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Stuck on pinning server

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FOG Problems
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  • P
    plegrand
    last edited by Sep 23, 2020, 8:24 AM

    Hello,
    I’ve got a problem during client installation.
    My server FOG has this address IP : 192.168.39.243
    From the client i can ping the server from IP address
    During installation, it stucks on “pinning server” then fail with “cannot install certificate”.

    This problem occurs only when i try to use IP address, it works fine if i use the short dns name.

    I’m using Fog server 1.5.8
    Fog client 0.11.19
    Windows 10 1909

    Have you got an explanation ?
    Thanks for your help.

    Pascal

    1 Reply Last reply Reply Quote 0
    • S
      Sebastian Roth Moderator
      last edited by Sep 23, 2020, 1:22 PM

      @plegrand Do I remember correctly. You have a HTTPS setup?!

      The 0.11.19 fog-client did not have the option to pinn to a HTTPS only FOG server. Please download the latest client and give that a try: https://github.com/FOGProject/fog-client/releases/tag/0.12.0

      Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

      Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

      P 3 Replies Last reply Sep 24, 2020, 8:12 AM Reply Quote 0
      • P
        plegrand @Sebastian Roth
        last edited by Sep 24, 2020, 8:12 AM

        @Sebastian-Roth No it’s on http only

        1 Reply Last reply Reply Quote 0
        • P
          plegrand @Sebastian Roth
          last edited by plegrand Sep 24, 2020, 2:44 AM Sep 24, 2020, 8:39 AM

          @Sebastian-Roth
          My fog server has this ip addresse: 192.168.39.243
          The fog client is configured with this ip addresse
          I can ping it from the client with adresse ip, short dns name, long dns name.
          I can get the file http://192.168.39.243/fog/management/other/ssl/srvpublic.crt from the client and Firefox, edge and curl.

          But i see these errors in fog.log

          24/09/2020 10:20:52 Client-Info Version: 0.11.19
           24/09/2020 10:20:52 Client-Info OS:      Windows
           24/09/2020 10:20:52 Middleware::Authentication Waiting for authentication timeout to pass
           24/09/2020 10:21:49 Middleware::Communication Download: http://192.168.39.243/fog/management/other/ssl/srvpublic.crt
           24/09/2020 10:22:52 Middleware::Communication ERROR: Could not download file
           24/09/2020 10:22:52 Middleware::Communication ERROR: Le serveur distant a retourné une erreur : (504) Dépassement du délai de la passerelle.
          
          
          
          24/09/2020 10:24:52 Client-Info Version: 0.11.19
          24/09/2020 10:24:52 Client-Info OS:      Windows
          24/09/2020 10:24:52 Middleware::Authentication Waiting for authentication timeout to pass
          24/09/2020 10:25:49 Middleware::Communication Download: http://192.168.39.243/fog/management/other/ssl/srvpublic.crt
          24/09/2020 10:26:52 Middleware::Communication ERROR: Could not download file
          24/09/2020 10:26:52 Middleware::Communication ERROR: Le serveur distant a retourné une erreur : (504) Dépassement du délai de la passerelle.
          
          24/09/2020 10:26:52 Middleware::Communication URL: http://192.168.39.243/fog/management/index.php?sub=requestClientInfo&configure&newService&json
          24/09/2020 10:27:55 Middleware::Communication ERROR: Could not contact FOG server
          24/09/2020 10:27:55 Middleware::Communication ERROR: Le serveur distant a retourné une erreur : (504) Dépassement du délai de la passerelle.
          24/09/2020 10:27:55 Middleware::Response Success
          24/09/2020 10:27:55 Service ERROR: Invalid promptTime, using default
          24/09/2020 10:27:55 Middleware::Communication URL: http://192.168.39.243/fog/management/index.php?sub=requestClientInfo&mac=60:F2:62:1A:2B:84|62:F2:62:1A:2B:83|60:F2:62:1A:2B:83|34:48:ED:02:2F:CF|60:F2:62:1A:2B:87&newService&json
          24/09/2020 10:28:58 Middleware::Communication ERROR: Could not contact FOG server
          24/09/2020 10:28:58 Middleware::Communication ERROR: Le serveur distant a retourné une erreur : (504) Dépassement du délai de la passerelle.
          24/09/2020 10:28:58 Middleware::Response Success
          24/09/2020 10:28:58 Middleware::Communication URL: http://192.168.39.243/fog/service/getversion.php?clientver&newService&json
          24/09/2020 10:30:01 Service ERROR: Unable to get cycle data
          24/09/2020 10:30:01 Service ERROR: Le serveur distant a retourné une erreur : (504) Dépassement du délai de la passerelle.
          24/09/2020 10:30:01 Middleware::Response Success
          24/09/2020 10:30:01 Service Initializing modules
          

          The time/date are corrects on client and server

          I’m lost !! 😉

          1 Reply Last reply Reply Quote 0
          • P
            plegrand @Sebastian Roth
            last edited by Sep 24, 2020, 2:39 PM

            @Sebastian-Roth
            I saw that the client load the following url :
            http://192.168.39.243/fog/status/getservertime.php
            It get the following time : Sep 24, 2020 14:37 pm
            In fact the time is 16:37 pm
            But on the server :
            [root@fog] ~ # date
            jeudi 24 septembre 2020, 16:38:44 (UTC+0200)

            Is it the problem ?

            1 Reply Last reply Reply Quote 0
            • S
              Sebastian Roth Moderator
              last edited by Sep 24, 2020, 3:25 PM

              @plegrand I don’t think the time difference is causing the issue for you. While I don’t speek French I suppose the message returned by the FOG server is a 504 HTTP error. Please take a look at the Apache serverlogs to find out what it complains about. See my signature in where to find those logs.

              Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

              Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

              P 1 Reply Last reply Sep 25, 2020, 6:00 AM Reply Quote 0
              • P
                plegrand @Sebastian Roth
                last edited by Sep 25, 2020, 6:00 AM

                @Sebastian-Roth There is nothing in error.log

                1 Reply Last reply Reply Quote 0
                • S
                  Sebastian Roth Moderator
                  last edited by Sep 25, 2020, 10:18 AM

                  @plegrand The log you posted doesn’t seem to come from a fresh fog-client install but from existing clients. Possibly many or all your clients are unable to communicate with the FOG server and that puts such a load onto it that it returns with HTTP 504 (gateway timeout).

                  Have you looked at the logs of a couple of your clients. Do others work fine? How many hosts with fog-client installed do you have?

                  Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                  Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                  P 1 Reply Last reply Sep 28, 2020, 6:09 AM Reply Quote 0
                  • P
                    plegrand @Sebastian Roth
                    last edited by Sep 28, 2020, 6:09 AM

                    @Sebastian-Roth
                    I made the test with a fresh install of the latest client with same problems.

                    1 Reply Last reply Reply Quote 0
                    • S
                      Sebastian Roth Moderator
                      last edited by Sep 28, 2020, 11:40 AM

                      @plegrand Do other clients work properly or do they all show those messages in the client logs?

                      Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                      Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                      1 Reply Last reply Reply Quote 0
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