------------------------------------------------------------------
        --------------------------------HostnameChanger-------------------------------
        ------------------------------------------------------------------------------
         10/13/2016 9:26 AM Client-Info Client Version: 0.11.5
         10/13/2016 9:26 AM Client-Info Client OS:      Windows
         10/13/2016 9:26 AM Client-Info Server Version: 1.3.0-RC-13
         10/13/2016 9:26 AM Middleware::Response ERROR: Unable to get subsection
         10/13/2016 9:26 AM Middleware::Response ERROR: Object reference not set to an instance of an object.
        
        ------------------------------------------------------------------------------
        ---------------------------------SnapinClient---------------------------------
        ------------------------------------------------------------------------------
         10/13/2016 9:26 AM Client-Info Client Version: 0.11.5
         10/13/2016 9:26 AM Client-Info Client OS:      Windows
         10/13/2016 9:26 AM Client-Info Server Version: 1.3.0-RC-13
         10/13/2016 9:26 AM Middleware::Response ERROR: Unable to get subsection
         10/13/2016 9:26 AM Middleware::Response ERROR: Object reference not set to an instance of an object.
        
        ------------------------------------------------------------------------------
        --------------------------------PrinterManager--------------------------------
        ------------------------------------------------------------------------------
         10/13/2016 9:26 AM Client-Info Client Version: 0.11.5
         10/13/2016 9:26 AM Client-Info Client OS:      Windows
         10/13/2016 9:26 AM Client-Info Server Version: 1.3.0-RC-13
         10/13/2016 9:26 AM Middleware::Response ERROR: Unable to get subsection
         10/13/2016 9:26 AM Middleware::Response ERROR: Object reference not set to an instance of an object.
        
        ------------------------------------------------------------------------------
        --------------------------------PowerManagement-------------------------------
        ------------------------------------------------------------------------------
         10/13/2016 9:26 AM Client-Info Client Version: 0.11.5
         10/13/2016 9:26 AM Client-Info Client OS:      Windows
         10/13/2016 9:26 AM Client-Info Server Version: 1.3.0-RC-13
         10/13/2016 9:26 AM Middleware::Response ERROR: Unable to get subsection
         10/13/2016 9:26 AM Middleware::Response ERROR: Object reference not set to an instance of an object.
        
        ------------------------------------------------------------------------------
        ----------------------------------UserTracker---------------------------------
        ------------------------------------------------------------------------------
         10/13/2016 9:26 AM Client-Info Client Version: 0.11.5
         10/13/2016 9:26 AM Client-Info Client OS:      Windows
         10/13/2016 9:26 AM Client-Info Server Version: 1.3.0-RC-13
         10/13/2016 9:26 AM Middleware::Response ERROR: Unable to get subsection
         10/13/2016 9:26 AM Middleware::Response ERROR: Object reference not set to an instance of an object.
         10/13/2016 9:26 AM Middleware::Communication URL: http://10.1.106.169/fog/management/index.php?sub=requestClientInfo&configure&newService&json
         10/13/2016 9:26 AM Middleware::Response Success
         10/13/2016 9:26 AM Service ERROR: Invalid promptTime, using default
         10/13/2016 9:26 AM Service Sleeping for 70 seconds
        

        That was the last entry in the client log.

        Like open source community computing? Why not do it for a good cause?
        Use your computer/server for humanitarian projects when it is idle!
        https://join.worldcommunitygrid.org?recruiterId=1026912

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        • J
          Joe Schmitt Senior Developer
          last edited by

          @fry_p have you tried resetting encryption data for that host?

          Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

          fry_pF 1 Reply Last reply Reply Quote 1
          • fry_pF
            fry_p Moderator @Joe Schmitt
            last edited by

            @Joe-Schmitt No luck, still not communicating, last entry still 10/13/16. Do I need to restart the service?

            Like open source community computing? Why not do it for a good cause?
            Use your computer/server for humanitarian projects when it is idle!
            https://join.worldcommunitygrid.org?recruiterId=1026912

            1 Reply Last reply Reply Quote 0
            • J
              Joe Schmitt Senior Developer
              last edited by

              @fry_p that’s odd that it’s not logging anything. Can you check if the service is running? If not give it a start and see if it stops itself.

              Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

              fry_pF 1 Reply Last reply Reply Quote 0
              • Wayne WorkmanW
                Wayne Workman
                last edited by

                Also see if the settings.json file inside of c:\ program files x86 \ fog is blank or not…

                Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
                Daily Clean Installation Results:
                https://fogtesting.fogproject.us/
                FOG Reporting:
                https://fog-external-reporting-results.fogproject.us/

                fry_pF 1 Reply Last reply Reply Quote 0
                • fry_pF
                  fry_p Moderator @Joe Schmitt
                  last edited by

                  @Joe-Schmitt FOG Service is running.

                  0_1477926344953_fogserv.PNG

                  So it seems to start and run on boot ok.

                  Like open source community computing? Why not do it for a good cause?
                  Use your computer/server for humanitarian projects when it is idle!
                  https://join.worldcommunitygrid.org?recruiterId=1026912

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                  • fry_pF
                    fry_p Moderator @Wayne Workman
                    last edited by

                    @Wayne-Workman It is blank. I take it that’s bad…

                    Like open source community computing? Why not do it for a good cause?
                    Use your computer/server for humanitarian projects when it is idle!
                    https://join.worldcommunitygrid.org?recruiterId=1026912

                    Wayne WorkmanW 1 Reply Last reply Reply Quote 1
                    • J
                      Joe Schmitt Senior Developer
                      last edited by

                      @fry_p Yeah it’s bad. We’re starting to see this bug pop up now. I was hoping it was just a fluke as I am still unsure as what’s causing it.

                      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                      fry_pF 1 Reply Last reply Reply Quote 1
                      • fry_pF
                        fry_p Moderator @Joe Schmitt
                        last edited by

                        @Joe-Schmitt There seems to be no rhyme or reason to which clients this happens to. I am willing to give you any logs you need because this is becoming more and more widespread in the district. Does this explain random reboots?

                        Like open source community computing? Why not do it for a good cause?
                        Use your computer/server for humanitarian projects when it is idle!
                        https://join.worldcommunitygrid.org?recruiterId=1026912

                        Wayne WorkmanW 1 Reply Last reply Reply Quote 0
                        • J
                          Joe Schmitt Senior Developer
                          last edited by

                          @fry_p for the reboots if the host is truely already on the domain, it may be possible that the server is sending bad data. See my bug report here:

                          https://github.com/FOGProject/fog-client/issues/76

                          Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                          1 Reply Last reply Reply Quote 0
                          • Wayne WorkmanW
                            Wayne Workman @fry_p
                            last edited by

                            @fry_p Is there a bunch of white space inside of settings.json? Mine wasn’t just totally blank but had a bunch of spaces in it.

                            Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
                            Daily Clean Installation Results:
                            https://fogtesting.fogproject.us/
                            FOG Reporting:
                            https://fog-external-reporting-results.fogproject.us/

                            1 Reply Last reply Reply Quote 0
                            • J
                              Joe Schmitt Senior Developer
                              last edited by

                              @fry_p I can push out a band-aid in a few hours that’ll prevent any more clients from loosing their settings file. We still need to find out the underlying server issue, but this patch will stop any more damage from being done.

                              Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                              Wayne WorkmanW 1 Reply Last reply Reply Quote 0
                              • Wayne WorkmanW
                                Wayne Workman @Joe Schmitt
                                last edited by

                                @Joe-Schmitt How easy would it be to gather every GUID for every version of the new fog client?

                                Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
                                Daily Clean Installation Results:
                                https://fogtesting.fogproject.us/
                                FOG Reporting:
                                https://fog-external-reporting-results.fogproject.us/

                                1 Reply Last reply Reply Quote 0
                                • J
                                  Joe Schmitt Senior Developer
                                  last edited by

                                  @Wayne-Workman Why?

                                  Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                                  1 Reply Last reply Reply Quote 0
                                  • Wayne WorkmanW
                                    Wayne Workman @fry_p
                                    last edited by Wayne Workman

                                    @fry_p This particular computer you pulled the log from in the opening post, is it configured to sleep after a specified time of inactivity? Either through settings you put on the image it uses or via GPO? If so, what is that time length set to?

                                    Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
                                    Daily Clean Installation Results:
                                    https://fogtesting.fogproject.us/
                                    FOG Reporting:
                                    https://fog-external-reporting-results.fogproject.us/

                                    fry_pF 1 Reply Last reply Reply Quote 0
                                    • J
                                      Joe Schmitt Senior Developer
                                      last edited by

                                      @fry_p could you upload a copy of the blanked setting files along with a hexdump of it?

                                      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                                      fry_pF 1 Reply Last reply Reply Quote 0
                                      • fry_pF
                                        fry_p Moderator @Wayne Workman
                                        last edited by

                                        @Wayne-Workman @Joe-Schmitt They are configured to never go to sleep or hibernate through group policy. Give me a moment for the settings file.

                                        Like open source community computing? Why not do it for a good cause?
                                        Use your computer/server for humanitarian projects when it is idle!
                                        https://join.worldcommunitygrid.org?recruiterId=1026912

                                        1 Reply Last reply Reply Quote 0
                                        • fry_pF
                                          fry_p Moderator @Joe Schmitt
                                          last edited by

                                          @Joe-Schmitt

                                          It says I don’t have enough privileges to upload to the forums.

                                          Like open source community computing? Why not do it for a good cause?
                                          Use your computer/server for humanitarian projects when it is idle!
                                          https://join.worldcommunitygrid.org?recruiterId=1026912

                                          1 Reply Last reply Reply Quote 0
                                          • J
                                            Joe Schmitt Senior Developer
                                            last edited by Joe Schmitt

                                            Odd. Could you still include the hexdump? Really that’s all I need.

                                            Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                                            fry_pF 1 Reply Last reply Reply Quote 0
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