FOG client : printer from master appears on all client

[Wayne Workman]

We need the fog log from the computer.

[Matthieu Jacquart]

I’ve got this after deployment

------------------------------------------------------------------------------
--------------------------------PrinterManager--------------------------------
------------------------------------------------------------------------------
 23/08/2016 13:18 Client-Info Client Version: 0.11.5
 23/08/2016 13:18 Client-Info Client OS:      Windows
 23/08/2016 13:18 Client-Info Server Version: 1.3.0-RC-8
 23/08/2016 13:18 Middleware::Response Success
 23/08/2016 13:18 PrinterManager Getting installed printers
 23/08/2016 13:18 PrinterManager Adding printers
 23/08/2016 13:18 PrinterManager \\impression\s101laser1 has already been configured
------------------------------------------------------------------------------

And 1 hour later

------------------------------------------------------------------------------
--------------------------------PrinterManager--------------------------------
------------------------------------------------------------------------------
 24/08/2016 16:34 Client-Info Client Version: 0.11.5
 24/08/2016 16:34 Client-Info Client OS:      Windows
 24/08/2016 16:34 Client-Info Server Version: 1.3.0-RC-8
 24/08/2016 16:34 Middleware::Response Module is disabled on the host
 24/08/2016 16:34 PrinterManager Getting installed printers
------------------------------------------------------------------------------

Printers don’t delete automatically and even if I delete them, reboot, then they’re come back !

[Wayne Workman]

Pinging @Joe-Schmitt about this one.

[Matthieu Jacquart]

@Joe-Schmitt Any news about this ?
I’ve got another image with same problem, 3 times same network printer, and if I delete them it appears few seconds later…

[Wayne Workman]

@Matthieu-Jacquart For now, download the image to a computer, un-associate all fog printers and let the fog client delete them (do not do it manually). Then re-upload to a new image with a new name (so you don’t overwrite you’re old one).

Then try to deploy this new image, see if you still have the issue.

Also, re-pinging @Joe-Schmitt about what to do with all the other existing deployments.

Also, this line from your log:

24/08/2016 16:34 Middleware::Response Module is disabled on the host

That would tell me that printer management is disabled on that computer. I would check that out. Set it to “FOG Managed Printers” and see if it’s fixed.

[Matthieu Jacquart]

@Wayne-Workman Some tests :

• I enable printer manager service on these hosts and set it to Fog management printer, with no printer, but even after client reboot S101Laser1 always appears twice…
• I deployed image on another host with no printer, but these 2 printers always appears, so if I upload image theses printers will stay in image…

Maybe registry entry to modify/delete for these printers ?

[Tom Elliott]

@Matthieu-Jacquart is this really due to the fog client? If you disable the client and remove these printers and the host does the printers still appear?

[Matthieu Jacquart]

@Tom-Elliott Ok I found problem, printer s101laser1 was stored in registry HKCU/printers and HKU/printers, so it appeared twice…
If i removed these registry key it’s all good, now the problem is : if an image is built on host with network printer associate, this printer stay in registry, and I have to delete it manually on each computer…

[Wayne Workman]

@Matthieu-Jacquart You could write a batch file that deletes that 2nd key, and deploy it with snapins.

[Tom Elliott]

bump, I’m still guessing this issue is still happening?

[Wayne Workman]

In here, there’s a powershell script that you can use as a snapin that deletes all IP printers and IP ports. I’d only advise this if all your IP printers are managed by FOG already, as the FOG client would just re-add them back after this runs.
https://forums.fogproject.org/topic/8406/fog-client-printer-not-displaying

[Matthieu Jacquart]

@Tom-Elliott Yes problem persist, so I clean registry manually to delete those printers, and after it seems ok…
But it’s not convenient at all !

@Wayne-Workman Problem is I only use network shared printer (no ip printers)

[Tom Elliott]

@Matthieu-Jacquart Just guessing this still happens? (Trying to keep unsolved bugs to the first page so we don’t “lose” them).

[Matthieu Jacquart]

@Tom-Elliott I think you can close, I had to clean registry on these computers but when my image is clean deployment is ok.