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    FOG service on 0.10.6 not restarting after reboot

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    FOG Problems
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    • JJ FullmerJ
      JJ Fullmer Testers @JJ Fullmer
      last edited by

      @Arrowhead-IT said in FOG service on 0.10.6 not restarting after reboot:

      I have one optiplex 790. So I’ll do some checking on that computer to see if perhaps this is happening and I missed something.

      Well poo. Mine is doing the same thing…
      @Jbob

      I checked it and the fog service was stopped. Which it did mid-update from .9.12 to .10.5. I started it and then after a couple minutes it updated itself to .10.6. Gave it a reboot and the service did not start. Checking this one another computer I’m testing. An Intel Computer Stick that I did a fresh install of windows 10 32 bit enterprise. The fog client is already on it and joined it to the domain. Checking that to see if I can isolate the issue.

      Have you tried the FogApi powershell module? It's pretty cool IMHO
      https://github.com/darksidemilk/FogApi
      https://fogapi.readthedocs.io/en/latest/
      https://www.powershellgallery.com/packages/FogApi
      https://forums.fogproject.org/topic/12026/powershell-api-module

      JJ FullmerJ 1 Reply Last reply Reply Quote 0
      • JJ FullmerJ
        JJ Fullmer Testers @JJ Fullmer
        last edited by

        On the fresh install of windows 10 32 bit LTSB it works perfectly fine.

        The other computer is a CB image, is it possible that this is a problem from a recent windows 10 update?

        Have you tried the FogApi powershell module? It's pretty cool IMHO
        https://github.com/darksidemilk/FogApi
        https://fogapi.readthedocs.io/en/latest/
        https://www.powershellgallery.com/packages/FogApi
        https://forums.fogproject.org/topic/12026/powershell-api-module

        1 Reply Last reply Reply Quote 0
        • T
          tmerrick
          last edited by

          Mine definitely fails during the imaging process. The delayed start seems to make it work, but this is not a fix.

          The image is definitely up to date and may have the dreaded 1511 upgrade installed. I have not been able to tell if it does or not. It is not showing up under windows updates.

          JJ FullmerJ 1 Reply Last reply Reply Quote 0
          • JJ FullmerJ
            JJ Fullmer Testers @tmerrick
            last edited by

            @tmerrick Where did you get the windows 10 installation disk from? I’m assuming the windows volume licensing service center?
            If you don’t use the LTSB version, then the 1511 update is included in the install in all it’s default app resetting glory.

            Have you tried the FogApi powershell module? It's pretty cool IMHO
            https://github.com/darksidemilk/FogApi
            https://fogapi.readthedocs.io/en/latest/
            https://www.powershellgallery.com/packages/FogApi
            https://forums.fogproject.org/topic/12026/powershell-api-module

            JJ FullmerJ 1 Reply Last reply Reply Quote 0
            • JJ FullmerJ
              JJ Fullmer Testers @JJ Fullmer
              last edited by

              The more I’m looking into to whether or not this is happening, the more I am seeing it happen on any computer with the latest updates and on the windows 10 1511 upgrade.

              There was another program I have called papervision that stopped working on the latest version too. It worked perfectly fine before, but suddenly it can’t communicate with web browsers. Just giving another example of windows 10 updates breaking programs that were working before. At least they give the option to defer upgrades via group policy.

              Perhaps setting the fog service to delayed start is not to bad of a workaround?

              Have you tried the FogApi powershell module? It's pretty cool IMHO
              https://github.com/darksidemilk/FogApi
              https://fogapi.readthedocs.io/en/latest/
              https://www.powershellgallery.com/packages/FogApi
              https://forums.fogproject.org/topic/12026/powershell-api-module

              1 Reply Last reply Reply Quote 0
              • JJ FullmerJ
                JJ Fullmer Testers
                last edited by

                @Jbob @tmerrick
                I found something in the event viewer
                Event 7009 A timeout was reached (30000 milliseconds) while waiting for the FOGService service to connect.
                followed by
                Event 7000 The FOGService service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.

                In the services console their are options for automatic recovery that we can try. I hadn’t noticed these before, perhaps they’re new? Either way I’m giving a 3 time minute delay a try.
                0_1463526438059_Capture.PNG

                Have you tried the FogApi powershell module? It's pretty cool IMHO
                https://github.com/darksidemilk/FogApi
                https://fogapi.readthedocs.io/en/latest/
                https://www.powershellgallery.com/packages/FogApi
                https://forums.fogproject.org/topic/12026/powershell-api-module

                JJ FullmerJ 1 Reply Last reply Reply Quote 0
                • JJ FullmerJ
                  JJ Fullmer Testers @JJ Fullmer
                  last edited by

                  @Arrowhead-IT The recovery options didn’t seem to do anything. Setting to delayed start seems to do the trick.

                  Have you tried the FogApi powershell module? It's pretty cool IMHO
                  https://github.com/darksidemilk/FogApi
                  https://fogapi.readthedocs.io/en/latest/
                  https://www.powershellgallery.com/packages/FogApi
                  https://forums.fogproject.org/topic/12026/powershell-api-module

                  JJ FullmerJ 1 Reply Last reply Reply Quote 0
                  • JJ FullmerJ
                    JJ Fullmer Testers @JJ Fullmer
                    last edited by

                    @Arrowhead-IT @jbob Scratch that, delayed start didn’t do the trick and I have discovered this issue happens on all windows 10 x64 1511 computers. Why oh why did I not just use LTSB to begin with?

                    Have you tried the FogApi powershell module? It's pretty cool IMHO
                    https://github.com/darksidemilk/FogApi
                    https://fogapi.readthedocs.io/en/latest/
                    https://www.powershellgallery.com/packages/FogApi
                    https://forums.fogproject.org/topic/12026/powershell-api-module

                    JJ FullmerJ 1 Reply Last reply Reply Quote 0
                    • JJ FullmerJ
                      JJ Fullmer Testers @JJ Fullmer
                      last edited by

                      @Arrowhead-IT What’s interesting is that on delayed start the Fog service may not start, but the fog user service and the fog tray pop up no problem.
                      With delayed start there is nothing in the event viewer concerning the fogservice, it simply never started.

                      Have you tried the FogApi powershell module? It's pretty cool IMHO
                      https://github.com/darksidemilk/FogApi
                      https://fogapi.readthedocs.io/en/latest/
                      https://www.powershellgallery.com/packages/FogApi
                      https://forums.fogproject.org/topic/12026/powershell-api-module

                      1 Reply Last reply Reply Quote 0
                      • J
                        Joe Schmitt Senior Developer
                        last edited by

                        Does the issue present itself when you re-install the client on the machine (be sure to reset encryption data when doing so) with this update?

                        Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                        JJ FullmerJ 1 Reply Last reply Reply Quote 0
                        • JJ FullmerJ
                          JJ Fullmer Testers @Joe Schmitt
                          last edited by

                          @Jbob You’d think I would have tried that since I suggested it to this guy, but I have not tried that because I am dumb.

                          Have you tried the FogApi powershell module? It's pretty cool IMHO
                          https://github.com/darksidemilk/FogApi
                          https://fogapi.readthedocs.io/en/latest/
                          https://www.powershellgallery.com/packages/FogApi
                          https://forums.fogproject.org/topic/12026/powershell-api-module

                          JJ FullmerJ 1 Reply Last reply Reply Quote 1
                          • Wayne WorkmanW
                            Wayne Workman
                            last edited by

                            I’ve actually been noticing that the fog client isn’t starting for me in Win10. I didn’t think anything of it, because manually starting the service works… I’ll have to look into that.

                            Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
                            Daily Clean Installation Results:
                            https://fogtesting.fogproject.us/
                            FOG Reporting:
                            https://fog-external-reporting-results.fogproject.us/

                            1 Reply Last reply Reply Quote 0
                            • JJ FullmerJ
                              JJ Fullmer Testers @JJ Fullmer
                              last edited by

                              @jbob A re-install of the service appears to work. Should the service not be installed in the image for windows 10 and just be added as part of a firstlogon/sysprep type script?

                              Have you tried the FogApi powershell module? It's pretty cool IMHO
                              https://github.com/darksidemilk/FogApi
                              https://fogapi.readthedocs.io/en/latest/
                              https://www.powershellgallery.com/packages/FogApi
                              https://forums.fogproject.org/topic/12026/powershell-api-module

                              1 Reply Last reply Reply Quote 0
                              • J
                                Joe Schmitt Senior Developer
                                last edited by Joe Schmitt

                                While that is a band aid, it should work until I can narrow down the root cause. Just use the msi’s switches in silent mode in your setup complete file (and then start it or restart the machine).

                                Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                                1 Reply Last reply Reply Quote 0
                                • J
                                  Joe Schmitt Senior Developer
                                  last edited by

                                  @tmerrick do you still have some computers experiencing this issue? I am attempting to track down exactly what’s failing but can’t replicate the issue.

                                  Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                                  1 Reply Last reply Reply Quote 0
                                  • M
                                    Mentaloid
                                    last edited by Mentaloid

                                    I do - I had a lab of 28 computers imaged on a fresh image of win10 edu/1511. Setupcomplete re-enables FOGService after it was disabled for sysprep. Image has nothing else added except office 2016.

                                    Of the 28 computers, 2 of them failed to start fogservice during the setupcomplete, and 8 more of them failed to start fogservice after a snapin called for a reboot after install. All 28 computers are identical, bought at the same time. i5@2.3g,4gb ram.

                                    As with the other examples here, the fog.log has nothing in it except stating it’s gone to sleep - no exit info for shutting down with the system, and no startup. Zazzles.log doesn’t appear to exist…

                                    I’ve changes my setupcomplete.cmd to have this in it…

                                    sc config FOGService start= delayed-auto
                                    waitfor /t 5 null
                                    sc failure FOGService reset= 86400 actions= restart/60000/restart/60000/restart/60000
                                    waitfor /t 5 null
                                    sc failureflag FOGService 1
                                    waitfor /t 5 null
                                    sc start FOGService
                                    

                                    to see if this has any effect. Note that the failure flag of 1 tells the system to restart the service if it exits unexpectedly (non-0 exit code) using the failure sequence.

                                    This workaround won’t be tested until next deploy (next weekend maybe?)

                                    Also - I had periodically experienced this in a VM guest (VMware ESXi 6.0 host, 4virt cpu, 8gvem). Server was practically idle at the time, and is ridiculously fast (deploy, oobe, reboot, desktop takes about 6 minutes). This same guest after another reboot started the service fine, and had been used to test images repeatedly. I’d say it was only about a 5% rate of failure to start the service in the VM.

                                    1 Reply Last reply Reply Quote 0
                                    • J
                                      Joe Schmitt Senior Developer
                                      last edited by

                                      v0.11 of the client should prevent this. The FOG Service will have a dependency of dnscache which is Window’s DNS Client. The DNS Client is one of the last network services to start and all version of Windows within reason use it.

                                      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                                      1 Reply Last reply Reply Quote 1
                                      • J
                                        Joe Schmitt Senior Developer
                                        last edited by

                                        v0.11.0 is released and fixes this issue. Can you test when you have a chance?

                                        Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                                        G 1 Reply Last reply Reply Quote 1
                                        • G
                                          gwhitfield @Joe Schmitt
                                          last edited by

                                          @Joe-Schmitt I am having a similar issue though I have already updated to client 11.1 after I read this post a couple days ago. Ubuntu 14.0.4, FOG trunk 8095. In a lab of 25 Dell 790’s I had 10 or so not join the domain. I found the FOG service not running on each of them. I had no problems with my lab of Dell 7020’s or Dell 7040’s, both of which have better processors and more memory. The fog.log has no errors, immediately after imaging it commands a shutdown to rename/rejoin and then the logging stops. Unfortunately I am off-site until Monday so I can’t reach a machine to test much but I am trying to get one of my slower VM’s tested to see if it happens there.

                                          1 Reply Last reply Reply Quote 0
                                          • J
                                            Joe Schmitt Senior Developer
                                            last edited by

                                            Please update your server again. v0.11.2 was released and patches another power issue.

                                            Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                                            G Wayne WorkmanW 3 Replies Last reply Reply Quote 0
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