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Printer issues continue

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  • J
    johnomaz
    last edited by johnomaz Oct 22, 2015, 3:37 PM Oct 22, 2015, 7:51 PM

    Here is a video of what I’m seeing:
    https://youtu.be/I8iyfXtuFPI

    When you do a search for a printer, it will show as \\\\server\\share\\file.inf but if you go to any printer details or list all printers and then sort from the list, it shows as \\server\share\file.inf. I am no longer able to deploy printers on any computer I’ve tried running Windows 7 64bit or Windows 10 64bit. I was running a build about a month old two days ago and it worked fine, but after updating to 5020, then to 5030 and now on 5044, I cannot deploy printers. I’m on Fedora 22 and SVN 5044

    With the legacy client, I get this:

     10/22/2015 12:45 PM FOG::PrinterManager Printer update was request from fog tray...
     10/22/2015 12:45 PM FOG::PrinterManager Management level = 1
     10/22/2015 12:45 PM FOG::PrinterManager Adding new printers to host...
     10/22/2015 12:45 PM FOG::PrinterManager 4 found on server side.
     10/22/2015 12:45 PM FOG::PrinterManager Installation requested for E125 DesignJet 510 Win7
     10/22/2015 12:45 PM FOG::PrinterManager Printer Installed: E125 DesignJet 510 Win7
     10/22/2015 12:45 PM FOG::PrinterManager Installation requested for E125 HP OfficeJet 7100
     10/22/2015 12:45 PM FOG::PrinterManager Printer Installed: E125 HP OfficeJet 7100
     10/22/2015 12:45 PM FOG::PrinterManager Installation requested for E125 HP401n
     10/22/2015 12:45 PM FOG::PrinterManager Printer Installed: E125 HP401n
     10/22/2015 12:45 PM FOG::PrinterManager Installation requested for HP m601n - Student Printer 1
     10/22/2015 12:45 PM FOG::PrinterManager Printer Installed: HP m601n - Student Printer 1
     10/22/2015 12:45 PM FOG::PrinterManager Setting Default Printer...
     10/22/2015 12:45 PM FOG::PrinterManager Failed: it looks like the local printer is missing.
    

    It scrolls through the printers immediately without installing them.

    On client 0.9.5, I get this:

    ------------------------------------------------------------------------------
    --------------------------------PrinterManager--------------------------------
    ------------------------------------------------------------------------------
     10/22/2015 12:32 PM Client-Info Version: 0.9.5
     10/22/2015 12:32 PM PrinterManager Running...
     10/22/2015 12:32 PM Middleware::Communication URL: http://10.60.219.99/fog/service/servicemodule-active.php?moduleid=printermanager&mac=90:B1:1C:6A:C3:0D|&newService=1
     10/22/2015 12:32 PM Middleware::Communication Response: Success
     10/22/2015 12:32 PM Middleware::Communication URL: http://10.60.219.99/fog/service/Printers.php?mac=90:B1:1C:6A:C3:0D|&newService=1
     10/22/2015 12:32 PM Middleware::Communication Response: Success
     10/22/2015 12:32 PM PrinterManager Creating list of printers
     10/22/2015 12:32 PM PrinterManager Creating printer objects
     10/22/2015 12:32 PM Middleware::Communication URL: http://10.60.219.99/fog/service/Printers.php?id=9&mac=90:B1:1C:6A:C3:0D|&newService=1
     10/22/2015 12:32 PM Middleware::Communication Response: Success
     10/22/2015 12:32 PM PrinterManager ERROR: Object reference not set to an instance of an object.
     10/22/2015 12:32 PM Middleware::Communication URL: http://10.60.219.99/fog/service/printerlisting.php?newService=1
     10/22/2015 12:32 PM Middleware::Communication Response: Success
     10/22/2015 12:32 PM PrinterManager Adding printers
    ------------------------------------------------------------------------------
    

    I have no programming experience, but it feels like its pulling the UNC path of \\\\server\\share\\file.inf when trying to load the driver, which to windows doesn’t mean anything. I understand from a recent post and your explanation that java has a difficult time reading and displaying a backslash the way its used for the UNC path, but since these printers were deploying in an older build (around 4650 or so) and not deploying on an unchanged workstation with the current that has had no issue installing the printer before, I feel something has changed with FOG for it to stop.

    Crap, sorry, thought I put this in the Bug Report forum

    Another user having issue here https://forums.fogproject.org/topic/5989/printer-installs-fail

    Mod edited to use code boxes.

    1 Reply Last reply Reply Quote 0
    • W
      Wayne Workman
      last edited by Wayne Workman Oct 22, 2015, 3:30 PM Oct 22, 2015, 9:25 PM

      Moved to bug reports.

      You could use a Script via snapins or a script via Group Policy to push the drivers to the computers, and then use a local path instead of using UNC paths… That would be a work around. I think the UNC Path issue needs addressed though. @Jbob ideas?

      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
      Daily Clean Installation Results:
      https://fogtesting.fogproject.us/
      FOG Reporting:
      https://fog-external-reporting-results.fogproject.us/

      1 Reply Last reply Reply Quote 0
      • J
        johnomaz
        last edited by Oct 22, 2015, 9:34 PM

        @wayne-workman I’d prefer to use the UNC path instead of a local path. I used to use a local path but kept running into issues, usually small but annoying. Plus, using the UNC path, I can manage the drivers with ease.

        S 2 Replies Last reply Oct 23, 2015, 7:53 PM Reply Quote 0
        • S
          Scott B @johnomaz
          last edited by Oct 23, 2015, 7:53 PM

          @johnomaz said:

          @wayne-workman I’d prefer to use the UNC path instead of a local path. I used to use a local path but kept running into issues, usually small but annoying. Plus, using the UNC path, I can manage the drivers with ease.

          I have to 2nd using UNC if at all possible, so much nicer to manage.

          On another note, I made a test printer pointing to a local path and FOG filled in the path with “\” where just “” is needed. Same thing we see on our UNC printers.

          1 Reply Last reply Reply Quote 0
          • S
            Scott B @johnomaz
            last edited by Oct 26, 2015, 3:24 PM

            @johnomaz said:

            @wayne-workman I’d prefer to use the UNC path instead of a local path. I used to use a local path but kept running into issues, usually small but annoying. Plus, using the UNC path, I can manage the drivers with ease.

            @Wayne-Workman said:

            Moved to bug reports.

            You could use a Script via snapins or a script via Group Policy to push the drivers to the computers, and then use a local path instead of using UNC paths… That would be a work around. I think the UNC Path issue needs addressed though. @Jbob ideas?

            I did try pushing out a printer via FOG using a path to local driver files and I ended up with the same result as if the drivers were accessed via UNC.

            W 1 Reply Last reply Oct 26, 2015, 3:43 PM Reply Quote 0
            • W
              Wayne Workman @Scott B
              last edited by Oct 26, 2015, 3:43 PM

              @Scott-B said:

              You could use a Script via snapins or a script via Group Policy to push the drivers to the computers, and then use a local path instead of using UNC paths… That would be a work around. I think the UNC Path issue needs addressed though. @Jbob ideas?

              I did try pushing out a printer via FOG using a path to local driver files and I ended up with the same result as if the drivers were accessed via UNC.

              Very strange. Are you using the new client or legacy?

              Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
              Daily Clean Installation Results:
              https://fogtesting.fogproject.us/
              FOG Reporting:
              https://fog-external-reporting-results.fogproject.us/

              S 1 Reply Last reply Oct 26, 2015, 3:50 PM Reply Quote 0
              • S
                Scott B @Wayne Workman
                last edited by Oct 26, 2015, 3:50 PM

                @Wayne-Workman said:

                @Scott-B said:

                You could use a Script via snapins or a script via Group Policy to push the drivers to the computers, and then use a local path instead of using UNC paths… That would be a work around. I think the UNC Path issue needs addressed though. @Jbob ideas?

                I did try pushing out a printer via FOG using a path to local driver files and I ended up with the same result as if the drivers were accessed via UNC.

                Very strange. Are you using the new client or legacy?

                Currently legacy across the district.

                1 Reply Last reply Reply Quote 0
                • J
                  Joe Schmitt Senior Developer
                  last edited by Oct 26, 2015, 3:51 PM

                  I believe @Tom-Elliott did some modifications to how slashes were handled recently.

                  Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                  1 Reply Last reply Reply Quote 0
                  • J
                    johnomaz
                    last edited by johnomaz Oct 26, 2015, 10:09 AM Oct 26, 2015, 3:52 PM

                    I just installed the latest copy…like just this minute. I’ll be testing it on my workstation momentarily.

                    –

                    @Jbob @Tom-Elliott Just updated FOG and printers are still not deploying. The UNC path still recognizes as \\\\server\\path\\file.inf

                    https://dl.dropboxusercontent.com/u/114466/2.PNG

                     10/26/2015 8:54 AM LocalPrinter Attempting to add printer:
                     10/26/2015 8:54 AM LocalPrinter --> Name = HP m601n - Student Printer 1
                     10/26/2015 8:54 AM LocalPrinter --> IP = 10.60.219.21
                     10/26/2015 8:54 AM LocalPrinter --> Port = IP_10.60.219.21
                     10/26/2015 8:54 AM LocalPrinter --> File = \\\\phs-campus\\Distribution\\ljm601n\\hpcm600u.inf
                     10/26/2015 8:54 AM LocalPrinter --> Model = HP LaserJet 600 M601 M602 M603 PCL6
                     10/26/2015 8:54 AM LocalPrinter Return code 0
                    

                    Above is just one of the printer lines in fog.log to show the UNC path.

                    1 Reply Last reply Reply Quote 0
                    • T
                      Tom Elliott
                      last edited by Oct 31, 2015, 10:41 PM

                      I’m solving this thread for now. I would love to ensure there isn’t a problem with just the legacy client so if we can get more details I can probably squish this real quick.

                      I’m solving this as I have remoted in with @johnomaz and we verified things were finally working as expected. There was some issues but it was purely a configuration thing, not a fog bug issue. And I will state it’s a rarity that it isn’t something I caused.

                      At any rate I just hope it’s working properly for everybody now.

                      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                      Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                      Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

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