Unable to add new snapin

[THEMCV]

@Tom-Elliott Same. I’ve been working on snapins today all day.

[Tom Elliott]

You might check that ftp is running? If it is, check that user and password are set properly for the storage node that is being uploaded to.

[x23piracy]

Solution? (it’s solved!)

[Tom Elliott]

@x23piracy It’s solved because the issue doesn’t exist. I believe the problem is FTP permissions or credentials as to the reason why it’s not working. There is also the possiblity the temp folder is unable to be written to. Too many variables, but not something that fog is directly causing.

[Wayne Workman]

Even a full partition could cause it.

[theWizard]

@Wayne-Workman
Well i have no full partition,
FTP is running correctly,
FTP Credentials have been checked but also reset to what they should be to make sure,
FTP restarted

Still no go. Any advise on what to try.

[Wayne Workman]

@theWizard Is the snapin file you’re trying to upload larger than the snapin upload limit? How big is it?

[theWizard]

@Wayne-Workman 126kb so no its just a script as an exe.

[Wayne Workman]

@theWizard Are there any apache errors immediately after trying? Web Interface -> FOG Configuration -> Log Viewer -> Apache errors

[theWizard]

@Wayne-Workman I tried to check in gui but fog is not reporting any it just says no logs found for any logs.

[Wayne Workman]

@theWizard Can you give me the output of these two commands please?
ls -laht /opt/fog/log
ls -laht /

[theWizard]

@Wayne-Workman said in Unable to add new snapin:

> ls -laht /opt/fog/log
total 8.0K
drwxrwxrwx 2 fog www-data 4.0K Nov 16 14:37 .
drwxrwxrwx 6 fog www-data 4.0K Nov 15 15:47 ..
> ls -laht /
total 132K
drwxrwxrwt   6 root root     4.0K Nov 16 15:10 tmp
drwxr-xr-x 137 root root      12K Nov 16 14:18 etc
drwxr-xr-x  32 root root     1.1K Nov 15 16:03 run
drwxr-xr-x   6 root root     4.0K Nov 15 15:47 tftpboot.prev
drwxr-xr-x  27 root root     4.0K Nov 15 15:47 .
drwxr-xr-x  27 root root     4.0K Nov 15 15:47 ..
drwxr-xr-x  12 root root     4.0K Nov 15 15:45 home
drwxr-xr-x  17 root root     4.4K Nov 11 08:42 dev
dr-xr-xr-x  13 root root        0 Nov 11 08:41 sys
dr-xr-xr-x 274 root root        0 Nov 11 08:41 proc
-rw-r--r--   1 root root       41 Nov  7 14:47 fogscheduler.log
-rw-r--r--   1 root root       56 Nov  7 14:40 fogsnapinrep.log
drwxr-xr-x   2 root root     4.0K Nov  3 10:57 bin
drwxr-xr-x   3 root root     4.0K Nov  3 10:56 boot
lrwxrwxrwx   1 root root       29 Nov  3 10:55 vmlinuz -> boot/vmlinuz-4.4.0-45-generic
lrwxrwxrwx   1 root root       32 Nov  3 10:55 initrd.img -> boot/initrd.img-4.4.0-45-generic
drwxr-xr-x   6 fog  root     4.0K Oct 24 15:39 tftpboot
drwxr-xr-x  48 fog  www-data 4.0K Oct 24 11:26 images
lrwxrwxrwx   1 root root       29 Sep 29 16:08 vmlinuz.old -> boot/vmlinuz-4.4.0-38-generic
lrwxrwxrwx   1 root root       32 Sep 29 16:08 initrd.img.old -> boot/initrd.img-4.4.0-38-generic
drwxr-xr-x   2 root root      12K Sep 28 15:46 sbin
drwx------   6 root root     4.0K Sep  8 11:01 root
-rw-r--r--   1 root root     2.3K Sep  8 11:00 webmin-setup.out
drwxr-xr-x  15 root root     4.0K Sep  8 10:59 var
drwxrwxrwx  11 root www-data 4.0K Aug 17 10:54 svn
drwxr-xr-x  23 root root     4.0K Aug  1 10:38 lib
drwxr-xr-x   2 root root     4.0K Aug  1 10:34 lib64
drwxr-xr-x   3 root root     4.0K Mar 23  2016 mnt
drwxr-xr-x   3 root root     4.0K Mar 23  2016 media
drwxr-xr-x   3 root root     4.0K Mar 23  2016 opt
drwxr-xr-x   3 root root     4.0K Mar 23  2016 srv
drwxrwxr-x   2 root root     4.0K Mar 23  2016 cdrom
drwx------   2 root root      16K Mar 23  2016 lost+found
drwxr-xr-x  10 root root     4.0K Feb 17  2016 usr

[theWizard]

@Wayne-Workman Also tried re running the installer but no change, any ideas ?

[Wayne Workman]

@theWizard Yes, I have ideas. I need to talk with Tom first about it.

@Tom-Elliott This is a case where the logs are going to the / directory instead of /opt/fog/log due to DB connectivity issues. What do we do? I suspect this is probably related to being unable to create a new snapin somehow as well.

[Tom Elliott]

@Wayne-Workman Look at the date of the files.

[Wayne Workman]

@Tom-Elliott November 7th. Last week.

[Tom Elliott]

@Wayne-Workman Precisely.

The guess I have? PHP FPM is the issue, why, because last week we switched the ondrej stuff becuase they changed.

But again, this is not a bug in FOG. This is a change in OS and Repo structure which is already “corrected” for.

[Wayne Workman]

@theWizard Try to uninstall the old php-fpm version, and then install the newer version, and then give the server a reboot.

apt-get remove php5-fpm -y
apt-get install php5.6-fpm -y

Also, topic has been moved to FOG Problems.

[theWizard]

@Wayne-Workman Ok followed your steps and checked again, same result for both logs and snapins. If i try re running the installer it fails on installing php-fpm ( i assume the old one ? ).

[Tom Elliott]

@theWizard Are you using git or svn for installation?