Printer doesn't appear
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Hi,
Problem on few computers, printer doesn’t appear in control panel whereas everything seems ok in fog interface
For example on computer S109P02
Its neighbour S109P01 as same parameters and printer appear in control panelFog.log give me that :
------------------------------------------------------------------------------ --------------------------------PrinterManager-------------------------------- ------------------------------------------------------------------------------ 25/05/2016 13:52 Client-Info Version: 0.9.10 25/05/2016 13:52 PrinterManager Running... 25/05/2016 13:52 Middleware::Communication URL: http://192.168.10.60/fog/service/servicemodule-active.php?moduleid=printermanager&mac=B0:83:FE:94:98:91|&newService=1 25/05/2016 13:52 Middleware::Communication Response: Success 25/05/2016 13:52 Middleware::Communication URL: http://192.168.10.60/fog/service/Printers.php?mac=B0:83:FE:94:98:91|&newService=1 25/05/2016 13:52 Middleware::Communication Response: Success 25/05/2016 13:52 PrinterManager Creating list of printers 25/05/2016 13:52 PrinterManager Creating printer objects 25/05/2016 13:52 Middleware::Communication URL: http://192.168.10.60/fog/service/Printers.php?id=37&mac=B0:83:FE:94:98:91|&newService=1 25/05/2016 13:52 Middleware::Communication Response: Success 25/05/2016 13:52 Middleware::Communication URL: http://192.168.10.60/fog/service/printerlisting.php?newService=1 25/05/2016 13:52 Middleware::Communication Response: Success 25/05/2016 13:52 Printer Removing printer: \\impression\s101laser1 25/05/2016 13:52 PrinterManager Adding printers 25/05/2016 13:52 PrinterManager \\impression\S109Laser1 already exists ------------------------------------------------------------------------------Strange because there is no “s101laser1” printer mapped on these computers !
And same problem on another room with another printer… some computers are ok but not all, and they have all same parameters !
Thanks for help, it’s annoying for users…
Matthieu
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@Raymond-Bell yes but for some users there is also a GPO adding another shared printer, so I don’t want for them that only one printer appears.
But with last test it seems ok.
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@Matthieu-Jacquart
Or you can try clicking (Only Assigned Printers) on that computer and it will delete everything except the printer you want to add…
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@Joe-Schmitt test on another machine : works great ! change printer, return to previous one : only the good printer is mapped.
You can close the topic ;) Thanks a lot !
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@Joe-Schmitt Ok, I’m going to make test on another machine, I’ll give you result in 5 minutes ;)
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Is this the same machine that you screenshotted earlier? If so once again, these are leftovers from 0.11.0
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@Joe-Schmitt Euh, I don’t know, I just made change on client, I remove S072Laser1 to add S081Laser1, and there’s the result : still 3 times S081Laser1 and S072LAser1 is not removed automatically.
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Does this mean we can finally mark this thread as solved?
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@Joe-Schmitt OK OK ! My fault, I made modifications on my print server and had to reboot it.
After server reboot everything seems fine ;)
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That means windows couldn’t add your network printer. Are you sure you can even add it manually?
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@Joe-Schmitt Ok, I removed multiple printers from client, change printer in fog for this client (remove S081Laser1 and add S072Laser1), reboot client, and I’ve got this :
------------------------------------------------------------------------------ --------------------------------PrinterManager-------------------------------- ------------------------------------------------------------------------------ 22/06/2016 13:54 Client-Info Client Version: 0.11.1 22/06/2016 13:54 Client-Info Client OS: Windows 22/06/2016 13:54 Client-Info Server Version: 8169 22/06/2016 13:54 Middleware::Response Success 22/06/2016 13:54 PrinterManager Getting installed printers 22/06/2016 13:55 PrinterManager Adding printers 22/06/2016 13:55 Printer Adding: \\impression\s072laser1 22/06/2016 13:55 Printer --> IP = 22/06/2016 13:55 Printer --> Port = 22/06/2016 13:55 Printer --> File = 22/06/2016 13:55 Printer --> Config = 22/06/2016 13:55 Printer --> Model = 22/06/2016 13:55 PrinterManager PrintUI return code = 0 22/06/2016 13:55 PrinterManager Invoking add \\impression\s072laser1 for all users 22/06/2016 13:55 PrinterManager PrintUI has not finished in a timely fashion, abandoning process 22/06/2016 13:55 PrinterManager Restarting spooler ------------------------------------------------------------------------------------------------------------------------------------------------------------ --------------------------------PrinterManager-------------------------------- ------------------------------------------------------------------------------ 22/06/2016 13:58 Client-Info Client Version: 0.11.1 22/06/2016 13:58 Client-Info Client OS: Windows 22/06/2016 13:58 Client-Info Server Version: 8169 22/06/2016 13:58 Middleware::Response Success 22/06/2016 13:58 PrinterManager Getting installed printers 22/06/2016 13:58 PrinterManager Adding printers 22/06/2016 13:58 PrinterManager \\impression\s072laser1 has already been configured ------------------------------------------------------------------------------and :
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Those are leftovers from when 0.11.0 messed up. Looking at the logs 0.11.1 is running perfectly. Try adding a different printer / manualy removing this extra ones / unassigning that printer from the host / restarting the computer. (Basically just try any of them).
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@Joe-Schmitt It’s better but not perfect ;)
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v0.11.1 of the client has been released and addresses this new issue. Can you test when you have a chance?
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@Matthieu-Jacquart please upload the entire fog.log from the computer with multiple instances of the same printer.
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@Joe-Schmitt Oh I didn’t notice the “-”… Try with IP adress, it’s ok for installing new client.
But bad news, after 5 minutes I’ve got this :
EDIT : checking on other classroom, on 2 computers, this time printer appears… but 4 times !
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@Matthieu-Jacquart those logs indicate older versions of the client. It should also be noted, as described the changelog, the new default server address is fogserver, not fog-server. This is for people who transition from the legacy client, where fogserver was also the default.
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@Joe-Schmitt Hi,
Just tried to install it but I’ve got error “unable to install CA certificate”
And in fog.log
------------------------------------------------------------------------------ --------------------------------Authentication-------------------------------- ------------------------------------------------------------------------------ 01/06/2016 11:11 Client-Info Version: 0.9.10 01/06/2016 11:11 Middleware::Communication URL: http://192.168.10.60/fog/management/other/ssl/srvpublic.crt 01/06/2016 11:11 Data::RSA ERROR: Could not verify certificate is from CA 01/06/2016 11:11 Data::RSA ERROR: La valeur ne peut pas être null. Nom du paramètre : certificate 01/06/2016 11:11 Middleware::Authentication ERROR: Could not authenticate 01/06/2016 11:11 Middleware::Authentication ERROR: Certificate is not from FOG CA 01/06/2016 11:11 Service Sleeping for 120 secondsOr
------------------------------------------------------------------------------ ----------------------------------UserTracker--------------------------------- ------------------------------------------------------------------------------ 20/06/2016 08:21 Client-Info Client Version: 0.10.6 20/06/2016 08:21 Client-Info Client OS: Windows 20/06/2016 08:21 Client-Info Server Version: 8169 20/06/2016 08:21 Middleware::Response ERROR: Unable to get subsection 20/06/2016 08:21 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet. ------------------------------------------------------------------------------ 20/06/2016 08:21 Middleware::Communication URL: http://fog-server/fog/management/index.php?sub=requestClientInfo&configure&newService&json 20/06/2016 08:21 Middleware::Response Success 20/06/2016 08:21 Service Sleeping for 79 seconds 20/06/2016 08:22 Middleware::Communication URL: http://fog-server/fog/management/index.php?sub=requestClientInfo&mac=B0:83:FE:94:74:BC&newService&json 20/06/2016 08:22 Middleware::Authentication Waiting for authentication timeout to pass 20/06/2016 08:23 Middleware::Communication Download: http://fog-server/fog/management/other/ssl/srvpublic.crt 20/06/2016 08:23 Middleware::Authentication ERROR: Could not authenticate 20/06/2016 08:23 Middleware::Authentication ERROR: La valeur ne peut pas être null. Nom du paramètre : authority 20/06/2016 08:23 Middleware::Response Success 20/06/2016 08:23 Middleware::Communication URL: http://fog-server/fog/service/getversion.php?clientver&newService&json 20/06/2016 08:23 Middleware::Communication URL: http://fog-server/fog/service/getversion.php?newService&json 20/06/2016 08:23 Service Creating user agent cache 20/06/2016 08:23 Middleware::Response ERROR: Unable to get subsection 20/06/2016 08:23 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet. 20/06/2016 08:23 Middleware::Response ERROR: Unable to get subsection 20/06/2016 08:23 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
