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Printers Management : Win10x64 NOK, Win7x64 OK

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  • J
    Jonathan Cool
    last edited by Oct 19, 2018, 1:26 PM

    Hi !
    I’m trying to use the printer management service with FOG.

    On a Win7x64 with an HP LaserJet PRO M402, it’s work.
    The same printer with Win10x64 is not showing in the Windows printer management.

    The printer section on FOG :

    • Name : XXXX
    • Printer Port : IP_1xx.xxx.xxx.xxx
    • Printer INF file : \NAS…\HP_M402_DNE\hpdo602a_x64.inf
    • Printer IP : 1xx.xxx.xxx.xxx
    • Printer Model : HP LaserJet Pro M402-M403 n-dne PCL 6 (found into the inf file)

    On the Win7x64 client : after the FOG service execution (drivers on NAS) :

    • in the Windows printer management : i can see the printer
    • with printmanagement.msc : i can see :
      -> the port
      -> the drivers

    On the Win10x64 client : after the FOG service execution (drivers on NAS) :

    • in the Windows printer management : i can’t see the printer
    • with printmanagement.msc : i can the port BUT i cannot see the drivers …

    If i use the “Fog PrinterManager Helper” on the Win10x64 with the same parameters (drivers on NAS) :

    • in the Windows printer management : i can see the printer
    • with printmanagement.msc : i can :
      -> the port
      -> the drivers

    The share is a public share without any authentification.

    FOG seem not be able to copy the drivers on Win10x64 with the FOG Client … or something like that …

    If i use the FOG Client on the Win10x64 with local drivers (Printer INF File : C:\HP_M402_DNE\hpdo602a_x64.inf) :

    • in the Windows printer management : i can see the printer
    • with printmanagement.msc : i can :
      -> the port
      -> the drivers

    What can i do ?

    Win10x64 version : 1803 (without any antivirus)

    My stuff :
    Server :
    FOG Version : Running Version 1.5.9
    OS : Debian GNU/Linux 10
    FOG Client Version : 0.12
    Specifications :
    > All images are on a Synology NAS storage : mounted with NAS_ip:/images
    > French user :)
    > “If everything would work the first time, what would you have learned?”
    Challenges make knowledge growth … by George1421 ;)

    1 Reply Last reply Reply Quote 0
    • S
      Sebastian Roth Moderator
      last edited by Oct 21, 2018, 6:44 AM

      @Jonathan-Cool Just to sum this up. Working with Win7 no problem but in Win10 it only works when the drivers are NOT on the NAS but stored locally?!

      I wonder if this is some kind of windows driver location security thing!?

      Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

      Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

      1 Reply Last reply Reply Quote 0
      • J
        Jonathan Cool
        last edited by Nov 8, 2018, 7:49 AM

        Hi @Sebastian-Roth ,

        Yes, you right.

        In win10, the port is created but the drivers aren’t copied on the system (no drivers found in printmanagement.msc).

        Where i can find any logs about the copy process ? No information in the fog.log 😞

        My stuff :
        Server :
        FOG Version : Running Version 1.5.9
        OS : Debian GNU/Linux 10
        FOG Client Version : 0.12
        Specifications :
        > All images are on a Synology NAS storage : mounted with NAS_ip:/images
        > French user :)
        > “If everything would work the first time, what would you have learned?”
        Challenges make knowledge growth … by George1421 ;)

        1 Reply Last reply Reply Quote 0
        • S
          Sebastian Roth Moderator
          last edited by Sebastian Roth Nov 8, 2018, 5:29 AM Nov 8, 2018, 11:27 AM

          @Jonathan-Cool Don’t think we’ll find any logs about the copy process. I am not sure how to debug this.

          This is a bit different but still it might be helpful to debug the issue. Try using PsExec to start a Windows command line as local system account (which is used to run the fog-client) and see if you can copy files from your NAS: https://superuser.com/questions/1165384/unable-to-access-network-drive-as-system-account-on-windows-10windows-server-20

          Possibly this might help in the client?!? https://support.esri.com/en/technical-article/000002722

          Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

          Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

          1 Reply Last reply Reply Quote 0
          • J
            Jonathan Cool
            last edited by Nov 12, 2018, 10:24 AM

            Hi @Sebastian-Roth ,

            I tried to copy files from NAS with PSExec and i can’t … :

            PSExec -S copy \\NAS\drivers_imp\test.txt
            

            “Couldn’t access NAS” : same results with Win7 or Win10 …

            I not sure but PSExec isn’t the best tool to copy files, isn’t it ?

            My stuff :
            Server :
            FOG Version : Running Version 1.5.9
            OS : Debian GNU/Linux 10
            FOG Client Version : 0.12
            Specifications :
            > All images are on a Synology NAS storage : mounted with NAS_ip:/images
            > French user :)
            > “If everything would work the first time, what would you have learned?”
            Challenges make knowledge growth … by George1421 ;)

            G 1 Reply Last reply Nov 12, 2018, 3:53 PM Reply Quote 0
            • S
              Sebastian Roth Moderator
              last edited by Sebastian Roth Nov 12, 2018, 9:35 AM Nov 12, 2018, 3:35 PM

              @Jonathan-Cool You might try using IP in UNC path and use xcopy: PSExec -S xcopy \\x.x.x.x\drivers_imp\test.txt . (untested)

              Make sure you run this as system user!

              Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

              Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

              1 Reply Last reply Reply Quote 0
              • G
                george1421 Moderator @Jonathan Cool
                last edited by Nov 12, 2018, 3:53 PM

                @Jonathan-Cool said in Printers Management : Win10x64 NOK, Win7x64 OK:

                PSExec -S copy \NAS\drivers_imp\test.txt

                I guess I would have to ask what credentials are you using here? You are using an UNC path, then I would assume you are using windows CIFS protocol. What process owner is launching the psexec? (sorry I didn’t read much of this thread if its already been answered).

                Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

                1 Reply Last reply Reply Quote 1
                • J
                  Jonathan Cool
                  last edited by Nov 14, 2018, 3:55 PM

                  Hi,

                  @george1421

                  I use -S with PSExec to run the xcopy with SYSTEM account.

                  I think, I don’t need any credentials because the share is open to anonymous users (public hidden read only share).

                  If i try to access this share using \NAS\drivers_imp\ or \@IP\drivers_imp, it’s works without any credentials

                  @Sebastian-Roth
                  No more success with the IP address …

                  Weird, nope ?

                  My stuff :
                  Server :
                  FOG Version : Running Version 1.5.9
                  OS : Debian GNU/Linux 10
                  FOG Client Version : 0.12
                  Specifications :
                  > All images are on a Synology NAS storage : mounted with NAS_ip:/images
                  > French user :)
                  > “If everything would work the first time, what would you have learned?”
                  Challenges make knowledge growth … by George1421 ;)

                  G 1 Reply Last reply Nov 14, 2018, 4:01 PM Reply Quote 0
                  • G
                    george1421 Moderator @Jonathan Cool
                    last edited by Nov 14, 2018, 4:01 PM

                    @Jonathan-Cool said in Printers Management : Win10x64 NOK, Win7x64 OK:

                    I use -S with PSExec to run the xcopy with SYSTEM account.
                    I think, I don’t need any credentials because the share is open to anonymous users (public hidden read only share).

                    But SYSTEM user is local system only. I’m pretty sure it doesn’t have rights on remote systems.

                    If i try to access this share using \NAS\drivers_imp\ or @IP\drivers_imp, it’s works without any credentials

                    But who are you testing this as? SYSTEM or a domain level users logged into a domain computer?

                    as a test why not try something like command script

                    net use \\x.x.x.x\drivers_imp /user:domain\user <password>
                    xcopy \\x.x.x.x\drivers_imp\test.txt .
                    net use /del \\x.x.x.x\drivers_imp
                    

                    just to see if it is a user permission issue. The other thing you need to know where . points to. I would maybe use the full path here like c:\drivers or some other existing path.

                    Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

                    1 Reply Last reply Reply Quote 0
                    • J
                      Jonathan Cool
                      last edited by Jonathan Cool Nov 14, 2018, 10:35 AM Nov 14, 2018, 4:23 PM

                      I’m back with some results on Win7 & Win10 :

                      On Windows 7 : (logged on local administrator)
                      C:\install>whoami
                      PC-test-win7\administrateur
                      
                      C:\install>PsExec.exe -S cmd.exe
                      
                      PsExec v2.2 - Execute processes remotely
                      Copyright (C) 2001-2016 Mark Russinovich
                      Sysinternals - www.sysinternals.com
                      
                      
                      Microsoft Windows [version 6.1.7601]
                      Copyright (c) 2009 Microsoft Corporation. Tous droits réservés.
                      
                      C:\Windows\system32>whoami
                      autorite nt\système
                      
                      C:\Windows\system32>xcopy \\xx.xx.xx.xx\drivers_imp\
                      \\xx.xx.xx.xx\drivers_imp\test.txt
                      1 fichier(s) copié(s)
                      
                      C:\Windows\system32>
                      
                      
                      
                      On Windows 10 : (logged on local administrator)
                      C:\install>whoami
                      PC-test-win10\administrateur
                      
                      C:\install>psexec -S cmd.exe
                      
                      PsExec v2.2 - Execute processes remotely
                      Copyright (C) 2001-2016 Mark Russinovich
                      Sysinternals - www.sysinternals.com
                      
                      
                      Microsoft Windows [version 10.0.17134.345]
                      (c) 2018 Microsoft Corporation. Tous droits réservés.
                      
                      C:\WINDOWS\system32>whoami
                      autorite nt\système
                      
                      C:\WINDOWS\system32>xcopy \\xx.xx.xx.xx\drivers_imp
                      Spécification du lecteur non valide
                      0 fichier(s) copié(s)
                      
                      C:\WINDOWS\system32>
                      
                      With administrator account (local administrator account on the Win10) : 
                      C:\install>whoami
                      PC-test-win10\administrateur
                      
                      C:\install>xcopy \\xx.xx.xx.xx\drivers_imp
                      \\\xx.xx.xx.xx\drivers_imp\test.txt
                      1 fichier(s) copié(s)
                      
                      

                      My stuff :
                      Server :
                      FOG Version : Running Version 1.5.9
                      OS : Debian GNU/Linux 10
                      FOG Client Version : 0.12
                      Specifications :
                      > All images are on a Synology NAS storage : mounted with NAS_ip:/images
                      > French user :)
                      > “If everything would work the first time, what would you have learned?”
                      Challenges make knowledge growth … by George1421 ;)

                      1 Reply Last reply Reply Quote 0
                      • S
                        Sebastian Roth Moderator
                        last edited by Nov 14, 2018, 4:44 PM

                        @Jonathan-Cool Do I see this right, confirm that Win10 is having that issue per se. Anyone an idea why SYSTEM user is not able to copy files from a UNC path?

                        Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                        Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                        1 Reply Last reply Reply Quote 0
                        • J
                          Jonathan Cool
                          last edited by Nov 15, 2018, 10:00 AM

                          Just to help to debug : same problem on Win10 physical computer.
                          Exact version of Win10 during test : 1803, last updates 2018.11.15.

                          My stuff :
                          Server :
                          FOG Version : Running Version 1.5.9
                          OS : Debian GNU/Linux 10
                          FOG Client Version : 0.12
                          Specifications :
                          > All images are on a Synology NAS storage : mounted with NAS_ip:/images
                          > French user :)
                          > “If everything would work the first time, what would you have learned?”
                          Challenges make knowledge growth … by George1421 ;)

                          1 Reply Last reply Reply Quote 0
                          • Q
                            quinniedid
                            last edited by quinniedid Nov 15, 2018, 2:02 PM Nov 15, 2018, 8:01 PM

                            @Jonathan-Cool Are both WIN7 and WIN10 machines joined to a domain? Is the server that your drivers are shared on joined to a domain?

                            1 Reply Last reply Reply Quote 0
                            • J
                              Jonathan Cool
                              last edited by Nov 16, 2018, 7:24 AM

                              Hi,
                              @quinniedid
                              WIN7 computer has joined the samba 3.x domain.
                              WIN10 hasn’t joined the domain.
                              Drivers are not on the domain server but on a NAS disk (anonymous share)

                              My stuff :
                              Server :
                              FOG Version : Running Version 1.5.9
                              OS : Debian GNU/Linux 10
                              FOG Client Version : 0.12
                              Specifications :
                              > All images are on a Synology NAS storage : mounted with NAS_ip:/images
                              > French user :)
                              > “If everything would work the first time, what would you have learned?”
                              Challenges make knowledge growth … by George1421 ;)

                              1 Reply Last reply Reply Quote 0
                              • J
                                Jonathan Cool
                                last edited by Apr 23, 2019, 9:47 AM

                                Hi,
                                I’m sorry for the UP but the issue is still here 😞
                                Can’t copy drivers with a Win10 v1803 computer …
                                am i the only guy use this feature (Printers management) on FOG ? 😮

                                My stuff :
                                Server :
                                FOG Version : Running Version 1.5.9
                                OS : Debian GNU/Linux 10
                                FOG Client Version : 0.12
                                Specifications :
                                > All images are on a Synology NAS storage : mounted with NAS_ip:/images
                                > French user :)
                                > “If everything would work the first time, what would you have learned?”
                                Challenges make knowledge growth … by George1421 ;)

                                1 Reply Last reply Reply Quote 0
                                • S
                                  Sebastian Roth Moderator
                                  last edited by Apr 23, 2019, 8:51 PM

                                  @Jonathan-Cool To me this seems like a “simple” permission issue. What if you create a public share for this drivers where no authentication is needed? Not sure if I miss the point here.

                                  Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                  Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                  1 Reply Last reply Reply Quote 0
                                  • Q
                                    quinniedid
                                    last edited by Apr 24, 2019, 5:20 PM

                                    @Jonathan-Cool Is your NAS also connected or configured to your samba domain?

                                    1 Reply Last reply Reply Quote 0
                                    • J
                                      Jonathan Cool
                                      last edited by May 20, 2019, 2:57 PM

                                      Hi,
                                      @quinniedid Nope, the NAS is only on the LAN but not configured for the samba domain.

                                      I tried a new simple test on the Win10 v1803 : if i copy / paste the drivers into C:\ and set the printer (on the FOG printer management), the printer is seen correctly on the win10 … and i can SEE the drivers in the “printmangement.msc” Windows tool … so, the culprit is the share … not the driver, not the ini file … just the share … OR Windows 10 configuration.

                                      So, the drivers are on a Synology NAS with :

                                      • fog user (used to push FOG image by FTP)
                                      • guest user enable.
                                        https://drive.google.com/open?id=1Rkkuvf221OG28hgBvZO4NbSs7TbSqjyh

                                      The printer section on FOG :

                                      Name : XXXX
                                      Printer Port : IP_1xx.xxx.xxx.xxx
                                      Printer INF file : \NAS…\HP_M402_DNE\hpdo602a_x64.inf
                                      Printer IP : 1xx.xxx.xxx.xxx
                                      Printer Model : HP LaserJet Pro M402-M403 n-dne PCL 6 (found into the inf file)
                                      

                                      What can i try now ?

                                      My stuff :
                                      Server :
                                      FOG Version : Running Version 1.5.9
                                      OS : Debian GNU/Linux 10
                                      FOG Client Version : 0.12
                                      Specifications :
                                      > All images are on a Synology NAS storage : mounted with NAS_ip:/images
                                      > French user :)
                                      > “If everything would work the first time, what would you have learned?”
                                      Challenges make knowledge growth … by George1421 ;)

                                      Q 1 Reply Last reply May 20, 2019, 3:58 PM Reply Quote 0
                                      • Q
                                        Quazz Moderator @Jonathan Cool
                                        last edited by Quazz May 20, 2019, 9:59 AM May 20, 2019, 3:58 PM

                                        @Jonathan-Cool Still seems to be a permission problem from what I can tell.

                                        You can try to test by assigning a drive letter as the system user to the samba share and see if you can then access the files using the drive letter assignment.

                                        Something like:

                                        1. net use V: \server\share /user:name1 passw2
                                        2. xcopy V:\drivers C:\drivers
                                        3. net use V: /delete

                                        I’m guessing if the W10 joined the domain that could work too.

                                        1 Reply Last reply Reply Quote 0
                                        • Q
                                          quinniedid
                                          last edited by May 20, 2019, 4:03 PM

                                          @Jonathan-Cool I find it very interesting that a SYSTEM account will work on Windows 7 but not Windows 10. One thing I would like to see is doing the same thing with PSExec running as the SYSTEM account and once you have that command window open change the directory to where you usually have the drivers dumped to. Run the xcopy from the NAS. I would be curious to see the behavior difference between Windows 7 and Windows 10.

                                          Also, can you capture a screenshot of the security permissions of the folder specially on Windows 10 that the drivers are dropped into? Something like this: 9af71ed8-fd11-49f5-89f5-8dec43110fcc-image.png

                                          1 Reply Last reply Reply Quote 1
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