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    Error generating image

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    FOG Problems
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    • T
      Thiago Ryuiti
      last edited by

      I am trying to generate a Windows image, however, it is showing the error below, I have already carried out the following procedures from the link below:

      https://forums.fogproject.org/topic/11203/resyncing-fog-s-service-account-password

      Below is an error

      14478328-9f5a-442d-a44c-8dcb7e8c5fb5-WhatsApp Image 2024-04-18 at 18.13.52.jpeg

      george1421G 1 Reply Last reply Reply Quote 0
      • george1421G
        george1421 Moderator @Thiago Ryuiti
        last edited by

        @Thiago-Ryuiti The error is saying that the service account fogproject doesn’t have rights to the /images directory.

        This typically happens for two reasons.

        1. Someone changed the password to the fogproject linux user account on the fog server. This password is managed by the FOG installer script. If someone intentionally changed this password you will need to fix it. The complex password is saved in a hidden file in /opt/fog/.fogsettings file. You will need to be root or su to root to be able to view this file. If you need to keep this changed password for some reason there is a process to resync the password with what FOG thinks.
        2. Someone has changed the permissions on the /images directory after FOG was installed.

        Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

        T 2 Replies Last reply Reply Quote 1
        • T
          Thiago Ryuiti @george1421
          last edited by

          This post is deleted!
          1 Reply Last reply Reply Quote 0
          • T
            Thiago Ryuiti @george1421
            last edited by

            @george1421 Good morning,
            Regarding item 1, We did the entire procedure regarding changing the password and reinstalling fogproject, but the mysqlpass password does not match the password.

            Do they need to be the same?
            Is the fogmaster user correct?

            b6b6a706-7362-4dc2-a192-36ed7e6e001f-Imagem do WhatsApp de 2024-04-19 à(s) 11.23.41_41f41995.jpg

            bf80091a-676a-44ce-bac7-70f9b9786555-Imagem do WhatsApp de 2024-04-19 à(s) 11.25.48_e0cde201.jpg

            Regarding item 2, below is the permissions for the /image folder.

            b7b0903b-46a7-45e7-8ec8-08f7d933ac5b-Imagem do WhatsApp de 2024-04-18 à(s) 19.24.01_66f3fd6f.jpg

            705d4fc3-e4c5-4aee-955c-a18c7576f77f-Imagem do WhatsApp de 2024-04-19 à(s) 11.16.40_4ccabc69.jpg

            I believe this is correct, but the error continues, do you have any other ideas?

            george1421G 1 Reply Last reply Reply Quote 0
            • george1421G
              george1421 Moderator @Thiago Ryuiti
              last edited by

              @Thiago-Ryuiti said in Error generating image:

              We did the entire procedure regarding changing the password and reinstalling fogproject,

              Can you explain this? The reason why i ask is that there was some bad instructions on the internet that said to log into the fog server with the user fog and then install FOG. People were getting locked out of the fog account because the installer would reset the password. There was never an intent by the developers for admins to use the fog service account. So the developers changed the name of the service account to fogproject. So you saying “changing the password” is a bit suspect since you should never touch this account.

              So what state is your install in at the moment? Can you ftp to the fog server using the account information in the .fogsettings file (ignoring the bit about sql server for the moment)?

              Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

              I 3 Replies Last reply Reply Quote 0
              • I
                inconnu @george1421
                last edited by

                This post is deleted!
                1 Reply Last reply Reply Quote 0
                • I
                  inconnu @george1421
                  last edited by

                  @george1421

                  Hi George,

                  I work with Thiago. We followed a tutorial written by you back in 2017 where there is an error exactly the same, follow the link below.

                  https://forums.fogproject.org/topic/11203/resyncing-fog-s-service-account-password

                  We put Print below all permissions. I can carry out more tests on Monday.

                  1 Reply Last reply Reply Quote 0
                  • I
                    inconnu @george1421
                    last edited by

                    @george1421 hi George,

                    I tested the FTP connection to move the folders and files and everything works correctly, the problem must be in the DB, correct?

                    any idea?

                    1505126c-10e2-44f4-8a52-8064b2bfdb48-image.png

                    Tom ElliottT george1421G 2 Replies Last reply Reply Quote 0
                    • Tom ElliottT
                      Tom Elliott @inconnu
                      last edited by

                      @inconnu Is it possible there’s not enough room to put the file?

                      I ask because it seems to create the directory needed for image capture, but fail to put the file, so … maybe the disk is simply full?

                      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                      Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                      Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                      I 1 Reply Last reply Reply Quote 0
                      • I
                        inconnu @Tom Elliott
                        last edited by

                        @Tom-Elliott

                        I have a lot of disk space.

                        And congrat for maintain the project live.

                        c7f6a8dc-85a0-4b8a-a2a4-1ba74d589fcc-image.png

                        1 Reply Last reply Reply Quote 0
                        • george1421G
                          george1421 Moderator @inconnu
                          last edited by

                          @inconnu Ok if you can move the files via ftp then you have the permissions right. Now the login information you used for FTP, go into the web ui and look at the storage node (probably master or default) make sure the ftp settings there are correct. If not correct them.

                          Make sure the /opt/fog/.fogsettings password match what you used for logging into ftp. If yes then rerun the installer.

                          I have not seen issues with the database, but its always possible. In the same .fogsettings file there should be a user name and password for mysql.

                          From the fog server’s linux command line key in mysql -u <fog_use_name_from_settings_file> -p <password_from_file> fog

                          Make sure you can login with the mysql passwords from the config file.

                          If you want to make sure it works you can key in the following from the mysql console.

                          use fog;
                          show tables;
                          exit;
                          

                          It should show you more than just an error message. Especially the show tables command.

                          Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

                          I 1 Reply Last reply Reply Quote 0
                          • I
                            inconnu @george1421
                            last edited by inconnu

                            @george1421

                            Variables (–variable-name=value)
                            and boolean options {FALSE|TRUE} Value (after reading options)


                            abort-source-on-error FALSE
                            auto-rehash TRUE
                            auto-vertical-output FALSE
                            binary-as-hex FALSE
                            character-sets-dir (No default value)
                            column-type-info FALSE
                            comments FALSE
                            compress FALSE
                            debug-check FALSE
                            debug-info FALSE
                            database (No default value)
                            default-character-set auto
                            delimiter ;
                            vertical FALSE
                            force FALSE
                            named-commands FALSE
                            ignore-spaces FALSE
                            init-command (No default value)
                            local-infile FALSE
                            no-beep FALSE
                            host (No default value)
                            html FALSE
                            xml FALSE
                            line-numbers TRUE
                            unbuffered FALSE
                            column-names TRUE
                            sigint-ignore FALSE
                            port 0
                            progress-reports TRUE
                            prompt \N [\d]>
                            protocol
                            quick FALSE
                            raw FALSE
                            reconnect TRUE
                            socket /run/mysqld/mysqld.sock
                            ssl FALSE
                            ssl-ca (No default value)
                            ssl-capath (No default value)
                            ssl-cert (No default value)
                            ssl-cipher (No default value)
                            ssl-key (No default value)
                            ssl-crl (No default value)
                            ssl-crlpath (No default value)
                            tls-version (No default value)
                            ssl-verify-server-cert FALSE
                            table FALSE
                            user fogmaster
                            safe-updates FALSE
                            i-am-a-dummy FALSE
                            connect-timeout 0
                            max-allowed-packet 16777216
                            net-buffer-length 16384
                            select-limit 1000
                            max-join-size 1000000
                            secure-auth FALSE
                            show-warnings FALSE
                            plugin-dir (No default value)
                            default-auth (No default value)
                            binary-mode FALSE
                            connect-expired-password FALSE
                            root@fog:/home/fog#

                            38d7de3e-3e98-4da0-aefb-b3767914c3eb-image.png

                            I had already tested the bank before and it was connecting.

                            But I can log in just by using it.

                            mysql

                            and then the normal procedure.
                            use fog;
                            etc.

                            I 1 Reply Last reply Reply Quote 0
                            • I
                              inconnu @inconnu
                              last edited by

                              @Tom-Elliott @george1421

                              I looked a little at PHP and Udpcast to try to put some debugging in to help me resolve this issue.

                              Can you help us in any way?

                              Yours sincerely,

                              I 1 Reply Last reply Reply Quote 0
                              • I
                                inconnu @inconnu
                                last edited by

                                Hi guys, i install in other two servers and the same error.

                                Sorry for this, but i really need some help :(.

                                Thanks.

                                Tom ElliottT 1 Reply Last reply Reply Quote 0
                                • Tom ElliottT
                                  Tom Elliott @inconnu
                                  last edited by

                                  @inconnu From the storage node at 10.1.3.100, with username fogproject and the password associated, you can login, and create files. I see in the FTP code you tested that worked, but where did you get the password you used there?

                                  Was that from the /opt/fog/.fogsettings file or the password associated in the UI?

                                  I am undersuspicion the password in the DB is incorrect.

                                  Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                                  Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                  Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                  I 1 Reply Last reply Reply Quote 0
                                  • I
                                    inconnu @Tom Elliott
                                    last edited by

                                    @Tom-Elliott

                                    ed9d7c3f-9570-442a-99b4-43edb75ac899-image.png

                                    all passwords match those in the configuration file;

                                    a12b150d-b091-49dc-af57-a8ad096d51c1-image.png

                                    Except this one.

                                    I’m soo sorry for multiple messages, but this tool will help us a lot in my environment where I don’t have a Windows server.

                                    Tom ElliottT 1 Reply Last reply Reply Quote 0
                                    • Tom ElliottT
                                      Tom Elliott @inconnu
                                      last edited by

                                      @inconnu The StorageNode user/Pass is only used when you have Storage nodes in your environment. (Which we always do as the “Server” as well, but more meant relating to Additional “Storage Nodes” that communicate with a central system (the server).

                                      I don’t think this is the cause of the FTP issues you’re seeing.

                                      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                                      Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                      Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                      I 1 Reply Last reply Reply Quote 0
                                      • I
                                        inconnu @Tom Elliott
                                        last edited by

                                        @Tom-Elliott

                                        So do you have any idea what I can do or how I can try to debug this?

                                        I tried to understand the clone’s source code through the error messages, but I didn’t have much success, if I knew where it is more or less I could try to recompile (if it’s in C) or change PHP to try to find the cause.

                                        I’m kind of at a loss as to what to do.

                                        Tom ElliottT 1 Reply Last reply Reply Quote 0
                                        • Tom ElliottT
                                          Tom Elliott @inconnu
                                          last edited by

                                          @inconnu can you provide your fog servers (10.1.3.100) php-fpm/html error logs from immediately after seeing this error?

                                          I know it’s not a fix persay, but knowing if there’s a server error that we can actually read through might help us understand the problem better.

                                          Particularly due to the fact that it gets to the point of capturing the image, it seems likely there’s some code error, but without knowing what the logs actually show (from the php perspective) I can only take WAGs at this point (Wild assumptive guesses).

                                          Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                                          Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                          Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                          I 1 Reply Last reply Reply Quote 0
                                          • I
                                            inconnu @Tom Elliott
                                            last edited by

                                            @Tom-Elliott

                                            Hi Tom,

                                            While I was installing the Log tool as dependencies and started the capture process, it worked.

                                            I tested it on 2 different workstations, both of which worked.

                                            I have no idea why, but I’m happy.

                                            As soon as I do this on more machines, I will return to congratulate you for your support and request closure.

                                            Thank you very much.

                                            1 Reply Last reply Reply Quote 0
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