Client Updater Loop

Tom Elliott

Once again,

I believe this is due to how you did the install in the first place.

I think, 0.9.9 did install, but the GPO enforced 0.9.7 to be installed.

So 0.9.9 MSI is installed, but 0.9.7 overwrote the service file/version information.

Please uninstall ALL FOG Client information and reinstall. This should then fix the 0.9.7 issues you’re seeing.

jmeyer

@Tom-Elliott That’s was more for the way to do it that I was looking for. i can’t go on 200 computer to do this manually.

Joe Schmitt

Disable the client updater module on all computers, that will halt the massive network traffic.

Tom Elliott

@jmeyer you should be able to use a snapin to remove all instances of the fog client. Then add a check to the gpo that if there is no client to install the latest. This should fix the problems. Without knowing the environment and what other policies all I can give is suggestions on how I would approach the issue.

Tom Elliott

I’ll try to explain, as clearly as I can, what I believe has happened.

First the GPO you setup (or whatever you setup) was set to remove the Old Client from systems and install (at that time 0.9.7).

Old client was removed successfully, and new client was installed successfully.

The new client (for that was setup as 0.9.7).

You updated FOG, all the clients updated to 0.9.9.

The GPO and/or script you had to do the remove/install then overwrote.

0.9.7 did not exist and was then created.

It overwrote the 0.9.9 service.

Now the fun part begins.

The service now believes it is 0.9.7, and the clients are constantly scanning and downloading the new client.

Windows sees 0.9.9 is installed and nothing happens. The clients keep checking in and doing the same thing over and over and over.

jmeyer

@Tom-Elliott If I understand well, i have kept deloying the 0.9.7 when 0.9.9 was already installed automatically ?

Tom Elliott

@jmeyer Correct.

ANd because the service was overwritten with 0.9.7, but the installed client is 0.9.9, it won’t fix it.

Wayne Workman

@jmeyer Yeah.

So… whatever is the latest version available on your FOG server - all new fog clients automatically update to that version.

But your GPO was forcing a older version - so now you have a mess.

Wipe the slate clean and start over. use msiexec to remove everything like ‘FOG Service’ and undo your group policy deployment. Let that go until there are no clients left, then use group policy to push out the latest.

jmeyer

@Tom-Elliott So a check looking for newer version was forgotten in 0.9.7 install to avoid such install ? Client shouldn’t have been installed if 0.9.9 was already installed.

Wayne Workman

@jmeyer That’s something that @Jbob would need to confirm.

jmeyer

@Wayne-Workman If he releases a new version that remove all old version (under 0.9.9) and upgrade the last (0.9.9), won’t it solve my problem ?
Will 0.9.7 client will download a 0.9.9+ version and clean the multiple install ?

My current script remove the 3 clients (old, 0.9.7 and 0.9.9) before installing the 0.9.9.
But this is not great since it will do this in loop.

Wayne Workman

@jmeyer said:

My current script remove the 3 clients (old, 0.9.7 and 0.9.9) before installing the 0.9.9.
But this is not great since it will do this in loop.

If you’re removing 3.0.29, 0.97, and 0.9.9 and then installing the latest - why is the latest client trying to update over and over?

Tom Elliott

@jmeyer How do you check for a newer version in a file that is the “most recent?”

jmeyer

@Tom-Elliott
I live in loops… lol

------------------------------------------------------------------------------
---------------------------------SnapinClient---------------------------------
------------------------------------------------------------------------------
 18/12/2015 16:25 Client-Info Version: 0.9.9
 18/12/2015 16:25 SnapinClient Running...
 18/12/2015 16:25 Middleware::Communication URL: http://fog-server/fog/service/servicemodule-active.php?moduleid=snapinclient&mac=1C:C1:DE:51:16:C1||00:00:00:00:00:00:00:E0|00:00:00:00:00:00:00:E0|00:00:00:00:00:00:00:E0&newService=1
 18/12/2015 16:25 Middleware::Communication Response: Success
 18/12/2015 16:25 Middleware::Communication URL: http://fog-server/fog/service/snapins.checkin.php?mac=1C:C1:DE:51:16:C1||00:00:00:00:00:00:00:E0|00:00:00:00:00:00:00:E0|00:00:00:00:00:00:00:E0&newService=1
 18/12/2015 16:25 Middleware::Communication Response: Success
 18/12/2015 16:25 SnapinClient Snapin Found:
 18/12/2015 16:25 SnapinClient     ID: 201
 18/12/2015 16:25 SnapinClient     RunWith: 
 18/12/2015 16:25 SnapinClient     RunWithArgs: 
 18/12/2015 16:25 SnapinClient     Name: Upgrade Client FOG
 18/12/2015 16:25 SnapinClient     File: upgradefogclient.bat
 18/12/2015 16:25 SnapinClient     Created: 2015-12-18 15:21:44
 18/12/2015 16:25 SnapinClient     Args: 
 18/12/2015 16:25 SnapinClient     Reboot: 0
 18/12/2015 16:25 Middleware::Communication URL: http://fog-server/fog/service/snapins.file.php?mac=1C:C1:DE:51:16:C1||00:00:00:00:00:00:00:E0|00:00:00:00:00:00:00:E0|00:00:00:00:00:00:00:E0&taskid=201
 18/12/2015 16:25 Bus {
  "channel": "Notification",
  "data": "{\r\n  \"title\": \"Upgrade Client FOG\",\r\n  \"message\": \"FOG is installing Upgrade Client FOG\",\r\n  \"duration\": 10\r\n}"
}
 18/12/2015 16:25 Bus Emmiting message on channel: Notification
 18/12/2015 16:25 SnapinClient Starting snapin...
 18/12/2015 16:25 Service Stop requested
 18/12/2015 16:25 SnapinClient ERROR: Could not start snapin
 18/12/2015 16:25 SnapinClient ERROR: Le thread a été abandonné.
 18/12/2015 16:25 Service ERROR: Le thread a été abandonné.
 18/12/2015 16:25 Bus {
  "channel": "Status",
  "data": "{\r\n  \"action\": \"unload\"\r\n}"
}
 18/12/2015 16:25 Bus Emmiting message on channel: Status
 18/12/2015 16:26 RegistryHandler ERROR: Could not retrieve Software\Wow6432Node\FOG\Server
 18/12/2015 16:26 RegistryHandler ERROR: Null key
 18/12/2015 16:26 RegistryHandler 32 bit registry detected
 18/12/2015 16:26 Middleware::Communication URL: http://fog-server/fog/management/other/ca.cert.der
 18/12/2015 16:26 Bus Became bus server
 18/12/2015 16:26 Bus {
  "channel": "Status",
  "data": "{\r\n  \"action\": \"load\"\r\n}"
}
 18/12/2015 16:26 Bus Emmiting message on channel: Status

jmeyer

@Wayne-Workman It’s set on computer startup. I can’t restart all my network like this… I fixed only a few manually.

Tom Elliott

A snapin should NOT be used to Upgrade the client. THe snapin should ONLY be used to remove the clients.

Use a GPO (or maybe a startup script) to only install a new client on the systems IF there is no client installed on them already.

jmeyer

@Tom-Elliott That’s what i was thinking. Thank you.

Joe Schmitt

@jmeyer , the client was meant to be upgraded in a linear fashion, but with GPO mucking things up that linear upgrade path is now broken. The best approach is what Tom suggested. Use GPO to remove ALL CLIENTS completely. v0.9.7. v0.9.9, everything needs to be wiped. Then use GPO once to deploy v0.9.9, once deployed remove the GPO policy, or be very careful when you create the policy so that its a one-time only deal.

jmeyer

@Jbob Thank you for your help too.

Tom Elliott

I’m solving this thread as the issue involved was not caused by fog at all.

Client Updater Loop

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