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    I know what's wrong, I just don't know how to fix it!

    Scheduled Pinned Locked Moved Solved
    FOG Problems
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    • J
      Julianh
      last edited by Julianh

      Don’t know what happened with the font there, sorry, here’s the photo

      https://www.dropbox.com/s/75rigpzcy2b52mf/fogerror.jpeg?dl=0

      Wayne WorkmanW 1 Reply Last reply Reply Quote 0
      • Wayne WorkmanW
        Wayne Workman @Julianh
        last edited by

        @Julianh

        On your FOG server, what is the output of these two commands?

        [CODE]cat /etc/exports
        ls -laR /images2 | grep .mntcheck[/CODE]

        Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
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        • J
          Julianh
          last edited by

          Thanks for your help, much appreciated.

          I issued the commands, and realised the /images2 and /images2/dev directories were not being exported. I then edited the /etc/exports file to do so. The new 4tb disk is mounted on /images2

          I’ve taken a photo, now the Nfs error has gone. One down one to go.

          Here’s the url of the photo;
          https://www.dropbox.com/s/34lgv7b3f7fkzpc/fogerror2 (1).jpeg?dl=0

          This is the result of the commands, after editing the file;

          image@fog1:~$ cat /etc/exports
          /images *(ro,sync,no_wdelay,insecure_locks,no_root_squash,insecure,fsid=1)
          /images/dev *(rw,sync,no_wdelay,no_root_squash,insecure,fsid=2)
          /images2 *(ro,sync,no_wdelay,insecure_locks,no_root_squash,insecure,fsid=3)
          /images2/dev *(rw,sync,no_wdelay,no_root_squash,insecure,fsid=4)
          image@fog1:~$ ls -laR /images2 | grep .mntcheck
          -rwxrwxrwx 1 root root 0 Jun 1 16:30 .mntcheck
          image@fog1:~$

          So it’s getting there, I’m still not sure about the password, so I’m using the “password” from the /opt/fog/.fogsettings. Is that correct? What username should I use?

          Thanks

          Wayne WorkmanW 1 Reply Last reply Reply Quote 0
          • Wayne WorkmanW
            Wayne Workman @Julianh
            last edited by Wayne Workman

            @Julianh You’re missing one .mntcheck file.

            You need one in both images and dev folders

            [CODE]touch /images2/.mntcheck
            touch /images2/dev/.mntcheck[/CODE]

            After that, restart the NFS service and portmap/RPC (or reboot the machine).

            Let us know what it does then.

            Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
            Daily Clean Installation Results:
            https://fogtesting.fogproject.us/
            FOG Reporting:
            https://fog-external-reporting-results.fogproject.us/

            1 Reply Last reply Reply Quote 1
            • J
              Julianh
              last edited by Julianh

              Thank you Wayne, your suggestion has made a big step forward.

              The machine now uploads an image, but unfortunately it’s created an image in the /images2/dev directory, in a directory that is the MAC address of the machines lan card.

              The image size is also 0 in the list of images
              The command ls - l gives

              root@fog1:/images2/dev# ls -l
              total 4
              drwxrwxrwx 2 root root 4096 Jun 2 22:03 e03f49af16b2
              root@fog1:/images2/dev#

              I thought it may be permissions, so issued

              chown -R root.root /images2

              But that didn’t fix it

              Its the final stage that moves it from the /images2/dev to /images2 and renames it. So close…

              Anyone know the next step?

              Julian

              1 Reply Last reply Reply Quote 0
              • Wayne WorkmanW
                Wayne Workman
                last edited by

                Sounds like you now need to troubleshoot FTP.

                Take a look at this: https://wiki.fogproject.org/wiki/index.php/Troubleshoot_FTP

                Let us know if you figure it out, or if you need more help.

                Here’s a hint… Credentials 🙂

                Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
                Daily Clean Installation Results:
                https://fogtesting.fogproject.us/
                FOG Reporting:
                https://fog-external-reporting-results.fogproject.us/

                1 Reply Last reply Reply Quote 1
                • J
                  Julianh
                  last edited by

                  I’ve spent 5 hours going through this, and still can’t see it.
                  I’ve read through the guide Wayne suggested, and can’t seem to find the problem,

                  My .fogsettings are; (passwords changed)

                  ipaddress=“10.10.1.5”;
                  interface=“eth0”;
                  routeraddress=" option routers 10.10.1.1;“;
                  plainrouter=“10.10.1.1”;
                  dnsaddress=” option domain-name-servers 8.8.8.8; “;
                  dnsbootimage=“8.8.8.8”;
                  password=“11111”;
                  osid=“2”;
                  osname=“Debian”;
                  dodhcp=“y”;
                  bldhcp=“1”;
                  installtype=“N”;
                  snmysqluser=”"
                  snmysqlpass=“22222”;
                  snmysqlhost=“”;
                  installlang=“0”;
                  donate=“0”;
                  fogupdateloaded=“1”
                  image@fog1:/opt/fog$

                  I’ve checked the storage node, and the management username and management password are fog and “11111”

                  I’ve ftp’d from windows to the fog server, and sent a file from windows to the fog server, using the credentials fog and 11111. The file transferred fine.

                  I’ve reset the folders with

                  sudo chmod -R 777 /images2
                  sudo chown -R fog:root /images2.

                  The results of the command

                  ls -laR /images2 are below;

                  drwxrwxrwx 4 fog root 4096 Jun 1 22:32 .
                  drwxr-xr-x 28 root root 4096 May 28 23:13 …
                  drwxrwxrwx 3 fog root 4096 Jun 2 21:47 dev
                  drwxrwxrwx 2 fog root 16384 May 28 20:16 lost+found
                  -rwxrwxrwx 1 fog root 0 Jun 2 17:43 .mntcheck

                  /images2/dev:
                  total 12
                  drwxrwxrwx 3 fog root 4096 Jun 2 21:47 .
                  drwxrwxrwx 4 fog root 4096 Jun 1 22:32 …
                  drwxrwxrwx 2 fog root 4096 Jun 2 22:03 e03f49af16b2
                  -rwxrwxrwx 1 fog root 0 Jun 2 17:43 .mntcheck

                  /images2/dev/e03f49af16b2:
                  total 34999444
                  drwxrwxrwx 2 fog root 4096 Jun 2 22:03 .
                  drwxrwxrwx 3 fog root 4096 Jun 2 21:47 …
                  -rwxrwxrwx 1 fog root 512 Jun 2 21:47 d1.mbr
                  -rwxrwxrwx 1 fog root 212396255 Jun 2 21:47 d1p1.img
                  -rwxrwxrwx 1 fog root 10085091757 Jun 2 22:03 d1p2.img
                  -rwxrwxrwx 1 fog root 512 Jun 2 22:03 d2.mbr
                  -rwxrwxrwx 1 fog root 25506898197 Jun 2 22:40 d2p1.img

                  /images2/lost+found:
                  total 20
                  drwxrwxrwx 2 fog root 16384 May 28 20:16 .
                  drwxrwxrwx 4 fog root 4096 Jun 1 22:32 …
                  image@fog1:/images$

                  The only thing I can find is I have no storageftppass= line, but if this was the fault, wouldn’t it affect the creation of images on the original disk, which works fine.

                  I have to build images next week, or my company won’t be able to run a course, and I’ll really be in trouble.

                  Can anyone help me out?

                  Wayne WorkmanW 1 Reply Last reply Reply Quote 0
                  • Wayne WorkmanW
                    Wayne Workman @Julianh
                    last edited by

                    @Julianh

                    You are likely running FOG 1.2.0 ? You wouldn’t have storageftppass= I think. That’s a more recent thing in FOG Trunk.

                    When you say you “added a disk”, could you please elaborate?

                    Did you physically add another hard drive into the server itself?

                    Or are you using a NAS ?

                    Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
                    Daily Clean Installation Results:
                    https://fogtesting.fogproject.us/
                    FOG Reporting:
                    https://fog-external-reporting-results.fogproject.us/

                    1 Reply Last reply Reply Quote 0
                    • J
                      Julianh
                      last edited by

                      I had a 4tb disk in the server, that I installed fog on. The OS and images are on this disk. I ran out of space, and added another 4 Tb disk to the fog server. It’s this new disk I’m having problems with, the old disk works fine.
                      The new disk is mounted as /images2.
                      There is no NAS involved, it’s all local, which it has to be. I’m not allowed to use anything except the 1 server, and must keep it on the network the clients are on, it’s not allowed to connect outside, to another NAS box for example.

                      Thanks

                      Julian

                      1 Reply Last reply Reply Quote 0
                      • J
                        Julianh
                        last edited by

                        The problem is now, how do I get the images named correctly and in the images2 directory instead of being named the MAC address and in the /images2/dev directory.

                        Thanks

                        Julian

                        1 Reply Last reply Reply Quote 0
                        • Wayne WorkmanW
                          Wayne Workman
                          last edited by

                          Well, a simple work around would be something like this:

                          [CODE]mv /images2/dev/MacAddressHere /images2/EXACT_Image_Name_You_Chose[/CODE]

                          And when I say exact, look at the path in your image definition (in the web UI). Normally, stuff like underscores and whatnot are truncated, the actual file name that it should be will be in the PATH section.

                          But, can you verify that when you used FTP to transfer a file, can you verify you were accessing the correct storage node?

                          Did you ECHO some text to /images2/dev/text.txt and then try to move that via FTP to /images/text.txt ??

                          Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
                          Daily Clean Installation Results:
                          https://fogtesting.fogproject.us/
                          FOG Reporting:
                          https://fog-external-reporting-results.fogproject.us/

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                          • J
                            Julianh
                            last edited by Julianh

                            I have to get it working with the front end, although the mv command would work, In the long term I won’t be the only one using this so it needs to work fine, unfortunately.

                            Here’s the text from the windows ftp to the fog server,

                            ftp> open 10.10.1.5
                            Connected to 10.10.1.5.
                            220 (vsFTPd 3.0.2)
                            User (10.10.1.5:(none)): fog
                            331 Please specify the password.
                            Password:
                            230 Login successful.
                            ftp> pdw
                            Invalid command.
                            ftp> pwd
                            257 “/home/fog”
                            ftp> cd /images2
                            250 Directory successfully changed.
                            ftp> put test.txt
                            200 PORT command successful. Consider using PASV.
                            425 Failed to establish connection.

                            I redid this, I noticed that it didn’t transfer the file, but logged in. This suggests file/directory permissions, but my previous post shows what they were set to, are they wrong? Or should the directories be set to root root, rather than fog root?

                            Incidentally the machines being imaged have 2 drives in them
                            I’m getting desperate, I’ll have to explain to my boss why this isn’t working tomorrow, any suggestions?

                            1 Reply Last reply Reply Quote 0
                            • Wayne WorkmanW
                              Wayne Workman
                              last edited by

                              Dumb question but, your Windows firewall is off, right? Like… totally off? Exceptions for stuff like TFTP don’t really work… I couldn’t get them to work anyways… maybe FTP might be the same… best to turn it off.

                              Also,

                              Can you try to use FTP from the FOG server itself? If it works, then that is a valuable troubleshooting piece.

                              Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
                              Daily Clean Installation Results:
                              https://fogtesting.fogproject.us/
                              FOG Reporting:
                              https://fog-external-reporting-results.fogproject.us/

                              ch3iC 1 Reply Last reply Reply Quote 0
                              • J
                                Julianh
                                last edited by

                                This post is deleted!
                                1 Reply Last reply Reply Quote 0
                                • J
                                  Julianh
                                  last edited by

                                  image.jpg

                                  1 Reply Last reply Reply Quote 0
                                  • J
                                    Julianh
                                    last edited by

                                    image.jpg

                                    1 Reply Last reply Reply Quote 0
                                    • J
                                      Julianh
                                      last edited by

                                      Here are some screen shots of the storage node and image details, any suggestions?

                                      1 Reply Last reply Reply Quote 0
                                      • Wayne WorkmanW
                                        Wayne Workman
                                        last edited by

                                        Any updates?

                                        Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
                                        Daily Clean Installation Results:
                                        https://fogtesting.fogproject.us/
                                        FOG Reporting:
                                        https://fog-external-reporting-results.fogproject.us/

                                        1 Reply Last reply Reply Quote 0
                                        • ch3iC
                                          ch3i Moderator @Wayne Workman
                                          last edited by

                                          @Julianh
                                          Thank you for your screenshots, but can you test that Wayne-Workman ask for ?

                                          @Wayne-Workman said:

                                          Can you try to use FTP from the FOG server itself? If it works, then that is a valuable troubleshooting piece.

                                          1 Reply Last reply Reply Quote 0
                                          • J
                                            Julianh
                                            last edited by

                                            I don’t have a ftp server to test it with, so I used ftp.kernel.org, being a public site, I couldn’t actually finish the upload,

                                            220 Welcome to kernel.org
                                            Name (ftp.kernel.org:image): anonymous
                                            331 Please specify the password.
                                            Password:
                                            230 Login successful.
                                            Remote system type is UNIX.
                                            Using binary mode to transfer files.
                                            ftp> put /tmp/test.txt
                                            local: /tmp/test.txt remote: /tmp/test.txt
                                            200 PORT command successful. Consider using PASV.
                                            550 Permission denied.

                                            But this is as far as I got.

                                            Is there any other test you’d like me to perform?

                                            Thanks

                                            Julian

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