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Fog Service does not start due to time-out

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  • F
    Frank
    last edited by Mar 15, 2017, 7:30 AM

    Server
    • FOG Version: 1.3.5-RC14
    • OS: Ubuntu 14.05
    Client
    • Service Version: 0.11.10
    • OS: Windows 10
    Description

    Sometimes Fog Service does not start, and in Events Viewer appears an error with code 7009 about time-out (30000 ms)while connecting with FOGService.
    I don’t know if it is actually a bug because perhaps is related to busy slow system.
    It could be useful if other people reports the same issue.

    1 Reply Last reply Reply Quote 0
    • T
      Tom Elliott
      last edited by Mar 15, 2017, 12:19 PM

      I’ve heard of this happening on a few other locations, and we’ll probably ask for the client log located typically at c:\fog.log.

      I don’t know if we will have a solution to what’s described here, but at least we might be able to provide more information.

      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

      Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

      Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

      1 Reply Last reply Reply Quote 0
      • F
        Frank
        last edited by Mar 15, 2017, 12:29 PM

        0_1489580840910_fog.log
        Here goes fog.log file. Now its 13:27 here and you will see last time log is about 8:40. I’ve restarted the computer several times since and fog agent has not started due same timeout error.

        T 1 Reply Last reply Mar 15, 2017, 12:47 PM Reply Quote 0
        • T
          Tom Elliott @Frank
          last edited by Mar 15, 2017, 12:47 PM

          @Frank Is the host in some tasking currently scheduled on the FOG Server?

          I don’t think this would have anything to do with it, but the last message in the log appears to indicate there was a tasking given to it.

           15/03/2017 8:40 Service Sleeping for 171 seconds
           15/03/2017 8:41 Middleware::Communication URL: http://172.16.1.43/fog/service/jobs.php?mac=00:0E:0C:5E:17:AE||00:00:00:00:00:00:00:E0|00:00:00:00:00:00:00:E0&newService&json
           15/03/2017 8:41 Middleware::Response Success
           15/03/2017 8:41 Power Creating shutdown request
           15/03/2017 8:41 Power Parameters: /r /c "TaskReboot" /t 0
           15/03/2017 8:41 Bus {
            "self": true,
            "channel": "Power",
            "data": "{\r\n  \"action\": \"shuttingdown\"\r\n}"
          }
           15/03/2017 8:41 Bus Emmiting message on channel: Power
          

          Is this still the case, or did the system properly restart, and this is when you noticed the issue with the “startup timeout”?

          Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

          Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

          Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

          F 3 Replies Last reply Mar 15, 2017, 12:50 PM Reply Quote 0
          • F
            Frank @Tom Elliott
            last edited by Mar 15, 2017, 12:50 PM

            @Tom-Elliott Yes, it was an image capture, and it went ok, but agent has not started at boot time since that.

            1 Reply Last reply Reply Quote 0
            • J
              Joe Schmitt Senior Developer
              last edited by Mar 15, 2017, 12:52 PM

              Is it only not starting after imaging? If so is your image syspreped? Did you follow the sysprep guide with client in the wiki?

              Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

              F 2 Replies Last reply Mar 17, 2017, 6:45 AM Reply Quote 0
              • F
                Frank @Tom Elliott
                last edited by Mar 16, 2017, 7:05 AM

                @Tom-Elliott There is no task currently. The task indicated in log file was a capture, which finished ok. After that, fog agent has not started at boot time.

                1 Reply Last reply Reply Quote 0
                • F
                  Frank @Tom Elliott
                  last edited by Mar 16, 2017, 10:41 AM

                  @Tom-Elliott I’ve optimized disk and agent have started at boot. So it seems strongly related to system performance. I’m goig to make another capture just to check.

                  W 1 Reply Last reply Mar 17, 2017, 2:44 AM Reply Quote 0
                  • T
                    Tom Elliott
                    last edited by Mar 17, 2017, 12:46 AM

                    Is it possible an Antivirus program is preventing startup of the client? (Just going on a wild guess here.)

                    Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                    Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                    Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                    1 Reply Last reply Reply Quote 0
                    • W
                      Wayne Workman @Frank
                      last edited by Mar 17, 2017, 2:44 AM

                      @Frank Please answer @Joe-Schmitt’s questions below - he’s the guy that wrote the fog client.

                      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
                      Daily Clean Installation Results:
                      https://fogtesting.fogproject.us/
                      FOG Reporting:
                      https://fog-external-reporting-results.fogproject.us/

                      1 Reply Last reply Reply Quote 0
                      • F
                        Frank @Joe Schmitt
                        last edited by Mar 17, 2017, 6:45 AM

                        @Joe-Schmitt The image is not syspreped. I have optimized disk, and after that agent have started again on boot. But after capturing image once again, problem have risen again, and agent does not start on boot.

                        1 Reply Last reply Reply Quote 0
                        • F
                          Frank @Joe Schmitt
                          last edited by Mar 17, 2017, 11:57 AM

                          @Joe-Schmitt After a second boot, agent started. I guess it is a difficult issue to track.

                          T 1 Reply Last reply Mar 17, 2017, 11:58 AM Reply Quote 0
                          • T
                            Tom Elliott @Frank
                            last edited by Mar 17, 2017, 11:58 AM

                            @Frank Do you have an AV client on the system? (I’m just asking because I, too, want to figure out what’s happening.)

                            Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                            Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                            Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                            F 2 Replies Last reply Mar 21, 2017, 9:15 AM Reply Quote 0
                            • F
                              Frank @Tom Elliott
                              last edited by Mar 21, 2017, 9:15 AM

                              @Tom-Elliott Sorry for the delay. Nom client does not have any AV client but windows defender, that I have taken off the scheduler. I’m wondering if it’s something related to any driver. I’m going to apply latest patches and see what happens.

                              1 Reply Last reply Reply Quote 0
                              • F
                                Frank @Tom Elliott
                                last edited by Mar 23, 2017, 12:48 PM

                                @Tom-Elliott Hi again.
                                I’ve tested another (smaller) image and all the tests (capture, deploy, fog agent boot start) went ok. So I think it’s strongly related to client computer capabilities. I’m testing with an old HP dc5700 Core2 Duo 2 GB RAM. I guess there won’t be issues on a little newer computer.

                                1 Reply Last reply Reply Quote 0
                                • T
                                  Tom Elliott
                                  last edited by May 8, 2017, 12:31 AM

                                  Just wondering if this is still a problem with newer versions of the client?

                                  Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                                  Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                  Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                  F 1 Reply Last reply May 8, 2017, 6:53 AM Reply Quote 0
                                  • F
                                    Frank @Tom Elliott
                                    last edited by May 8, 2017, 6:53 AM

                                    @Tom-Elliott I will try to test it with the old machine again.

                                    1 Reply Last reply Reply Quote 0
                                    • S
                                      Sebastian Roth Moderator
                                      last edited by Aug 31, 2017, 2:46 PM

                                      @Frank Is this still an issue with the newer client?

                                      Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                      Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                      1 Reply Last reply Reply Quote 0
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