@george1421 Thanks for the reply! It was something to do with the custom boot menu. Shortly after I made this post and I had my team meeting. One of my co-workers admitted that he was explaining how to make a custom boot option to our field techs and got distracted and forgotten to add the parameters to the custom boot menu. He was going to delete it afterwards but yet again forgot to do it.
I feel embarrassed as I saw that menu item multiple times, but it didn’t click that it was missing some important information to make it work properly… I’ve since removed the broken menu item and the boot menu works as intended.