To check the BitLocker status, open an elevated Command Prompt and run:
manage-bde -statusIf the C drive shows as encrypted, disable BitLocker and allow the drive to fully decrypt before attempting another capture:
manage-bde -off C: manage-bde -off D:Have you tried setting the image type to “Multiple Partition Image - All Disks (Not Resizable)” instead of “Single disk - resizable”?
In “Single disk - resizable” mode, you will save an image of only one of the two disks. In the host settings, you can set the primary disk.
Try disable Windows Fast Boot or restart computer from cmd
shutdown /r /t 0