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Deploy problem with Optiplex 3020

Scheduled Pinned Locked Moved Solved
Hardware Compatibility
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  • P
    Pascal Gazaille @sudburr
    last edited by Apr 29, 2016, 3:34 PM

    @sudburr I’ve check on every website for firmware update, nothing…

    G 1 Reply Last reply Apr 29, 2016, 4:03 PM Reply Quote 0
    • P
      Pascal Gazaille @george1421
      last edited by Apr 29, 2016, 3:37 PM

      @george1421 We’ve install win7 from scratch and it works, but when trying to image after the download the screen stays black or writes drive not found.

      When we plug the hdd in another computer, we see the hdd with all the partition but it takes no letter.

      W 1 Reply Last reply Apr 29, 2016, 3:39 PM Reply Quote 0
      • W
        Wayne Workman @Pascal Gazaille
        last edited by Wayne Workman Apr 29, 2016, 9:39 AM Apr 29, 2016, 3:39 PM

        @Pascal-Gazaille Ok then… we need to dig in. Please schedule a debug upload task on a host with this problematic HDD. Then once the computer network boots, and you get to a shell prompt, issue these commands and give us all the output.

        fdisk -l | less
        lsblk

        Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
        Daily Clean Installation Results:
        https://fogtesting.fogproject.us/
        FOG Reporting:
        https://fog-external-reporting-results.fogproject.us/

        P 1 Reply Last reply Apr 29, 2016, 5:06 PM Reply Quote 0
        • G
          george1421 Moderator @Pascal Gazaille
          last edited by Apr 29, 2016, 4:03 PM

          @Pascal-Gazaille said in Deploy problem with Optiplex 3020:

          @sudburr I’ve check on every website for firmware update, nothing…

          Disk firmware too? I’m not suspecting this is the issue, but I have seen vendors release sata disk specific firmware from time to time.

          Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

          1 Reply Last reply Reply Quote 0
          • P
            Pascal Gazaille @Wayne Workman
            last edited by Sebastian Roth Apr 29, 2016, 1:36 PM Apr 29, 2016, 5:06 PM

            NAME   MAJ:MIN RM   SIZE RO TYPE MOUNTPOINT
            sda      8:0    0 465.8G  0 disk 
            |-sda1   8:1    0   100M  0 part 
            `-sda2   8:2    0 465.7G  0 part 
            sdb      8:16   1  14.4G  0 disk 
            `-sdb1   8:17   1  14.4G  0 part /media
            
            Disk /dev/sda: 465.8 GiB, 500107862016 bytes, 976773168 sectors
            Units: sectors of 1 * 512 = 512 bytes
            Sector size (logical/physical): 512 bytes / 4096 bytes
            I/O size (minimum/optimal): 4096 bytes / 4096 bytes
            Disklabel type: gpt
            Disk identifier: 5D0B0767-C0CA-4598-A861-390C27BA83FE
            
            Device      Start       End   Sectors   Size Type
            /dev/sda1    2048    206847    204800   100M PowerPC PReP boot
            /dev/sda2  206848 976771071 976564224 465.7G PowerPC PReP boot
            
            
            Disk /dev/sdb: 14.4 GiB, 15502147584 bytes, 30277632 sectors
            Units: sectors of 1 * 512 = 512 bytes
            Sector size (logical/physical): 512 bytes / 512 bytes
            I/O size (minimum/optimal): 512 bytes / 512 bytes
            Disklabel type: dos
            Disk identifier: 0x911e8a3c
            
            Device     Boot Start      End  Sectors  Size Id Type
            /dev/sdb1  *     8064 30277631 30269568 14.4G  c W95 FAT32 (LBA)
            
            W 1 Reply Last reply Apr 29, 2016, 5:12 PM Reply Quote 0
            • W
              Wayne Workman @Pascal Gazaille
              last edited by Wayne Workman Apr 29, 2016, 11:13 AM Apr 29, 2016, 5:12 PM

              @Pascal-Gazaille

              Houston, we have an sdb.

              Either you have external media connected, or this is a hybrid drive.

              Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
              Daily Clean Installation Results:
              https://fogtesting.fogproject.us/
              FOG Reporting:
              https://fog-external-reporting-results.fogproject.us/

              P 1 Reply Last reply Apr 29, 2016, 5:14 PM Reply Quote 0
              • P
                Pascal Gazaille @Wayne Workman
                last edited by Apr 29, 2016, 5:14 PM

                @Wayne-Workman I had a usb key to copy all the text you asked me

                W 1 Reply Last reply Apr 29, 2016, 5:18 PM Reply Quote 0
                • W
                  Wayne Workman @Pascal Gazaille
                  last edited by Wayne Workman Apr 29, 2016, 11:18 AM Apr 29, 2016, 5:18 PM

                  @Pascal-Gazaille also, partition type is PowerPC… that’s strange too.

                  Can you try to do fog’s “Normal Wipe” task on one of the disks and then try to image it?

                  Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
                  Daily Clean Installation Results:
                  https://fogtesting.fogproject.us/
                  FOG Reporting:
                  https://fog-external-reporting-results.fogproject.us/

                  P 2 Replies Last reply Apr 29, 2016, 7:21 PM Reply Quote 0
                  • P
                    Pascal Gazaille @Wayne Workman
                    last edited by Apr 29, 2016, 7:21 PM

                    @Wayne-Workman Do you know how long it’s supposed to take for the normal wipe, I started it as soon as you asked me and it’s still not finish…

                    W 1 Reply Last reply Apr 29, 2016, 7:58 PM Reply Quote 0
                    • S
                      Sebastian Roth Moderator
                      last edited by Sebastian Roth Apr 29, 2016, 1:36 PM Apr 29, 2016, 7:35 PM

                      @Pascal-Gazaille Wayne is right, the PowerPC PReP boot partition type seems strange. But that’s just an ID. Fog actually checks the filesystem type on the partitions. So can you please run blkid -o udev /dev/sda1 | grep FS_TYPE and blkid -o udev /dev/sda2 | grep FS_TYPE and let us know while filesystem you actually have on those partitions…

                      PS: Hope you don’t mind me editing your post to remove the /dev/ramX entries which are not helpful here.

                      Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                      Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                      P 1 Reply Last reply May 2, 2016, 12:32 PM Reply Quote 1
                      • W
                        Wayne Workman @Pascal Gazaille
                        last edited by Apr 29, 2016, 7:58 PM

                        @Pascal-Gazaille it takes a while… In the mean time, please hook up another one of those and run the commands that Sebastian requested.

                        Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
                        Daily Clean Installation Results:
                        https://fogtesting.fogproject.us/
                        FOG Reporting:
                        https://fog-external-reporting-results.fogproject.us/

                        1 Reply Last reply Reply Quote 0
                        • P
                          Pascal Gazaille @Sebastian Roth
                          last edited by May 2, 2016, 12:32 PM

                          @Sebastian-Roth

                          ID_FS_TYPE=ntfs
                          

                          That’s the result for both you asked

                          1 Reply Last reply Reply Quote 0
                          • P
                            Pascal Gazaille @Wayne Workman
                            last edited by May 2, 2016, 12:33 PM

                            @Wayne-Workman Tried the normal wipe and reimagine the computer, same result

                            1 Reply Last reply Reply Quote 0
                            • S
                              Sebastian Roth Moderator @Pascal Gazaille
                              last edited by May 2, 2016, 10:36 PM

                              @Pascal-Gazaille said:

                              Just dit and everything is Ok, seems to be the hdd in the new ones that have the problem

                              ST500DM002-1SB10A - Black screen after fog
                              ST500DM002-1BD142 - Works fine

                              Re-reading this thread I stumbled upon this. Maybe it’s the disk size? 500GB on one disk is not always the same as 500GB for another. Please compare the output of fdisk -l /dev/sda for the two different disks. Pay attention to the byte and sector counts:

                              Disk /dev/sda: 465.8 GiB, 500107862016 bytes, 976773168 sectors
                              

                              Do those match exactly?

                              The other things I thought about is the different ATA modes in BIOS. Make sure you have the same settings (was it called AHCI… I am not exactly sure right now) in the old and new PCs.

                              Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                              Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                              P 1 Reply Last reply May 3, 2016, 5:35 PM Reply Quote 1
                              • P
                                Pascal Gazaille @Sebastian Roth
                                last edited by May 3, 2016, 5:35 PM

                                @Sebastian-Roth both of the disk have the same information except for the disk identifier.
                                In the bios we keep the disk settings to AHCI

                                Here is the new disk :
                                0_1462296956383_New.jpg

                                Here is the old one :
                                0_1462296969186_Old.jpg

                                W 1 Reply Last reply May 4, 2016, 1:08 AM Reply Quote 0
                                • S
                                  Sebastian Roth Moderator
                                  last edited by May 3, 2016, 9:06 PM

                                  Have you tried non-resizable image type as you seem to have target and destination disk with the same size!?! Resizable and non-resizable images take about the same amount of disk space on the server so I don’t see any need to use resizable in your case - possibly I am wrong as I don’t know your whole setup.

                                  Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                  Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                  P 1 Reply Last reply May 4, 2016, 12:44 PM Reply Quote 1
                                  • W
                                    Wayne Workman @Pascal Gazaille
                                    last edited by Wayne Workman May 3, 2016, 7:09 PM May 4, 2016, 1:08 AM

                                    @Pascal-Gazaille Can you take the bad drive out and just take pictures of all the labels on it? The pictures need to be close-up enough and focused enough for us to read everything on the label (without any big glares from flash or lighting, also).

                                    It’ll allow us to do additional thinking/searching and see if we can find something.

                                    Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
                                    Daily Clean Installation Results:
                                    https://fogtesting.fogproject.us/
                                    FOG Reporting:
                                    https://fog-external-reporting-results.fogproject.us/

                                    P 1 Reply Last reply May 4, 2016, 12:51 PM Reply Quote 0
                                    • P
                                      Pascal Gazaille @Sebastian Roth
                                      last edited by May 4, 2016, 12:44 PM

                                      @Sebastian-Roth Can I change the image type without reuploading the image?
                                      All my images are single disk -resizable.

                                      W 1 Reply Last reply May 4, 2016, 12:49 PM Reply Quote 0
                                      • W
                                        Wayne Workman @Pascal Gazaille
                                        last edited by Wayne Workman May 4, 2016, 6:51 AM May 4, 2016, 12:49 PM

                                        @Pascal-Gazaille No. After changing the image type you have to re-upload. Sorry.

                                        Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
                                        Daily Clean Installation Results:
                                        https://fogtesting.fogproject.us/
                                        FOG Reporting:
                                        https://fog-external-reporting-results.fogproject.us/

                                        P 1 Reply Last reply May 4, 2016, 1:25 PM Reply Quote 0
                                        • P
                                          Pascal Gazaille @Wayne Workman
                                          last edited by May 4, 2016, 12:51 PM

                                          @Wayne-Workman 0_1462366332740_HDD_SEAGATE.jpg

                                          W 1 Reply Last reply May 4, 2016, 12:53 PM Reply Quote 1
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