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    Printers Management : Win10x64 NOK, Win7x64 OK

    Scheduled Pinned Locked Moved Unsolved
    Windows Problems
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    • Jonathan CoolJ
      Jonathan Cool
      last edited by

      Hi @Sebastian-Roth ,

      Yes, you right.

      In win10, the port is created but the drivers aren’t copied on the system (no drivers found in printmanagement.msc).

      Where i can find any logs about the copy process ? No information in the fog.log 😞

      My stuff :
      Server :
      FOG Version : Running Version 1.5.9
      OS : Debian GNU/Linux 10
      FOG Client Version : 0.12
      Specifications :
      > All images are on a Synology NAS storage : mounted with NAS_ip:/images
      > French user :)
      > “If everything would work the first time, what would you have learned?”
      Challenges make knowledge growth … by George1421 ;)

      1 Reply Last reply Reply Quote 0
      • S
        Sebastian Roth Moderator
        last edited by Sebastian Roth

        @Jonathan-Cool Don’t think we’ll find any logs about the copy process. I am not sure how to debug this.

        This is a bit different but still it might be helpful to debug the issue. Try using PsExec to start a Windows command line as local system account (which is used to run the fog-client) and see if you can copy files from your NAS: https://superuser.com/questions/1165384/unable-to-access-network-drive-as-system-account-on-windows-10windows-server-20

        Possibly this might help in the client?!? https://support.esri.com/en/technical-article/000002722

        Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

        Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

        1 Reply Last reply Reply Quote 0
        • Jonathan CoolJ
          Jonathan Cool
          last edited by

          Hi @Sebastian-Roth ,

          I tried to copy files from NAS with PSExec and i can’t … :

          PSExec -S copy \\NAS\drivers_imp\test.txt
          

          “Couldn’t access NAS” : same results with Win7 or Win10 …

          I not sure but PSExec isn’t the best tool to copy files, isn’t it ?

          My stuff :
          Server :
          FOG Version : Running Version 1.5.9
          OS : Debian GNU/Linux 10
          FOG Client Version : 0.12
          Specifications :
          > All images are on a Synology NAS storage : mounted with NAS_ip:/images
          > French user :)
          > “If everything would work the first time, what would you have learned?”
          Challenges make knowledge growth … by George1421 ;)

          george1421G 1 Reply Last reply Reply Quote 0
          • S
            Sebastian Roth Moderator
            last edited by Sebastian Roth

            @Jonathan-Cool You might try using IP in UNC path and use xcopy: PSExec -S xcopy \\x.x.x.x\drivers_imp\test.txt . (untested)

            Make sure you run this as system user!

            Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

            Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

            1 Reply Last reply Reply Quote 0
            • george1421G
              george1421 Moderator @Jonathan Cool
              last edited by

              @Jonathan-Cool said in Printers Management : Win10x64 NOK, Win7x64 OK:

              PSExec -S copy \NAS\drivers_imp\test.txt

              I guess I would have to ask what credentials are you using here? You are using an UNC path, then I would assume you are using windows CIFS protocol. What process owner is launching the psexec? (sorry I didn’t read much of this thread if its already been answered).

              Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

              1 Reply Last reply Reply Quote 1
              • Jonathan CoolJ
                Jonathan Cool
                last edited by

                Hi,

                @george1421

                I use -S with PSExec to run the xcopy with SYSTEM account.

                I think, I don’t need any credentials because the share is open to anonymous users (public hidden read only share).

                If i try to access this share using \NAS\drivers_imp\ or \@IP\drivers_imp, it’s works without any credentials

                @Sebastian-Roth
                No more success with the IP address …

                Weird, nope ?

                My stuff :
                Server :
                FOG Version : Running Version 1.5.9
                OS : Debian GNU/Linux 10
                FOG Client Version : 0.12
                Specifications :
                > All images are on a Synology NAS storage : mounted with NAS_ip:/images
                > French user :)
                > “If everything would work the first time, what would you have learned?”
                Challenges make knowledge growth … by George1421 ;)

                george1421G 1 Reply Last reply Reply Quote 0
                • george1421G
                  george1421 Moderator @Jonathan Cool
                  last edited by

                  @Jonathan-Cool said in Printers Management : Win10x64 NOK, Win7x64 OK:

                  I use -S with PSExec to run the xcopy with SYSTEM account.
                  I think, I don’t need any credentials because the share is open to anonymous users (public hidden read only share).

                  But SYSTEM user is local system only. I’m pretty sure it doesn’t have rights on remote systems.

                  If i try to access this share using \NAS\drivers_imp\ or @IP\drivers_imp, it’s works without any credentials

                  But who are you testing this as? SYSTEM or a domain level users logged into a domain computer?

                  as a test why not try something like command script

                  net use \\x.x.x.x\drivers_imp /user:domain\user <password>
                  xcopy \\x.x.x.x\drivers_imp\test.txt .
                  net use /del \\x.x.x.x\drivers_imp
                  

                  just to see if it is a user permission issue. The other thing you need to know where . points to. I would maybe use the full path here like c:\drivers or some other existing path.

                  Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

                  1 Reply Last reply Reply Quote 0
                  • Jonathan CoolJ
                    Jonathan Cool
                    last edited by Jonathan Cool

                    I’m back with some results on Win7 & Win10 :

                    On Windows 7 : (logged on local administrator)
                    C:\install>whoami
                    PC-test-win7\administrateur
                    
                    C:\install>PsExec.exe -S cmd.exe
                    
                    PsExec v2.2 - Execute processes remotely
                    Copyright (C) 2001-2016 Mark Russinovich
                    Sysinternals - www.sysinternals.com
                    
                    
                    Microsoft Windows [version 6.1.7601]
                    Copyright (c) 2009 Microsoft Corporation. Tous droits réservés.
                    
                    C:\Windows\system32>whoami
                    autorite nt\système
                    
                    C:\Windows\system32>xcopy \\xx.xx.xx.xx\drivers_imp\
                    \\xx.xx.xx.xx\drivers_imp\test.txt
                    1 fichier(s) copié(s)
                    
                    C:\Windows\system32>
                    
                    
                    
                    On Windows 10 : (logged on local administrator)
                    C:\install>whoami
                    PC-test-win10\administrateur
                    
                    C:\install>psexec -S cmd.exe
                    
                    PsExec v2.2 - Execute processes remotely
                    Copyright (C) 2001-2016 Mark Russinovich
                    Sysinternals - www.sysinternals.com
                    
                    
                    Microsoft Windows [version 10.0.17134.345]
                    (c) 2018 Microsoft Corporation. Tous droits réservés.
                    
                    C:\WINDOWS\system32>whoami
                    autorite nt\système
                    
                    C:\WINDOWS\system32>xcopy \\xx.xx.xx.xx\drivers_imp
                    Spécification du lecteur non valide
                    0 fichier(s) copié(s)
                    
                    C:\WINDOWS\system32>
                    
                    With administrator account (local administrator account on the Win10) : 
                    C:\install>whoami
                    PC-test-win10\administrateur
                    
                    C:\install>xcopy \\xx.xx.xx.xx\drivers_imp
                    \\\xx.xx.xx.xx\drivers_imp\test.txt
                    1 fichier(s) copié(s)
                    
                    

                    My stuff :
                    Server :
                    FOG Version : Running Version 1.5.9
                    OS : Debian GNU/Linux 10
                    FOG Client Version : 0.12
                    Specifications :
                    > All images are on a Synology NAS storage : mounted with NAS_ip:/images
                    > French user :)
                    > “If everything would work the first time, what would you have learned?”
                    Challenges make knowledge growth … by George1421 ;)

                    1 Reply Last reply Reply Quote 0
                    • S
                      Sebastian Roth Moderator
                      last edited by

                      @Jonathan-Cool Do I see this right, confirm that Win10 is having that issue per se. Anyone an idea why SYSTEM user is not able to copy files from a UNC path?

                      Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                      Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                      1 Reply Last reply Reply Quote 0
                      • Jonathan CoolJ
                        Jonathan Cool
                        last edited by

                        Just to help to debug : same problem on Win10 physical computer.
                        Exact version of Win10 during test : 1803, last updates 2018.11.15.

                        My stuff :
                        Server :
                        FOG Version : Running Version 1.5.9
                        OS : Debian GNU/Linux 10
                        FOG Client Version : 0.12
                        Specifications :
                        > All images are on a Synology NAS storage : mounted with NAS_ip:/images
                        > French user :)
                        > “If everything would work the first time, what would you have learned?”
                        Challenges make knowledge growth … by George1421 ;)

                        1 Reply Last reply Reply Quote 0
                        • Q
                          quinniedid
                          last edited by quinniedid

                          @Jonathan-Cool Are both WIN7 and WIN10 machines joined to a domain? Is the server that your drivers are shared on joined to a domain?

                          1 Reply Last reply Reply Quote 0
                          • Jonathan CoolJ
                            Jonathan Cool
                            last edited by

                            Hi,
                            @quinniedid
                            WIN7 computer has joined the samba 3.x domain.
                            WIN10 hasn’t joined the domain.
                            Drivers are not on the domain server but on a NAS disk (anonymous share)

                            My stuff :
                            Server :
                            FOG Version : Running Version 1.5.9
                            OS : Debian GNU/Linux 10
                            FOG Client Version : 0.12
                            Specifications :
                            > All images are on a Synology NAS storage : mounted with NAS_ip:/images
                            > French user :)
                            > “If everything would work the first time, what would you have learned?”
                            Challenges make knowledge growth … by George1421 ;)

                            1 Reply Last reply Reply Quote 0
                            • Jonathan CoolJ
                              Jonathan Cool
                              last edited by

                              Hi,
                              I’m sorry for the UP but the issue is still here 😞
                              Can’t copy drivers with a Win10 v1803 computer …
                              am i the only guy use this feature (Printers management) on FOG ? 😮

                              My stuff :
                              Server :
                              FOG Version : Running Version 1.5.9
                              OS : Debian GNU/Linux 10
                              FOG Client Version : 0.12
                              Specifications :
                              > All images are on a Synology NAS storage : mounted with NAS_ip:/images
                              > French user :)
                              > “If everything would work the first time, what would you have learned?”
                              Challenges make knowledge growth … by George1421 ;)

                              1 Reply Last reply Reply Quote 0
                              • S
                                Sebastian Roth Moderator
                                last edited by

                                @Jonathan-Cool To me this seems like a “simple” permission issue. What if you create a public share for this drivers where no authentication is needed? Not sure if I miss the point here.

                                Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                1 Reply Last reply Reply Quote 0
                                • Q
                                  quinniedid
                                  last edited by

                                  @Jonathan-Cool Is your NAS also connected or configured to your samba domain?

                                  1 Reply Last reply Reply Quote 0
                                  • Jonathan CoolJ
                                    Jonathan Cool
                                    last edited by

                                    Hi,
                                    @quinniedid Nope, the NAS is only on the LAN but not configured for the samba domain.

                                    I tried a new simple test on the Win10 v1803 : if i copy / paste the drivers into C:\ and set the printer (on the FOG printer management), the printer is seen correctly on the win10 … and i can SEE the drivers in the “printmangement.msc” Windows tool … so, the culprit is the share … not the driver, not the ini file … just the share … OR Windows 10 configuration.

                                    So, the drivers are on a Synology NAS with :

                                    • fog user (used to push FOG image by FTP)
                                    • guest user enable.
                                      https://drive.google.com/open?id=1Rkkuvf221OG28hgBvZO4NbSs7TbSqjyh

                                    The printer section on FOG :

                                    Name : XXXX
                                    Printer Port : IP_1xx.xxx.xxx.xxx
                                    Printer INF file : \NAS…\HP_M402_DNE\hpdo602a_x64.inf
                                    Printer IP : 1xx.xxx.xxx.xxx
                                    Printer Model : HP LaserJet Pro M402-M403 n-dne PCL 6 (found into the inf file)
                                    

                                    What can i try now ?

                                    My stuff :
                                    Server :
                                    FOG Version : Running Version 1.5.9
                                    OS : Debian GNU/Linux 10
                                    FOG Client Version : 0.12
                                    Specifications :
                                    > All images are on a Synology NAS storage : mounted with NAS_ip:/images
                                    > French user :)
                                    > “If everything would work the first time, what would you have learned?”
                                    Challenges make knowledge growth … by George1421 ;)

                                    Q 1 Reply Last reply Reply Quote 0
                                    • Q
                                      Quazz Moderator @Jonathan Cool
                                      last edited by Quazz

                                      @Jonathan-Cool Still seems to be a permission problem from what I can tell.

                                      You can try to test by assigning a drive letter as the system user to the samba share and see if you can then access the files using the drive letter assignment.

                                      Something like:

                                      1. net use V: \server\share /user:name1 passw2
                                      2. xcopy V:\drivers C:\drivers
                                      3. net use V: /delete

                                      I’m guessing if the W10 joined the domain that could work too.

                                      1 Reply Last reply Reply Quote 0
                                      • Q
                                        quinniedid
                                        last edited by

                                        @Jonathan-Cool I find it very interesting that a SYSTEM account will work on Windows 7 but not Windows 10. One thing I would like to see is doing the same thing with PSExec running as the SYSTEM account and once you have that command window open change the directory to where you usually have the drivers dumped to. Run the xcopy from the NAS. I would be curious to see the behavior difference between Windows 7 and Windows 10.

                                        Also, can you capture a screenshot of the security permissions of the folder specially on Windows 10 that the drivers are dropped into? Something like this: 9af71ed8-fd11-49f5-89f5-8dec43110fcc-image.png

                                        1 Reply Last reply Reply Quote 1
                                        • Jonathan CoolJ
                                          Jonathan Cool
                                          last edited by

                                          Hi !
                                          I’m back with the answers …

                                          @Quazz

                                          C:\>whoami
                                          PC-test-Win10\administrateur
                                          
                                          C:\>net use Z: \\fog-nas\drivers_imp
                                          La commande s est terminée correctement.
                                          
                                          
                                          C:\>xcopy Z:\test.txt
                                          Z:\test.txt
                                          1 fichier(s) copié(s)
                                          
                                          C:\>PsExec64.exe -S cmd.exe
                                          
                                          PsExec v2.2 - Execute processes remotely
                                          Copyright (C) 2001-2016 Mark Russinovich
                                          Sysinternals - www.sysinternals.com
                                          
                                          
                                          Microsoft Windows [version 10.0.17134.523]
                                          (c) 2018 Microsoft Corporation. Tous droits réservés.
                                          
                                          C:\WINDOWS\system32>whoami
                                          autorite nt\système
                                          
                                          C:\WINDOWS\system32>cd C:\
                                          
                                          C:\>net use
                                          Les nouvelles connexions seront mémorisées.
                                          
                                          La liste est vide.
                                          
                                          
                                          C:\>net use Z: \\fog-nas\drivers_imp
                                          L'erreur système 58 s'est produite.
                                          
                                          Le serveur spécifié ne peut pas exécuter l'opération demandée.
                                          

                                          @quinniedid

                                          PC-test-Win10\administrateur
                                          
                                          C:\>PsExec64.exe -S cmd.exe
                                          
                                          PsExec v2.2 - Execute processes remotely
                                          Copyright (C) 2001-2016 Mark Russinovich
                                          Sysinternals - www.sysinternals.com
                                          
                                          
                                          Microsoft Windows [version 10.0.17134.523]
                                          (c) 2018 Microsoft Corporation. Tous droits réservés.
                                          
                                          C:\WINDOWS\system32>net use
                                          Les nouvelles connexions seront mémorisées.
                                          
                                          La liste est vide.
                                          
                                          
                                          C:\WINDOWS\system32>net use Z: \\fog-nas\drivers_imp
                                          L'erreur système 58 s'est produite.
                                          
                                          Le serveur spécifié ne peut pas exécuter l'opération demandée.
                                          
                                          
                                          C:\WINDOWS\system32>cd \\fog-nas\drivers_imp\
                                          '\\fog-nas\drivers_imp\'
                                          CMD ne prend pas les chemins UNC comme répertoires en cours.
                                          
                                          C:\WINDOWS\system32>
                                          

                                          and the screensot of permissions displayed by Win10 : https://drive.google.com/open?id=1OEPXC-dYWlqfksnCKwxKFIzjbhj-7VoE

                                          The win10 station and win7 station aren’t on the domain. Same with the NAS … but works win7 so … i think it’s not a domain issue. Isn’t it ?

                                          My stuff :
                                          Server :
                                          FOG Version : Running Version 1.5.9
                                          OS : Debian GNU/Linux 10
                                          FOG Client Version : 0.12
                                          Specifications :
                                          > All images are on a Synology NAS storage : mounted with NAS_ip:/images
                                          > French user :)
                                          > “If everything would work the first time, what would you have learned?”
                                          Challenges make knowledge growth … by George1421 ;)

                                          Q 1 Reply Last reply Reply Quote 0
                                          • Q
                                            Quazz Moderator @Jonathan Cool
                                            last edited by

                                            @Jonathan-Cool Error 58 indicates this has to do with how Samba has changed between Windows 7 and Windows 10, specifically for security.

                                            What Samba version is the NAS running?

                                            Try logging in with Samba credentials to the share in the net use command instead of guest logon.

                                            1 Reply Last reply Reply Quote 0
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