@Brad-Schumann The short answer is it depends on what the laptop is doing. The bit longer answer is the config file for refind is in /var/www/html/service/ipxe and its called refind.conf.
Also make sure the firmware is up to date on this laptop because it could be flaky firmware that is causing refind to fail.
The last option is we may need to look into updating refind to a later version because the hardware drivers in refind may need updating.
So in the end it depends…