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    Backing up database.........................................failed

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    • P
      plegrand
      last edited by

      Hello,
      since last svn update 4313 (5273) at the end of the installfog process i’ve got this error :
      Backing up database…failed.
      It worked fine before and i didnt touch anything in my config.
      Is it a bug ?

      Thanks for your help

      1 Reply Last reply Reply Quote 0
      • george1421G
        george1421 Moderator
        last edited by

        Lets get some basic info to start.

        What is the server OS?

        Does the server have direct internet access or is it behind a proxy server?

        Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

        P 1 Reply Last reply Reply Quote 0
        • S
          Sebastian Roth Moderator
          last edited by

          Backing up the database is done via sending a HTTP request to the FOG server using wget. Usually people see this failing if their entire web interface is crooked. From what I seam to read between the lines in your post you are still able to access the web interface, right?

          Please try downloading the SQL export dump from a client PC within you network using this URL http://x.x.x.x/fog/management/export.php?type=sqldump (where x.x.x.x is the IP address of your FOG server)

          Do you see any errors in the browser or in the apache error log on your FOG server?

          Or you can skip the database backup. See my post here on how to do this: https://forums.fogproject.org/topic/5993/rev-4201-blank-page-when-trying-to-install-update-database-schema/38

          Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

          Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

          P 1 Reply Last reply Reply Quote 0
          • P
            plegrand @Sebastian Roth
            last edited by plegrand

            Hello
            For information :
            Debian Stable
            Fog svn 5273
            The server is behind a proxy but since the beginning and it worked fine
            wget is well configured with http_proxy and https_proxy
            it failed only to get the local mysql dump

            @Sebastian-Roth said:

            Backing up the database is done via sending a HTTP request to the FOG server using wget. Usually people see this failing if their entire web interface is crooked. From what I seam to read between the lines in your post you are still able to access the web interface, right?

            Yes.

            Please try downloading the SQL export dump from a client PC within you network using this URL http://x.x.x.x/fog/management/export.php?type=sqldump (where x.x.x.x is the IP address of your FOG server)

            It works fine i can get the mysql dump without problem
            Strangely in /var/log/apache2/error.log, i’ve got this line "Enter password: "

            Do you see any errors in the browser or in the apache error log on your FOG server?

            Or you can skip the database backup. See my post here on how to do this: https://forums.fogproject.org/topic/5993/rev-4201-blank-page-when-trying-to-install-update-database-schema/38

            Thanks for your help

            @Tom-Elliott said in Backing up database…failed:

            @plegrand Do you have a mysql password?

            No, during first installation the installer didnt “put” password

            Tom ElliottT 1 Reply Last reply Reply Quote 0
            • Tom ElliottT
              Tom Elliott @plegrand
              last edited by

              @plegrand Do you have a mysql password?

              Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

              Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

              Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

              P 1 Reply Last reply Reply Quote 0
              • P
                plegrand @Tom Elliott
                last edited by

                No, during first installation the installer didnt “put” password

                Tom ElliottT 1 Reply Last reply Reply Quote 0
                • Tom ElliottT
                  Tom Elliott @plegrand
                  last edited by

                  @plegrand can you update and try again?

                  I just added a checker to only pass the password if the password field has any real viable data.

                  Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                  Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                  Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                  P 1 Reply Last reply Reply Quote 0
                  • P
                    plegrand @george1421
                    last edited by

                    @george1421 I found a solution adding this line in my .wgetrc
                    no_proxy=localhost,127.0.0.0/8,192.168.39.243

                    my .wgetrc become :
                    http_proxy = http://my.cache.fr:3128/
                    https_proxy = http://my.cache.fr:3128/
                    use_proxy = on
                    no_proxy=localhost,127.0.0.0/8,192.168.39.243

                    But it stay very strange because i didn’t have this problem before

                    1 Reply Last reply Reply Quote 0
                    • P
                      plegrand @Tom Elliott
                      last edited by

                      @Tom-Elliott i remove my wgetrc config ?

                      1 Reply Last reply Reply Quote 0
                      • Tom ElliottT
                        Tom Elliott
                        last edited by

                        No, I didn’t know you had proxy.

                        Backing up database has only been in for the last 50 or 100 commits, so my guess is this was always a problem, but you didn’t know about it until i actually added backup code to the installer.

                        Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                        Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                        Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                        P 1 Reply Last reply Reply Quote 0
                        • P
                          plegrand @Tom Elliott
                          last edited by

                          @Tom-Elliott Then i can confirm that it’s a proxy setting.
                          With your las commit without the wgetrc configuration it failed again.
                          I have to add this line to make it works :
                          no_proxy=localhost,127.0.0.0/8,192.168.39.243

                          Then it works fine with this wget configuration :
                          .wgetrc
                          http_proxy = http://my.cache.fr:3128/
                          https_proxy = http://my.cache.fr:3128/
                          use_proxy = on
                          no_proxy=localhost,127.0.0.0/8,192.168.39.243

                          1 Reply Last reply Reply Quote 0
                          • george1421G
                            george1421 Moderator
                            last edited by george1421

                            The reason why I asked about he proxy server is I ran into the same problem, documented here: https://forums.fogproject.org/topic/6062/svn-5221-failing-to-install-on-fog-server-using-proxy-server

                            The line you added to wgetrc may or may not work [no_proxy=localhost,127.0.0.0/8,192.168.39.243]. I ended up exporting those statements in bashrc. It may not matter where the command is put.

                            This is what I put at the end of the bashrc file.
                            export http_proxy=http://192.168.1.110:3128
                            export https_proxy=http://192.168.1.110:3128
                            export ftp_proxy=http://192.168.1.110:3128
                            export no_proxy=“192.168.1.88”

                            The issue (not really a problem, just the way it works) is the install scripts uses wget to connect back to the IP address of the FOG server to dump the database data. wget gets a little confused and tries to contact the proxy server to contact the FOG server. At least in my environment this fails causing the backup to fail.

                            Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

                            P 1 Reply Last reply Reply Quote 1
                            • P
                              plegrand @george1421
                              last edited by

                              @george1421 Same problem here but now it works
                              thanks for your help

                              1 Reply Last reply Reply Quote 0
                              • S
                                Sebastian Roth Moderator
                                last edited by

                                Great that you worked it out. I think this is pretty normal and actually expected behavior. If you configure wget to use a proxy server it will do so whatever URL you are trying to request!! To exclude some URL (like local ones) is a pretty common configuration. That’s fine!

                                Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                1 Reply Last reply Reply Quote 0
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