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    Deploy problem with Optiplex 3020

    Scheduled Pinned Locked Moved Solved
    Hardware Compatibility
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    • P
      Pascal Gazaille @Wayne Workman
      last edited by

      @Wayne-Workman Tried the normal wipe and reimagine the computer, same result

      1 Reply Last reply Reply Quote 0
      • S
        Sebastian Roth Moderator @Pascal Gazaille
        last edited by

        @Pascal-Gazaille said:

        Just dit and everything is Ok, seems to be the hdd in the new ones that have the problem

        ST500DM002-1SB10A - Black screen after fog
        ST500DM002-1BD142 - Works fine

        Re-reading this thread I stumbled upon this. Maybe it’s the disk size? 500GB on one disk is not always the same as 500GB for another. Please compare the output of fdisk -l /dev/sda for the two different disks. Pay attention to the byte and sector counts:

        Disk /dev/sda: 465.8 GiB, 500107862016 bytes, 976773168 sectors
        

        Do those match exactly?

        The other things I thought about is the different ATA modes in BIOS. Make sure you have the same settings (was it called AHCI… I am not exactly sure right now) in the old and new PCs.

        Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

        Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

        P 1 Reply Last reply Reply Quote 1
        • P
          Pascal Gazaille @Sebastian Roth
          last edited by

          @Sebastian-Roth both of the disk have the same information except for the disk identifier.
          In the bios we keep the disk settings to AHCI

          Here is the new disk :
          0_1462296956383_New.jpg

          Here is the old one :
          0_1462296969186_Old.jpg

          Wayne WorkmanW 1 Reply Last reply Reply Quote 0
          • S
            Sebastian Roth Moderator
            last edited by

            Have you tried non-resizable image type as you seem to have target and destination disk with the same size!?! Resizable and non-resizable images take about the same amount of disk space on the server so I don’t see any need to use resizable in your case - possibly I am wrong as I don’t know your whole setup.

            Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

            Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

            P 1 Reply Last reply Reply Quote 1
            • Wayne WorkmanW
              Wayne Workman @Pascal Gazaille
              last edited by Wayne Workman

              @Pascal-Gazaille Can you take the bad drive out and just take pictures of all the labels on it? The pictures need to be close-up enough and focused enough for us to read everything on the label (without any big glares from flash or lighting, also).

              It’ll allow us to do additional thinking/searching and see if we can find something.

              Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
              Daily Clean Installation Results:
              https://fogtesting.fogproject.us/
              FOG Reporting:
              https://fog-external-reporting-results.fogproject.us/

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              • P
                Pascal Gazaille @Sebastian Roth
                last edited by

                @Sebastian-Roth Can I change the image type without reuploading the image?
                All my images are single disk -resizable.

                Wayne WorkmanW 1 Reply Last reply Reply Quote 0
                • Wayne WorkmanW
                  Wayne Workman @Pascal Gazaille
                  last edited by Wayne Workman

                  @Pascal-Gazaille No. After changing the image type you have to re-upload. Sorry.

                  Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
                  Daily Clean Installation Results:
                  https://fogtesting.fogproject.us/
                  FOG Reporting:
                  https://fog-external-reporting-results.fogproject.us/

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                  • P
                    Pascal Gazaille @Wayne Workman
                    last edited by

                    @Wayne-Workman 0_1462366332740_HDD_SEAGATE.jpg

                    Wayne WorkmanW 1 Reply Last reply Reply Quote 1
                    • Wayne WorkmanW
                      Wayne Workman @Pascal Gazaille
                      last edited by

                      @Pascal-Gazaille @Sebastian-Roth

                      It’s got a firmware version, CC43! I Wonder if it can be updated?!?

                      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
                      Daily Clean Installation Results:
                      https://fogtesting.fogproject.us/
                      FOG Reporting:
                      https://fog-external-reporting-results.fogproject.us/

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                      • P
                        Pascal Gazaille @Wayne Workman
                        last edited by

                        @Wayne-Workman I’ve searched everywhere but did not find any firmware update or downgrade…

                        Wayne WorkmanW 1 Reply Last reply Reply Quote 0
                        • Wayne WorkmanW
                          Wayne Workman @Pascal Gazaille
                          last edited by

                          @Pascal-Gazaille Lets wait and see what Sebastian says. He’s a pro with HDDs.

                          Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
                          Daily Clean Installation Results:
                          https://fogtesting.fogproject.us/
                          FOG Reporting:
                          https://fog-external-reporting-results.fogproject.us/

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                          • P
                            Pascal Gazaille @Wayne Workman
                            last edited by

                            @Wayne-Workman Tried imaging the hdd with a multiple partition image - all disk (not resizable) we use for our laptops and it’s working…

                            Wayne WorkmanW 2 Replies Last reply Reply Quote 0
                            • Wayne WorkmanW
                              Wayne Workman @Pascal Gazaille
                              last edited by Wayne Workman

                              @Pascal-Gazaille huh… well, then this is a fog issue for sure! Notifying @Tom-Elliott and @Sebastian-Roth

                              Also to be sure, please re-upload the image you want as non-resizable and try it!

                              Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
                              Daily Clean Installation Results:
                              https://fogtesting.fogproject.us/
                              FOG Reporting:
                              https://fog-external-reporting-results.fogproject.us/

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                              • Wayne WorkmanW
                                Wayne Workman @Pascal Gazaille
                                last edited by

                                @Pascal-Gazaille said in Deploy problem with Optiplex 3020:

                                @Wayne-Workman Tried imaging the hdd with a multiple partition image - all disk (not resizable) we use for our laptops and it’s working…

                                For clarification, did the non-re sizable image deploy to the troublesome HDD?

                                Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
                                Daily Clean Installation Results:
                                https://fogtesting.fogproject.us/
                                FOG Reporting:
                                https://fog-external-reporting-results.fogproject.us/

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                                • P
                                  Pascal Gazaille @Wayne Workman
                                  last edited by

                                  @Wayne-Workman We already had an image with multiple partition image - all disk (not resizable) in our fog and yes this image has worked on the new HDD

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                                  • S
                                    Sebastian Roth Moderator
                                    last edited by Sebastian Roth

                                    @Pascal-Gazaille Thanks a lot for all the information and testing you did so far. I need to sit down and read through the whole thread again when I have a bit more time over the weekend.

                                    Seeing the title of the post I am wondering if this has turned out a completely different issue, right? It’s the disk, right? Do you see the exact same issue if you put this “problem HDD” into a different computer? As well are you able to successfully deploy to a “good HDD” in the Optiplex 3020? You see I am trying to circle the issue…

                                    Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                    Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

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                                    • Wayne WorkmanW
                                      Wayne Workman
                                      last edited by

                                      Bumping this

                                      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
                                      Daily Clean Installation Results:
                                      https://fogtesting.fogproject.us/
                                      FOG Reporting:
                                      https://fog-external-reporting-results.fogproject.us/

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                                      • S
                                        Sebastian Roth Moderator
                                        last edited by Sebastian Roth

                                        @Pascal-Gazaille Ok here is what I ran into re-reading it all and trying things out a bit:

                                        • In one of your ealier posts it says Disklabel type: gpt and PowerPC PReP boot while we see Disklabel type: dos and HPFS/NTFS/exFAT. While I don’t say this is a problem I am still wondering when and how this got changed along the way. The two partition schemes are quite different from each other and will cause different behavior in FOG as well.
                                        • I guess we need the image information as well to get an idea if and where things go wrong. Please post the output of ls -al /images/<image-name>, cat /images/<image-name>/d1.fixed_size_partitions, cat /images/<image-name>/d1.minimum.partitions and cat /images/<image-name>/d1.partitions here in the forum!

                                        Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                        Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                        P 2 Replies Last reply Reply Quote 0
                                        • P
                                          Pascal Gazaille @Sebastian Roth
                                          last edited by

                                          @Sebastian-Roth Hi, I’ trying your commands and none of them works…I’m I missing something? I started the computer in “deploy - debug” like all other debug.

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                                          • S
                                            Sebastian Roth Moderator
                                            last edited by Sebastian Roth

                                            @Pascal-Gazaille Sorry, should have said that those commands I meant you to run on the FOG server! Note that you need to replace the <image-name> part with your actual image name!

                                            Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                            Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

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