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    Stuck on pinning server

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    • P
      plegrand
      last edited by

      Hello,
      I’ve got a problem during client installation.
      My server FOG has this address IP : 192.168.39.243
      From the client i can ping the server from IP address
      During installation, it stucks on “pinning server” then fail with “cannot install certificate”.

      This problem occurs only when i try to use IP address, it works fine if i use the short dns name.

      I’m using Fog server 1.5.8
      Fog client 0.11.19
      Windows 10 1909

      Have you got an explanation ?
      Thanks for your help.

      Pascal

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      • S
        Sebastian Roth Moderator
        last edited by

        @plegrand Do I remember correctly. You have a HTTPS setup?!

        The 0.11.19 fog-client did not have the option to pinn to a HTTPS only FOG server. Please download the latest client and give that a try: https://github.com/FOGProject/fog-client/releases/tag/0.12.0

        Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

        Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

        P 3 Replies Last reply Reply Quote 0
        • P
          plegrand @Sebastian Roth
          last edited by

          @Sebastian-Roth No it’s on http only

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          • P
            plegrand @Sebastian Roth
            last edited by plegrand

            @Sebastian-Roth
            My fog server has this ip addresse: 192.168.39.243
            The fog client is configured with this ip addresse
            I can ping it from the client with adresse ip, short dns name, long dns name.
            I can get the file http://192.168.39.243/fog/management/other/ssl/srvpublic.crt from the client and Firefox, edge and curl.

            But i see these errors in fog.log

            24/09/2020 10:20:52 Client-Info Version: 0.11.19
 24/09/2020 10:20:52 Client-Info OS:      Windows
 24/09/2020 10:20:52 Middleware::Authentication Waiting for authentication timeout to pass
 24/09/2020 10:21:49 Middleware::Communication Download: http://192.168.39.243/fog/management/other/ssl/srvpublic.crt
 24/09/2020 10:22:52 Middleware::Communication ERROR: Could not download file
 24/09/2020 10:22:52 Middleware::Communication ERROR: Le serveur distant a retourné une erreur : (504) Dépassement du délai de la passerelle.



            24/09/2020 10:24:52 Client-Info Version: 0.11.19
24/09/2020 10:24:52 Client-Info OS:      Windows
24/09/2020 10:24:52 Middleware::Authentication Waiting for authentication timeout to pass
24/09/2020 10:25:49 Middleware::Communication Download: http://192.168.39.243/fog/management/other/ssl/srvpublic.crt
24/09/2020 10:26:52 Middleware::Communication ERROR: Could not download file
24/09/2020 10:26:52 Middleware::Communication ERROR: Le serveur distant a retourné une erreur : (504) Dépassement du délai de la passerelle.

24/09/2020 10:26:52 Middleware::Communication URL: http://192.168.39.243/fog/management/index.php?sub=requestClientInfo&configure&newService&json
24/09/2020 10:27:55 Middleware::Communication ERROR: Could not contact FOG server
24/09/2020 10:27:55 Middleware::Communication ERROR: Le serveur distant a retourné une erreur : (504) Dépassement du délai de la passerelle.
24/09/2020 10:27:55 Middleware::Response Success
24/09/2020 10:27:55 Service ERROR: Invalid promptTime, using default
24/09/2020 10:27:55 Middleware::Communication URL: http://192.168.39.243/fog/management/index.php?sub=requestClientInfo&mac=60:F2:62:1A:2B:84|62:F2:62:1A:2B:83|60:F2:62:1A:2B:83|34:48:ED:02:2F:CF|60:F2:62:1A:2B:87&newService&json
24/09/2020 10:28:58 Middleware::Communication ERROR: Could not contact FOG server
24/09/2020 10:28:58 Middleware::Communication ERROR: Le serveur distant a retourné une erreur : (504) Dépassement du délai de la passerelle.
24/09/2020 10:28:58 Middleware::Response Success
24/09/2020 10:28:58 Middleware::Communication URL: http://192.168.39.243/fog/service/getversion.php?clientver&newService&json
24/09/2020 10:30:01 Service ERROR: Unable to get cycle data
24/09/2020 10:30:01 Service ERROR: Le serveur distant a retourné une erreur : (504) Dépassement du délai de la passerelle.
24/09/2020 10:30:01 Middleware::Response Success
24/09/2020 10:30:01 Service Initializing modules

            The time/date are corrects on client and server

            I’m lost !! 😉

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            • P
              plegrand @Sebastian Roth
              last edited by

              @Sebastian-Roth
              I saw that the client load the following url :
              http://192.168.39.243/fog/status/getservertime.php
              It get the following time : Sep 24, 2020 14:37 pm
              In fact the time is 16:37 pm
              But on the server :
              [root@fog] ~ # date
              jeudi 24 septembre 2020, 16:38:44 (UTC+0200)

              Is it the problem ?

              1 Reply Last reply Reply Quote 0
              • S
                Sebastian Roth Moderator
                last edited by

                @plegrand I don’t think the time difference is causing the issue for you. While I don’t speek French I suppose the message returned by the FOG server is a 504 HTTP error. Please take a look at the Apache serverlogs to find out what it complains about. See my signature in where to find those logs.

                Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                P 1 Reply Last reply Reply Quote 0
                • P
                  plegrand @Sebastian Roth
                  last edited by

                  @Sebastian-Roth There is nothing in error.log

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                  • S
                    Sebastian Roth Moderator
                    last edited by

                    @plegrand The log you posted doesn’t seem to come from a fresh fog-client install but from existing clients. Possibly many or all your clients are unable to communicate with the FOG server and that puts such a load onto it that it returns with HTTP 504 (gateway timeout).

                    Have you looked at the logs of a couple of your clients. Do others work fine? How many hosts with fog-client installed do you have?

                    Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                    Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                    P 1 Reply Last reply Reply Quote 0
                    • P
                      plegrand @Sebastian Roth
                      last edited by

                      @Sebastian-Roth
                      I made the test with a fresh install of the latest client with same problems.

                      1 Reply Last reply Reply Quote 0
                      • S
                        Sebastian Roth Moderator
                        last edited by

                        @plegrand Do other clients work properly or do they all show those messages in the client logs?

                        Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                        Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                        1 Reply Last reply Reply Quote 0
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