Progress on snapins

  • Server
    • FOG Version: 1.3.0-RC-36
    • OS: UBUNTU 16.04
    • Service Version: 0.11.7
    • OS: Windows 10

    Good Day

    I was never before this successful in snapins, but need some guidance.
    I made a few silent install snapins like: java jre, firefox . . .
    It working great in +/- 15% of my clients all FOG Client 0.11.7 going to in progress to complete and job gone.
    Second group +/- 60% goes to checked in and will stay like that “forever”, but it seems like they do install what was requested.
    Third group stays on queued “forever”.

    What could be reason?

    Thank you
    Albertus Geyser

  • Senior Developer

    @Albertus The hosts that aren’t working, please place them into a group and select:

    Reset Encryption Data

    I’m seeing the message:

    2016/12/14 4:28 PM Middleware::Response Invalid security token

  • Senior Developer

    @Albertus from the second log: 2016/12/14 2:33 PM Middleware::Response Invalid security token. This means your client is out of sync with the server. Select the problematic host and hit Reset Encryption Data in the web interface (optionally you can add all the hosts to a group and hit the same button on the group).

  • 0_1481726003021_fog1.log 0_1481726014373_fog2.log

    Good Day

    fog1.log is working client that completes without any problems.
    fog2.log is not working 100% as it stays on logged in.

    Hope anyone can help

    Thank You
    Albertus Geyser

  • First place and only place to start troubleshooting anything with the FOG Client is the fog client log, located here typically: C:\fog.log

    Grab that log from 2 or 3 of each of your problem groups, see what it says. Post the logs here for more help.