FOG Client 0.11.3 - no config.json file

[Wayne Workman]

The fog client thinks my config.json file doesn’t exist, but it does. I don’t know what I’m doing wrong. I’m trying to deploy SmartNotebook 2016 as MSI + MST, and I do have an MST file in there, too.

@Senior-Developers

------------------------------------------------------------------------------
---------------------------------SnapinClient---------------------------------
------------------------------------------------------------------------------
 7/15/2016 1:13 PM Client-Info Client Version: 0.11.3
 7/15/2016 1:13 PM Client-Info Client OS:      Windows
 7/15/2016 1:13 PM Client-Info Server Version: 8609
 7/15/2016 1:13 PM Middleware::Response Success
 7/15/2016 1:13 PM SnapinClient Snapin Found:
 7/15/2016 1:13 PM SnapinClient     ID: 4908
 7/15/2016 1:13 PM SnapinClient     Name: SmartNotebook2016
 7/15/2016 1:13 PM SnapinClient     Created: 2016-07-15 13:12:50
 7/15/2016 1:13 PM SnapinClient     Action: 
 7/15/2016 1:13 PM SnapinClient     Hide: False
 7/15/2016 1:13 PM SnapinClient     TimeOut: 0
 7/15/2016 1:13 PM SnapinClient     RunWith: 
 7/15/2016 1:13 PM SnapinClient     RunWithArgs: 
 7/15/2016 1:13 PM SnapinClient     File: SmartNotebook2016.zip
 7/15/2016 1:13 PM SnapinClient     Args: 
 7/15/2016 1:13 PM Middleware::Communication Download: http://10.2.1.11/fog/service/snapins.file.php?mac=90:B1:1C:98:03:8C||00:00:00:00:00:00:00:E0&taskid=4908
 7/15/2016 1:13 PM SnapinClient C:\Program Files (x86)\FOG\tmp\SmartNotebook2016.zip
 7/15/2016 1:13 PM SnapinClient Processing SnapinPack SmartNotebook2016.zip
 7/15/2016 1:13 PM SnapinClient Extracting SnapinPack
 7/15/2016 1:13 PM SnapinClient Reading SnapinPack configuration
 7/15/2016 1:13 PM SnapinClient ERROR: Invalid snapin object, no config.json
 7/15/2016 1:13 PM Middleware::Communication URL: http://10.2.1.11/fog/service/snapins.checkin.php?taskid=4908&exitcode=-1&mac=90:B1:1C:98:03:8C||00:00:00:00:00:00:00:E0&newService&json
------------------------------------------------------------------------------

0_1468606597221_fog.log

[Wayne Workman]

I would almost think it’s not downloading the .zip file from the fog server at all. I kept a close eye on task manager’s network performance. You would think a 2+ GB zip file would cause a significant spike for a minute. It never did.

[Tom Elliott]

I could be wrong but I think the config.json is to go into the snapin zip file, not the config.json IS the snapin.

[Wayne Workman]

@Tom-Elliott It’s in the zip file, in the root of the zip file. Look at the screenshot above.

[Tom Elliott]

SO … what do you mean? If you see the file in there, what’s not working?

[Wayne Workman]

@Tom-Elliott The above picture is the innards of the zip file that I uploaded - the fog client doesn’t appear to be downloading anything at all. The log is attached.

[Tom Elliott]

@Wayne-Workman I think my confusion is that the zip file should already contain what’s needed. So if the client has the zip the file has already been downloaded. Errors after that I’m not aware of sorry.

[Wayne Workman]

@Tom-Elliott The client doesn’t have the zip file.

I built the snapin on the computer in the screen shot. The zip file is on my desktop. I opened it to show that it does have a config.json file there.

The client did not download the .zip file. It’s about 2.5GB - I would have saw that on this computer’s network activity.

[Joe Schmitt]

@Wayne-Workman is your FOG Server 32 or 64 bit?

[Wayne Workman]

@Joe-Schmitt at work, 64 bit. It has 4 cores assigned, running Fedora 21.

[Tom Elliott]

@Wayne-Workman I suspect this is a filesize issue, though I don’t know for sure.

I’ve updated the codebase to be more agnostic toward architecture but I don’t know if this will help for this particular issue.

It certains does seem odd of a problem. Maybe you can try to download the file the same way the client attempts? Does require a bit of work to get right but should work once we get done.

[Wayne Workman]

@Tom-Elliott I would just use the link in the log right? I guess the ID would need added by 1 after a failed deployment and redeployment, with the client turned off.

[Wayne Workman]

Figured out why there was no spike in network traffic, the file was zero size.
FYI, I ran this ls command AFTER I went into the smart notebook snapin, clicked delete, and checked the box to delete files as well. So FOG 1.3.0 RC1 isn’t deleting snapins. I don’t see anything relevant in the apache error logs.

[root@mb-fog snapins]# ls -laht /opt/fog/snapins/
total 395M
drwxrwxr-x. 3 fog  apache 4.0K Jul 19 12:21 .
drwxr-xr-x. 5 root root   4.0K Jul 19 07:17 ..
-rwxrwxr-x. 1 fog  apache    0 Jul 15 13:01 Smart Notebook 2016.zip
-rwxrwxr-x. 1 fog  apache   51 Jul 12 07:13 Set_Timezone.bat
-rwxrwxr-x. 1 fog  apache  51M Jul  6 09:56 googlechromestandaloneenterprise64.msi
-rwxrwxr-x. 1 fog  apache 5.7M Jun 30 12:26 MerakiSM-Agent-mb.msi
-rwxrwxr-x. 1 fog  apache 254M Jun 30 09:17 avast-install-mb-domain.exe
-rwxrwxr-x. 1 fog  apache 2.8K May 27 10:09 Apply-Default-Profile-args.bat
-rwxrwxr-x. 1 fog  apache 2.9K May 18 12:27 DeployProfile.bat
-rwxrwxr-x. 1 fog  apache  45M May  6 07:40 googlechromestandaloneenterprise.msi
-rwxrwxr-x. 1 fog  apache  21M Mar 15 07:48 install_flash_player_21_plugin.msi
-rwxrwxr-x. 1 fog  apache  20M Mar 15 07:32 install_flash_player_21_active_x.msi
drwxrwxr-x. 3 fog  apache 4.0K Feb 25 08:44 ssl
[root@mb-fog snapins]#

I wonder if it’s due to the space in the filename?

[Wayne Workman]

I’m attempting to re-do the snapin now.

[Tom Elliott]

Don’t lie.

I just tested running 1.3.0-RC-1 deleting snapins works fine to remove files.

[Wayne Workman]

@Tom-Elliott It didn’t delete it. Note the space in the file name.

[Wayne Workman]

Well, this is highly interesting. I just re-built the snapin pack to use the new format, set it up in the GUI, and clicked add. I watched the percent count up in the bottom left of Chrome for the upload. After it got done, this is all that appears in /opt/fog/snapins

[root@mb-fog snapins]# ls -la
total 317304
drwxrwxr-x. 3 fog  apache      4096 Jul 19 12:46 .
drwxr-xr-x. 5 root root        4096 Jul 19 07:17 ..
-rwxrwxr-x. 1 fog  apache 266245249 Jun 30 09:17 avast-install-mb-domain.exe
-rwxrwxr-x. 1 fog  apache  52764672 Jul  6 09:56 googlechromestandaloneenterprise64.msi
-rwxrwxr-x. 1 fog  apache   5885952 Jun 30 12:26 MerakiSM-Agent-mb.msi
-rwxrwxr-x. 1 fog  apache        51 Jul 12 07:13 Set_Timezone.bat
-rwxr-xr-x. 1 fog  fog            0 Jul 19 12:46 SmartNotebook2016.zip
drwxrwxr-x. 3 fog  apache      4096 Feb 25 08:44 ssl
[root@mb-fog snapins]#

[Wayne Workman]

Just confirmed that my server, Fedora 21, is 64 bit:

[root@mb-fog snapins]# arch
x86_64
[root@mb-fog snapins]#

[Wayne Workman]

Found some ftp logs in /var/log, they also show the 0 file size. Still digging…

cat /var/log/xferlog-20160718

Fri Jul 15 11:25:32 2016 5 10.2.1.11 266245249 /opt/fog/snapins/avast-install-mb-domain.exe b _ o r fog ftp 0 * c
Fri Jul 15 11:25:34 2016 11 10.2.1.11 266245249 /opt/fog/snapins/avast-install-mb-domain.exe b _ o r fog ftp 0 * c
Fri Jul 15 11:26:03 2016 3 10.2.1.11 266245249 /opt/fog/snapins/avast-install-mb-domain.exe b _ o r fog ftp 0 * c
Fri Jul 15 11:27:05 2016 1 10.2.1.11 5885952 /opt/fog/snapins/MerakiSM-Agent-mb.msi b _ o r fog ftp 0 * c
Fri Jul 15 11:27:11 2016 3 10.2.1.11 5885952 /opt/fog/snapins/MerakiSM-Agent-mb.msi b _ o r fog ftp 0 * c
Fri Jul 15 11:27:41 2016 3 10.2.1.11 5885952 /opt/fog/snapins/MerakiSM-Agent-mb.msi b _ o r fog ftp 0 * c
Fri Jul 15 13:01:11 2016 1 10.2.1.11 0 /opt/fog/snapins/Smart_Notebook_2016.zip b _ i r fog ftp 0 * c
Fri Jul 15 13:03:16 2016 1 10.2.1.11 0 /opt/fog/snapins/Smart_Notebook_2016.zip b _ o r fog ftp 0 * c
Fri Jul 15 13:12:31 2016 1 10.2.1.11 0 /opt/fog/snapins/SmartNotebook2016.zip b _ i r fog ftp 0 * c
Fri Jul 15 13:13:59 2016 1 10.2.1.11 0 /opt/fog/snapins/SmartNotebook2016.zip b _ o r fog ftp 0 * c
Fri Jul 15 14:38:16 2016 6 10.2.1.11 266245249 /opt/fog/snapins/avast-install-mb-domain.exe b _ o r fog ftp 0 * c
Fri Jul 15 14:39:48 2016 1 10.2.1.11 5885952 /opt/fog/snapins/MerakiSM-Agent-mb.msi b _ o r fog ftp 0 * c
Fri Jul 15 15:04:09 2016 3 10.2.1.11 266245249 /opt/fog/snapins/avast-install-mb-domain.exe b _ o r fog ftp 0 * c
Fri Jul 15 15:06:05 2016 1 10.2.1.11 5885952 /opt/fog/snapins/MerakiSM-Agent-mb.msi b _ o r fog ftp 0 * c

[Junkhacker]

i had an issue similar if not identical a while back. it went away after updating to a newer build, so i assumed it was a bug that was fixed. creating a snapin would create a 0 length file with the name, but obviously didn’t actually upload the file to the server. i don’t remember much more details than that, it was a week or two ago.